GOLDEN RIVIERA CASINO WON'T HONOR THEIR OFFER!

[jpm]

And then they go on to LIE TO MY FACE by telling me they never sent me the offer. But I caught them in that lie. Their own mail headers showed the truth, and now they are ignoring me. I gave them 24 hours of warning that I would be posting this story and offered them the chance to make good on their offer, but they ignored me, so here's the story.

On thursday Nov 20th, I received the following email from Golden Riviera:

[color=0077aa]From Support Thu Nov 20 05:58:01 2003
X-Apparently-To: xxxxxxxxxx@xxxxxx.xxx via 66.218.78.69; Thu, 20 Nov 2003 06:00:38 -0800
Return-Path: >,support@spaceimaging.co.za<,
Received: from 66.8.86.167 (EHLO spacemail.Space-ADS.co.za) (66.8.86.167) by mta138.mail.sc5.yahoo.com with SMTP; Thu, 20 Nov 2003 06:00:36 -0800
Received: from spacesupport4 ([192.168.0.137]) by spacemail.Space-ADS.co.za with Microsoft SMTPSVC(5.0.2195.6713); Thu, 20 Nov 2003 15:58:00 +0200
Message-ID: >,4148-220031142013581202@spacesupport4<,
To: "Dear Client " >,support@<,
From: "Support" >,support@goldenrivieracasino.com<, Add to Address Book
Subject: SPECIAL RETURN OFFER!!
Date: Thu, 20 Nov 2003 15:58:01 +0200
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_NextPart_84815C5ABAF209EF376268C8"
Return-Path: support@goldenrivieracasino.com
X-OriginalArrivalTime: 20 Nov 2003 13:58:01.0237 (UTC) FILETIME=[4F8C6450:01C3AF6E]
Content-Length: 1459

Dear Member,
We have not seen you in the casino for a while and we were wondering if perhaps you needed a special offer to get you playing again

So, if you purchase $40 and email support@goldenrivieracasino.com with 'special return offer' in the subject, you will be given a bonus of $60! All terms and conditions of free money apply. This offer is valid until the 24th November 2003.

Now you have no excuse to join in the fun and games at Golden Riviera Casino!

If you have any problems, please contact our 24-hour toll free support line.

We look forward to seeing you back at Golden Riviera Casino!

This is an exclusive, by invitation only promotion. Please forward this e-mail when requesting the bonus.

** The content of this promotional letter is intended for the original recipient only, if you are not the intended recipient please discard this email.

Regards,
Vivien
Customer Relations Manager
Golden Riviera Casino - "For Sophisticated Internet Gambling"[/color]

So before the 24th, I made my $40 deposit and then emailed as instructed, including a copy of this email, requesting my bonus. For days, I received no response whatsoever. So at the beginning of this week, I called and requested it directly. They took my account number and said it would be credited in 2-5 minutes. Later, still no bonus. Then an email on tuesday November 26th, which follows:

[color=0077aa]
From Golden Riviera Casino Tue Nov 25 21:20:28 2003
X-Apparently-To: xxxxxxxxxx@xxxxxxx.xxx via 66.218.78.68; Tue, 25 Nov 2003 21:20:42 -0800
Return-Path: >,support@spaceimaging.co.za<,
Received: from 66.8.86.167 (EHLO spacemail.Space-ADS.co.za) (66.8.86.167) by mta109.mail.sc5.yahoo.com with SMTP; Tue, 25 Nov 2003 21:20:37 -0800
Received: from support1 ([192.168.0.105]) by spacemail.Space-ADS.co.za with Microsoft SMTPSVC(5.0.2195.6713); Wed, 26 Nov 2003 07:20:29 +0200
Message-ID: >,013201c3b3dd$01b688f0$6900a8c0@spaceads.co.za<,
From: "Golden Riviera Casino" >,support@goldenrivieracasino.com<, Add to Address Book
To: xxxxxxxxxxx@xxxxxxxx.xxx
Subject: Special Return Offer
Date: Wed, 26 Nov 2003 07:20:28 +0200
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_NextPart_000_012F_01C3B3ED.C509F110"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2800.1106
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1106
Return-Path: support@goldenrivieracasino.com
X-OriginalArrivalTime: 26 Nov 2003 05:20:29.0320 (UTC) FILETIME=[01A46080:01C3B3DD]
Content-Length: 552

Dear xxxxxx ,

Please email a copy of the email sent to you by us regarding the Special Offer Return promotion . We do not seem to have emailed you an invitation . If that is the case then you do not qualify for the promo .

Regards, Joan
Casino Support[/color]

So I forward yet another copy of the email to them and wait, and wait. No response and no bonus. So yesterday (friday) I call to find out where the bonus is already and they tell me that I'm not eligible for the bonus because my name "isn't on the list" and that they "did not send me this offer" LIARS!

They claimed that it must have been forwarded to me from someone else because it "doesn't take a genius to forward and email". I pointed out that there are no affiliate links hidden in the email and besides that, an affiliate wouldn't benefit from sending this out, since it is for EXISTING customers and they wouldn't get any kickback like they do for signing up new customers. But they stuck by their statement that they didn't send me this offer.

So I checked the mail headers from the offer and the note from support requesting a copy of the offer email. And they are VIRTUALLY IDENTICAL right down to the SMTP version being used by their server! The only difference was the workstation on the private (internal) side of the network that sent the two messages.

Take a look, here's the pertinent part from the offer email:

[color=0077aa]Received: from 66.8.86.167 (EHLO spacemail.Space-ADS.co.za) (66.8.86.167) by mta138.mail.sc5.yahoo.com with SMTP; Thu, 20 Nov 2003 06:00:36 -0800
Received: from spacesupport4 ([192.168.0.137]) by spacemail.Space-ADS.co.za with Microsoft SMTPSVC(5.0.2195.6713); Thu, 20 Nov 2003 15:58:00 +0200 [/color]

Now here's the pertinent part from the next email from them:

[color=0077aa]Received: from 66.8.86.167 (EHLO spacemail.Space-ADS.co.za) (66.8.86.167) by mta109.mail.sc5.yahoo.com with SMTP; Tue, 25 Nov 2003 21:20:37 -0800
Received: from support1 ([192.168.0.105]) by spacemail.Space-ADS.co.za with Microsoft SMTPSVC(5.0.2195.6713); Wed, 26 Nov 2003 07:20:29 +0200
[/color]

As you can see, the server names are IDENTICAL as are the versions of the SMTP service that sent them. The only difference is the workstations that originated the two emails. The offer email came from their computer named "spacesupport4" with the internal IP address of 192.168.0.137. The support email came from their computer named "support1" with the internal IP address of 192.168.0.105. Clearly, both are on the same internal network there and were sent by this organization, yet they LIE to me and tell me they didn't send it.

I'd suggest that you do NOT play at Golden Riviera Casino. They are quite clearly a DISHONEST CASINO and will not honor promotions that they themselves send out. I would have accepted their apology if this was sent to me accidentally, but to so blatantly LIE about sending it out is reprehensible. STAY AWAY FROM GOLDEN RIVIERA CASINO!

 

[linda7]

JPM:
They tried to pull the same move on me. First, I made my deposit and called them for the bonus. They put in the bonus, then they removed it saying my name was not on the list. I was originally speaking to a girl named "Gwendoline",
who knew nothing. I then told them that I would post their email on all gambling portals if they did not honor their bonus. I notice that your email was sent by Vivien, Customer Service Manager. Mine was sent by "Amber" Customer Service Manager. I was so pissed that I told them to call Amber at home, beep her or whatever, but I was entitled to this bonus. I would suggest that you call them again, and tell them that they tried to pull the same stunt on Linda Anders-Lieber. Ask them to contact "Amber" or "Vivien" NOW. Not tomorrow, not Monday, etc. JPM, after I totally lost my cool with them, my name magically appeared on the list.
You ARE entitled to this bonus!!! Tell them you will post on every portal if they dont honor their promotions. I also blasted Amber in an email and not only got the bonus but got $20 for my aggravation.

***hugs***
Linda

 

[moonchica]

This casino and all the casinos in this group are on my crappy customer service list. I won 20,000K at GR two years ago, and it took them TWO MONTHS to pay me. No, there was no audit, just "trouble with the processor." I eventually got paid, but I wouldn't put any more money into this group of casinos. Good luck.

 

[cipher]

JPM, Is Golden Riviera one of Wim's places?

 

[lanidar]

cipher...

Golden Riviera in not part of the Fortune Lounge Group.

Off hand I can't remember who is in charge. I was told the name not long ago.
But, right now I just can't think of it.

 

[jpm]

Thanks Linda! Good to hear from you btw, how'd you do in the poker tourney at foxwoods?? I warned them yesterday that in 24 hours I was going to start posting here and WOL, GG, etc. They apparently didn't care or didn't take me seriously. Maybe I'll send them a link to this thread!

Moonchica, wtg on that win! Glad you finally got it out of them. Of course they used the old 'processer problems' excuse to delay it as long as possible.

Cipher, they definately aren't part of the FL group. I can't remember which group they are with offhand either, but I think its GR and 2 or 3 others. Maybe I'll dig around and find out the others so I can add them to the list of where NOT to play.

 

[cipher]

Jpm & Lanidar, I'm certainly glad to hear that. Thanks for the info. Have a good one.

Cipher

 

[linda7]

JPM, There are four casinos with this group:
Golden Riviera, SlotsRoyale, Rivernile and Miami Paradise.

I was in AC last weekend, I did terrible on the high limit slots, but hubby won 10K in a tourney.
(helped to absorb some of my losses)...lol.

 

[lanidar]

JPM, Linda7 is correct.
But they ALL suck. :flamemad:

 

[thesmacker]

Yes this group is notorious for slow pay, by far the worst of all MG's. There probably doing you a favour by not giving you the bonus, simply cash out and never go back because if you win they will take months to pay. They have been slow paying and offering bad CS since they opened.

 

[jinnia]

Isn't Colosseum Casino a part of them also?

 

[jpm]

I don't think so Jinnia, I think they are a different group.

Bryan should start a geneology section for casinos so we know who is related to whom, and so we know which bad apples to avoid.

Thanks for the info Linda, I remember River Nile being mentioned here recently for screwing with someone. And at Miami Paradise, I made some money there with my initial deposit bonus, but nothing since, so I stopped playing there. Never tried Slots Royale though, and probably won't. So there's 3 more for everyone to stay away from!

 

[jinnia]

I done a website search on

You do not have permission to view link Log in or register now.

(and

You do not have permission to view link Log in or register now.

).. got this:

UUNET Technologies, Inc. UUNETCA6-A (NET-216-94-0-0-1)
216.94.0.0 - 216.95.255.255
Colosseum Online COLOSS-UUBLK4A (NET-216-94-0-0-2)

Then done a website search on

You do not have permission to view link Log in or register now.

(and

You do not have permission to view link Log in or register now.

)and got this::
UUNET Technologies, Inc. UUNETCA6-A (NET-216-94-0-0-1)
216.94.0.0 - 216.95.255.255
Colosseum Online COLOSS-UUBLK2 (NET-216-95-249-0-1)

I might be wrong tho ..(shrug)

and they aren't RTG, they are of The Golden Group Casinos using Microgaming.

 

[jinnia]

couldn't edit above post.. so will do it here::

((and they aren't RTG, they are of The Golden Group Casinos using Microgaming.))

edited::
They are of The Golden Group Casinos using Microgaming.

 

[moonchica]

Colosseum always pays me fast -- within 2 days. As far as I know, the "MiniVegas" MG casinos are all on the up and up (Vegas Country, Vegas Joker, Old Samurai, Grand Casino Venice, Grand Hotel, Royal Plaza, Vegas Slots...uh, I think that's it.) I ALWAYS get paid withing 3 days from them. I don't know why they aren't more popular. I also won $20K from (that earlier post should have read $20K, not 20,000K - sorry) Vegas Country about 6 months after the GR win, and they paid me in TWO DAYS! THAT is the kind of service I expect. I delete all mail from the Golden Group.

And no, I don't work for Mini Vegas. In fact I give them WAY more money than they give me.

 

[love2vegas]

jpm & gang: Golden Riviera & River Nile are also on my personal black list. I actually had won more money at these two casinos then any other, but they jerked me around so much with pay-outs that I had to hire an accounting firm to keep up (well, not literally, but I could have!) I actually got a royal at each of the casinos and then won some other amounts, from $60 to a couple of hundred. They would combine payouts, then send a part of it back, then credit some on my original purchase, then send some more, then wait WEEKS to finally pay up. At Golden Riviera, I contacted VIVIEN several times. She acted like she cared at first and said she would check into it. (She was "surprised" that the payouts were taking so long. "They are usually quite fast") The same thing happened with River Nile, where I was dealing with "Cleo" - Same person??- In any case, I did finally get paid. I never had any trouble with their customer service portion- always got the bonuses they offered & they were often good bonuses. But, it has been months since I played at either one, because the last time that I had a smaller payout and it took a couple of weeks to get paid. I decided to try them once again because they claimed that with using Neteller, their payments were "fast". After waiting a couple of weeks, I wrote to "Cleo" at River Nile and she sent back a response which basically said "That's the way it is." And to think that their promotions often speak of "fast payouts". I did end up playing at Miami Paradise & losing all, which was just as well- I hadn't realized they were part of the group when I signed up. I've lost at so many other places & had good luck there, so I'd love to play with them again- but I won't because of their SUCKY payouts. I think you'll get your bonus when "Vivien" gets involved JPM. Then, I hope you win big, cash out, and don't have to wait more than several weeks to get your money owed! GOOD LUCK!!

 

[jetset]

This group of casinos is Microgaming powered and is called The Golden Star group, comprised of the operations Linda has described.

Although they have been around for several years they have a well established if unenviable reputation for slow pay using any number of *creative* excuses. Generally speaking you will get paid, but you'll need patience and perseverance in staying on their backs.

I should escalate the complaint to management. The circumstances JPM describes gives him a watertight case that only a fool or a crook would turn away.

Keep us advised, JPM?

(Message edited by casinomeister on December 01, 2003)

 

[The Dude]

Never fear - Casinomeister is here. Let me contact Manuel tomorrow (it's now Sunday) and I'm sure he will iron this out. It seems to me that the either left hand isn't talking to the right hand, or that they just plain screwed up their lists.

To do anything intentionally evil on their part does not make sense since they have too much at stake. I'm sure it's merely a screwup, but a screwup that needs to be brought to their immediate attention. In fact, perhaps I'll bang out an email tonight to let him know what's up.

 

[The Dude]

By the way JPM, you need to pitch a bitch to me right away so I can forward your player account info. Thanks!

 

[jpm]

Thanks Jet & Bryan, I had actually pretty much given up on getting this offer. I had sent my note to both support and Vivien telling them I was going to start posting on Saturday if I didn't have some satisfaction by then, and nobody has responded at all to this moment. Incredible.
I even went so far as to withdraw my deposit last nite.

I guess I'll go and fill out the pitch-a-bitch for Bryan now anyway, just to see what happens. Who knows, they may end up having to pay me for a royal!

 

[lanidar]

JPM
"I even went so far as to withdraw my deposit last nite."

Two questions:
1) Did you get your deposit back?
2) Did you use Neteller to make the deposit?

 

[The Dude]

This problem was solved in about thirty seconds after discussing this over the phone with the operator.

It turns out that JPM had two accounts, one casino account and one for their pokerroom. The email was sent to the pokerroom account. His casino account was "deselected" for this offer. The casino support personel were looking at the casino account database in this instance. This the reason for the discrepancy.

Before we go bashing casinos in the forums, let's try to make this a calmer more peaceful world by using available resources in a patient and respectful manner.

 

[cipher]

From what I see of the information that is available here. JPM did everything but run in circles and bark at the moon to find out what was going on. Even to the point of giving the casino repeated opportunities to diligently explain what was going on.

It seems to me that this casino should more clearly represent their emails so the recipient of the email won't need to employ the services of a cryptographer to find out what the hell is going on.

If the casino has casino accounts and poker accounts then they should find a way to disseminate between the two. Have a good one.

Cipher

 

[thesmacker]

With all due respect to the Meister, it is well documumented, and through my own personnel experience that this group of casinos will do everything under the sun to delay payments with or without neteller. This is not bashing but merely a fact about them, that is why I recommend players go eleswhere as there are far better Micro casinos out there to play.

 

[love2vegas]

AGREEMENT WITH thesmacker. At another forum, we use to call it the RIVER DENILE, because of the slow payments.They did use tons of delaying tactics with me- lost emails, not responding to emails, faxes not received, faxes too dark, more information needed (even though I had supplied all the information- several times!) However, as I wrote, I always did have good luck with the customer service people. And payments, though EXTREMELY SLOW (& certainly not within the timeline on their website information), did finally materialize.