Golden Riviera Casino forcing Bonus?!!

Markus_Demon

Banned User - violation of <a href="http://www.cas
PABaccred
Joined
Oct 4, 2011
Location
Home
I deposite on this Golden Riviera Casino some cash and Boom! got the bonus automaticly , "its not welcome bonus" so i contacted immediately their support to remove the bonus but they say no we can not remove bonus... Thats like forcing bonus...

Samantha: Welcome! It is great to have you with us. I am here to help you with anything you might need assistance with! :)

Me: Hi Sam, i deposited some money and got bonus can u plz remove the bonus

Samantha: I am sorry but we will not be able to remove a bonus that has been credited to your account.

Me: i havent played

Me: so remove it now and the confirm

Samantha: Even so, if it has been credited to your account we will not be able to remove it.


Can these casinos force bonus on player?!! even player didnt asked for it..
 

ksb11

Dormant account
Joined
May 10, 2009
Location
Wait'n for a payout!
I would try contacting the I-Rep of GR Casino- I'm sure they will work with you

Operational Standards (of accredited casino)

Must pay winnings in a timely manner.
Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
Must not implement terms that can be construed as "unfair" towards the player.
No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
Will not entice players to reverse cash withdrawals with bonuses or other incentives.
Will not use outsourced support. Player support must be in-house.
 

Markus_Demon

Banned User - violation of <a href="http://www.cas
PABaccred
Joined
Oct 4, 2011
Location
Home
I would try contacting the I-Rep of GR Casino- I'm sure they will work with you

Operational Standards (of accredited casino)

Must pay winnings in a timely manner.
Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
Must not implement terms that can be construed as "unfair" towards the player.
No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
Will not entice players to reverse cash withdrawals with bonuses or other incentives.
Will not use outsourced support. Player support must be in-house.


Exactly! But unfortunately some casinos are like that... I contacted their Rep too.
 

Markus_Demon

Banned User - violation of <a href="http://www.cas
PABaccred
Joined
Oct 4, 2011
Location
Home
If the rep confirms that CS were correct in their decision to breach this standard of accreditation, report the issue to Max and Bryan. If the rep fails to reply, report this also.

This casino looks to be angry after i posted here so not answering.. Contacted the rep too, no answer..
 

AudiManinBoro

Dormant account
Joined
Jun 19, 2006
Location
UK
THats a pretty major rule breaking there in my opinion for an accredited casino. I would imagine that Bryan will have no choice but to act on this one otherwise it makes a whole mockery of the accreditation rules :confused:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Umm...they are supposed to be able to remove it. They know this. Looks like someone in support didn't get the memo :rolleyes:

Curt hasn't logged in for a few days, so I'll email the operator directly.
 

VPL

Casino Representative
Joined
Feb 13, 2004
Location
South Africa
Hi there,

Please could you Private message me your account details so that I may investigate the matter for you asap.

Kind regards,

Curt

I would try contacting the I-Rep of GR Casino- I'm sure they will work with you

Operational Standards (of accredited casino)

Must pay winnings in a timely manner.
Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
Must not implement terms that can be construed as "unfair" towards the player.
No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*
Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced.
Will not entice players to reverse cash withdrawals with bonuses or other incentives.
Will not use outsourced support. Player support must be in-house.
 

VPL

Casino Representative
Joined
Feb 13, 2004
Location
South Africa
Bonus removal

Hi there,

Our Promotional terms and conditions do state the following with regards to players wishing not to receive bonuses:

Terms and Conditions Applicable to Bonuses and/or Promotions
NOTE: If a player does not wish to receive a bonus from the casino, he should inform the support centre via email before he makes a purchase;

As you have not yet started playing the funds, we have removed your bonus of €20.65 in good faith.

Please do not hesitate to contact me directly should you have any concerns going forward.


Kind regards,


Curt
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Thanks VPL for finally resolving this issue for the player.

Good for you Markus for having the discipline not to begin your play.

But almost a week after depositing is a long time for a player to wait.

If frontline CS can't remove the bonus, make sure they tell the player that they must submit an email request. Not that it just can't be done. You need to update support on your own terms.
 

Markus_Demon

Banned User - violation of <a href="http://www.cas
PABaccred
Joined
Oct 4, 2011
Location
Home
Hi there,

Our Promotional terms and conditions do state the following with regards to players wishing not to receive bonuses:

Terms and Conditions Applicable to Bonuses and/or Promotions
NOTE: If a player does not wish to receive a bonus from the casino, he should inform the support centre via email before he makes a purchase;

As you have not yet started playing the funds, we have removed your bonus of €20.65 in good faith.

Please do not hesitate to contact me directly should you have any concerns going forward.


Kind regards,


Curt

Lets make it clear,

You forcing into customers account unwanted bonus then after 1 week struggle you take it away, now you call it "good Faith"....


You should at least open a popup after deposite asking players do they want bonus or not, or before deposite.. you cant just force it into player account your 10% cheap bonus then deny removing it...

ps. yes i forgot to mention your chat closing 3 times the chat on my face each time after getting my detail for varification...
 
Last edited:

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
If the removal of bonus was an act of good faith I shudder to think what they would have done if they used 'normal' procedures.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi there,

Our Promotional terms and conditions do state the following with regards to players wishing not to receive bonuses:

Terms and Conditions Applicable to Bonuses and/or Promotions
NOTE: If a player does not wish to receive a bonus from the casino, he should inform the support centre via email before he makes a purchase;

As you have not yet started playing the funds, we have removed your bonus of €20.65 in good faith.

Please do not hesitate to contact me directly should you have any concerns going forward.


Kind regards,


Curt

Since a player does not actually "opt in" to this type of bonus before or after depositing, it should be removed on request as a matter of course, not as an act of good faith.

The alternative, as suggested, is to make the player have to opt in to a bonus each time they deposit, perhaps by clicking on an "I accept" button, or filling in a claim form with their account number.

The problem with this ongoing 10%/15% bonus is that it is such a low percentage, yet ties the entire deposit not only into the WR, but all the other restrictions attached to bonuses such as allowed games and max bet.


Provided no play has taken place, front line CS should remove any bonus on request without argument, not subject the player to a week of argument, and having to go over their heads.

It does rather look like it is policy handed down to front line CS from higher up that created this stalemate, and your own statement that you are removing the bonus "in good faith" because the player made such a public fuss over it, suggests that this is actually policy to force a bonus on a player once it is automatically credited.

This is all very well, however it does not meet the standards for accreditation.
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
This is what you can expect for Casino Rewards group. They are the only casino group that I have ever been banned from simply because they said I had to take bonuses including comp points and when I reluctantly played the comps in a manner to LOSE so they would be gone and I would not receive further bonuses or comps (per my email requests, many many times). They suddenly called me a "bonus abuser".
That was strange as I repeatedly asked for no bonuses. Ask for no bonuses, get them anyway, play the bonus and that makes you a bonus abuser with Casino Rewards.

They are bigtime scammers!
 

Perc

Webmeister
webmeister
Joined
May 19, 2010
Location
Canada
This is what you can expect for Casino Rewards group. They are the only casino group that I have ever been banned from simply because they said I had to take bonuses including comp points and when I reluctantly played the comps in a manner to LOSE so they would be gone and I would not receive further bonuses or comps (per my email requests, many many times). They suddenly called me a "bonus abuser".
That was strange as I repeatedly asked for no bonuses. Ask for no bonuses, get them anyway, play the bonus and that makes you a bonus abuser with Casino Rewards.

They are bigtime scammers!

Golden Riviera is a Vegas Partner Lounge casino, not CR.
 
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