Golden Lounge hassle

carlisleboy

Dormant account
Joined
May 17, 2012
Location
UK
Had nothing but hassle since joining, with connection issue drop outs over the last week several times while in the casino.

Now when trying to log in get an error 2, unable to log in.

Thought maybe my password may be an issue, as I have several and I'm on a new computer and therefore needed to type it in. So I thought I'd change it just in case. So went to change it, guess what after entering new password twice and clicking next, another link not working.

Giving up with them :axeman2: , far more reliable casinos out there.
 

smcinoz

Dormant Account
Joined
Jan 22, 2012
Location
Australia
Surprised of late at the few different issues popping up at MG casinos.

- Installation problem that i and another forum member am having
- The welcome page server/display error

If GL part of the 32 red group, their support teams are usually helpful, have they given you any help/advice.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
Golden Lounge is part of the 32Red Group - The most reliable MG group on the planet :)

Sorry to hear you are having hassles - I hope they are resolved for you. This might be a slight glitch but I assure you its probably MG related. Even if there were Casinos with better Connections, they just cannot beat the 32Red Group.

Nate
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
error 2, unable to log in.

i think thats a password issue try asking live support to change it for you :p

It's not. Error 2 is a server issue. A duff password gives you a specific account error message related to username/password being incorrect. After 3 failed attempts, the account is locked for around 15 minutes. If password reset/reminder isn't working, support should be able to reset it to a random password which the player has to change upon first login. support will of course ask a number of security questions before doing this.

I had loads of problems with 32Red too, some games persistently refusing to load, but others fine. One game that had problems did eventually load, but disconnected after a few spins of being very laggy.

It seems clear that the VPL page issue was the tip of the iceberg. There seems to be a bigger networking problem with affected MGS casinos, and it is intermittent.
 

carlisleboy

Dormant account
Joined
May 17, 2012
Location
UK
Thanks for the replies.

I haven't contacted support, because, I'd rather just play somewhere else, where I'm not getting problems all the time.

As I said, a lot of choice is available and if they can't get the basics right, then I'll go somewhere else that can.
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
I am afraid no casino out there is glitch free: you can move on to the next untill you encounter problems, but you can also get in contact with support to help them fix the issue for you and others, top casinos (like Golden Lounge) will in the end be more worthwhile to play at since in the end you are looking for good support, fast payouts and decent vip programs.
 
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