GOLDEN RIVIERA CASINO WON'T HONOR THEIR OFFER!

[jpm]

Thanks Bryan,

I tried on SEVERAL occasions to resolve this with them, both thru email and by phone. What I documented here was pretty much verbatim. I was told they did not send me this offer and that it must have been forwarded by someone else and that was only after I called up after forwarding the original email to them as requested and didn't hear a thing from them for days.

I notice that I have 2 emails from them waiting in my inbox. I haven't read them yet, but I assume it will say essentially the same thing that Bryan just posted here. Why they didn't even bother replying to me for 2.5 days is still a bit irritating.

They are just backtracking now and playing cover-your-@ss with this excuse about '2 accounts'. The poker room and casino USE THE SAME ACCOUNT NUMBER AND THE SAME EMAIL ADDRESS. This offer was CLEARLY stated as being for the CASINO. "We have not seen you in the casino for a while and we were wondering if perhaps you needed a special offer to get you playing again" I get separate offers for the pokerroom all the time, and they clearly state that they are for the pokerroom.

They got caught trying to screw someone out of a legitimate offer and now are quickly trying to cover their tracks because I caught them. I'm more than reasonable when dealing with a casino, and will go above and beyond with them to work out a problem or misunderstanding, and I always try to deal with them in a polite manner, but I will NOT accept being lied to. That was the point of this.

Thanks again for your help.

 

[jpm]

To answer your question Lanidar, I hadn't gotten the withdrawl last time I checked, and yes I did use neteller.

 

[jpm]

Well despite being told that the $40 cashin I did back on last saturday had been processed on this past tuesday, it has STILL not been returned to my Neteller account. I wonder just how long this will take now? Or maybe they confused my casino Neteller account with my pokerroom Neteller account, since they are the same number after all.

Oh and after finally getting the bonus the tried to deny me, I of course lost it. Probably will be the last time I play there anyway.

 

[love2vegas]

Gee, I am shocked and dismayed!!
Golden Riviera cashier not having the money in your account? It could be they need your email address (even if you have given it to them a dozen times) , or maybe they need to know your preferred cash-out method (again, even though you have told them), or maybe they are having problems with Neteller, or maybe a few other excuses. Be patient jpm, they will send your money, but all in due time, all in due time. Wish you had scored a huge one with your bonus headache. Have a good one!

 

[jpm]

Well it only took them a WEEK to finally send my $40 to neteller after they took 3 days to 'process' it in the first place. This place is way up there on my 'not recommended' list!!

 

[love2vegas]

That is fast, jpm :uhoh: , at least for this group. They have cut their processing time at least in half! (From my expereiences.) You must be special!! Have a good day.

 

[Golden Riviera]

Golden Riviera - New Improved Cashin Procedure

Dear Valued Golden Riviera Players.

We understand that encountering these problems would cause great Frustration.
Please rest assured that we are currently implementing a new cashin procedure that has already started taking effect and will be completed within the next couple of weeks.
We are confident that this will minimize, if not eradicate the cashin problems completely.
We are aware of the complaints, and are addressing each one of them individually as all our clients are valuable to us.

We thank you for the input in this thread, it has assisted us greatly in improving our system.
Once again, we apologize for any inconvenience caused, going forward, we endeavor to make your online gambling experience as enjoyable as possible.

Sincerely,
Vivien
Golden Riviera Group Casinos