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Discussion in 'Introduce yourself! (New Members)' started by biggaboyjosh, Aug 23, 2009.

    Aug 23, 2009
  1. biggaboyjosh

    biggaboyjosh Dormant account

    Occupation:
    carer
    Location:
    southend on sea
    hi i recently won over 6,000 uk pounds on this site they are now refusing to pay out because i used my wifes debit card but already paid me 400 pounds the week before can anyone help me on what i can do:mad:
     
  2. Aug 23, 2009
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Oh dear - that's a toughie.
    You have clearly broken their T&C's so are basically up $hit creek without a paddle.
    Personally I think it's totally unfair - they accepted the deposit, so they should pay out the winnings.
    But I don't make the rules and I'm not at all confident you can win this one.

    I advise you contact CasinoMeister's arbitrator MaxD by PM and see what he thinks your chances are if you Pitch A Bitch.

    Good luck - you'll probably need it.
    KK
     
  4. Oct 28, 2009
  5. biggaboyjosh

    biggaboyjosh Dormant account

    Occupation:
    carer
    Location:
    southend on sea
    golden tiger

    hi i won over 5500 pounds on the golden tiger casino in august this year
    i was asked to send my wifes identification along with mine as i used her card to play and deposit.then to my amazment they then said i breached the rules by using my wifes card and will now not pay me out.i won a few weeks before and they paid me 400 into my wifes account ..can anyone help me with this please.thank you ...rob
     
  6. Oct 28, 2009
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hello biggaboyjosh. Your primary resource here at Casinomeister for situations like this is the Pitch-A-Bitch (PAB) process, which I manage for Bryan, the site's owner and webmaster.

    If you're interested in finding out what the PAB process entails you'll want to read our Pitch-A-Bitch FAQ.

    If you've read the FAQ, are still interested in doing such a thing, and still qualify to file a PAB per the terms of the FAQ then proceed to fill out the PAB form at the end of the process and send it in. I'll look it over and take it from there.

    Also, as spelled out in the FAQ, it is unwise to continue to post on the forums concerning an issue that you wish to pursue via the PAB process. In general doing so will kill your chances for doing a PAB.

    Let me know if you have any questions.

    Regards,
    Max Drayman
    Casinomeister.com, Player Grievance Manager
     
  8. Oct 28, 2009
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I now see that you posted about this same issue over two months ago (above) and were told then that the Pitch-A-Bitch process was the way to go.

    Why have you not done so? At this point I must insist: PAB or don't, as you see fit, but don't keep repeating this same post.
     

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