golden palace and microgaming

[scrollock]

i was reading the other day that the golden palace group was on the microgaming platform and that they were kicked off it.

i wasnt aware of this, what was the story ?

 

[jetset]

It's all in the archives at the other site and possibly here, but essentially there was a major confrontation between players and Golden Palace back in early 2000 over disqualified bonuses and lockouts. Many players were prejudiced - some of them like Trader are still around - often for large sums of money. The head of security was a particularly arrogant and unpleasant individual in his dealings with the players.

The row escalated and a loosely organised player's body eventuated which made life tough for GP and was in turn subjected to some pretty strange but unproved stuff. Player researchers dug up some public documents showing that the people behind GP had paid record fines for telemarketing fraud in Canada. There was a lot of general nastiness out there, and it turned into probably the biggest player-operator scrap ever.

Microgaming was inevitably dragged into the fray and learned quite a lot from it which benefits its players today, I believe. I don't know if this was the catalyst for a GP move to another software or not, but they certainly did change a little later on amid much speculation. Later still they ended up with another change to Playtech.

To this day GP has never redressed the wronged players, which is why there is still a lot of bitterness abroad whenever Golden Palace is mentioned, because the same folks are believed to be behind the scenes there. GP is undoubtedly successful despite this, but God only knows how much more successful they might have been without this albatross hanging around their neck.

 

[caruso]

How many weeks have you got?

Bryan, Ted, Jetset or Mary can best give a quick rundown on this one.

EDIT: Jetset beat me to it.

 

[chuchu59]

Caruso,

Here's your chance to beat Jetset. I know there was a row between MG and the Sunny Group(Mapau,Fortune etc) which led to the latter's migration to Playtech. Both sides claimed the other party was wrong. I was new to online gaming then and was confused. Can you shed some light on this?

 

[Casinomeister]

Or you could look up this info yourself by doing a search in the Casinomeister News section :
https://www.casinomeister.com/gambling-news/

It's pretty much all there.

 

[chuchu59]

Or you could look up this info yourself by doing a search in the Casinomeister News section :
https://www.casinomeister.com/gambling-news/

It's pretty much all there.

Thanks, Bryan. I read the whole story. The story on alleged bonus abuse by Danish players was also interesting.

 

[Webzcas]

Jetset, really informative post and background concerning the MGS/GoldenPalace split. Needless to say my opinion of Golden Palace hasn't improved as a result.

Also interesting read about the Sunny Group - this the same group that entered "their own" Gambling Hall of Fame recently.

 

[caruso]

I did some serious research at WOL a while back, as I was intending to do a full Golden Palace write up. I gave up, as the information is desperately straggley. However, I did collect every possible thread on the subject.

Here's a small handful:

1) James out $8000.

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2) Golden Palace's official statement: "we reserve the right...etc etc" and Ted's comments.

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3) Golden Palace update posted by Ted.

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4) A must read! Golden Palace offer to donate winnings to charity! - see below. Also, Ted's follow up comments.

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5)

Dear Mr Layland

I have looked over your accounts and your proposal. The first point that I would like to bring up is regarding your proposal. Mr Layland I have one question for you: Haven't we paid you enough already? I mean seriously we have been more than generous by offering these promo's we have paid you thousands of dollars already. Rather than being content you choose to try and argue for something that is really not yours. You call yourself a gambler well you certainly did not prove that to me. We have actually taken a decision to lock you out and ban you from our casino and we will suggest that our competitors do the same. You are obviously not content with the thousands of dollars in promo monies you've received, it does not seem to be enough for you to promote us already. So in answer to your proposal I will sum it up by saying "thanks but no thanks" I have done something even better.

Just to show that it is not about the money I have taken the promo monies retrieved from your account and sent it to the IGC for them to donate it to a charitable cause of their choice, you see Mr Layland it is not about the money but the principle.

Regards

Mark Francis
Credit Manager

 

[caruso]

Needless to say my opinion of Golden Palace hasn't improved as a result.

I'd been meaning to say for a while, Webcaz: nice rogue list. A man after my own heart.

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You and Bryan may be just about the only two casino webmasters out their who don't advertise for Golden Palace, and I am sure you're the only one who actually lists them as "rogue".

Nice one. Stand up and be counted.

 

[suzecat]

Player researchers dug up some public documents showing that the people behind GP had paid record fines for telemarketing fraud in Canada.

Thanks for this info! That does explain to me why on earth GP would buy useless crap on ebay (partially eaten cheese sandwich, kidney stone, baby's name, etc., etc. ad nauseum). Very effective advertising and zero risk of fraud charges (the baby might disagree).

 

[scrollock]

as requested by caruso,

heres a few ive been able to find, some threads have mutliple complaints on, but most say same thing and are dated around the same time, IIRC a few of the other portals were full of similar complaints at the same time.

https://www.casinomeister.com/forum...-golden-palace.10321/?highlight=golden+palace

https://www.casinomeister.com/forum...y-golden-palace.8561/?highlight=golden+palace

https://www.casinomeister.com/forum...paying-winnings.8549/?highlight=golden+palace

https://www.casinomeister.com/forums/threads/golden-palace-please-help.8553/?highlight=golden+palace

https://www.casinomeister.com/forum...ayment-unfairly.8240/?highlight=golden+palace

 

[caruso]

1) Has Thelawnet been paid his £600? No update.

2) Jimbo paid after five months, accusation of "fraudulent gang".

3) Phew. One player, out of many, didn't report eventually being paid. He made only one post. Memorable quote:

I followed Bryan's advice and filed a complaint with Playtech but the security dude said they don't answer to Playtech so there was no point really in doing that.

Link Outdated / Removed

...and Golden Palace sailed very close to the wind here:

Then suddenly they locked my accounts and when I called them to inquire the security department said I was a bonus abuser and that they would refund my deposits but I wouldn't receive any of my winnings.

Link Outdated / Removed

...but they paid, having apparently changed their minds.


4) Mercifully short. One player, under "investiagtion" but paid after complaining. General notes made that complaints at Golden palace were escalating. (around June 2005).

5) Player paid after much documentation hassle.

I assume all the "fraud" stuff is casino gobbledegook for bonus players. Maybe Golden Palace decided to try a new tactic to clamp down on them, realized the level of bad publicity they were receiving and changed their minds? These threads all appeared around the same time, and there's been little recent noise.

It certainly all makes nasty reading. Again I will say: it appears that everyone was paid in the end, so I don't see that they should be lumped together with The Evil Fifteen. That doesn't mean that the potential dangers of playing Golden Palace, in light of all that, should be anything less than forcefully stressed.

Thanks for putting all that together neatly in one post - if nothing else, it helps a lot with my Golden Palace archives.

 

[scrollock]

caruso if you look around the other portals at the same time you should find a load more.

more or less the same story of everyone being in a fraid ring which encompassed the globe.

 

[paul1]

GP is undoubtedly successful despite this, but God only knows how much more successful they might have been without this albatross hanging around their neck.

Good point, and good post, Jetset.

 

[Casinomeister]

...but God only knows how much more successful they might have been without this albatross hanging around their neck.

Egads! The imagery!