Golden Cherry casino - Rival/Regalbar Ltd

[danielg]

Hi Vinylweatherman
‎

. The system simply tells you that a player is "blacklisted" when it ‎comes to promotions, it does not tell you why, and it often gets it wrong, yet you seem to have ‎absolute faith in it.

‎
I fully agree. I think that I wrote it in my previous post that we decided to use it for the launching ‎stages, but we will reconsider it after we pass it. For the reason that you mentioned, in a perfect ‎situation we would prefer not to use it at all, but we have decided to start with it. ‎

‎

On the website, if you claim a promotion is available to ‎‎"everybody", then it is MISLEADING to advertise this, if in fact eligibilty is conditional on attaining a ‎certain "rating score" from Rival.

I agree and disagree. When we launched SlotsJungle we ‎didn’t write that if you made chargebacks at Winpalace, you won’t be eligible for Slotsjungle bonuses, ‎but in any case- we will make the adjustment. ‎


‎

Claiming "Security" for an issue unrelated to security is LYING, ‎whether you believe it to be "more polite" or not. Surely in business, lying to a customer is downright ‎RUDE! as it demonstrates a contempt for those who are actually the ones paying your wages. ‎‎

‎
There is probably a better way to phrase things, but it is a security department decision or finance ‎department decision- and the general statement is correct. ‎

‎ ‎
‎

Despite telling this player they cannot have these promotions, ‎you STILL SEND THEM, so that each time the player might feel inclined to log on, or contact CS ‎‎

‎
I agree. The reason for that is not to frustrate the player and bring him to log in, only to get him ‎disappointed, but only the adjustments that need to be done. one of the things that will be adjusted ‎within few days. ‎

One more thing: When we set our targets, we’re not looking on the next few ‎months, but where we want to be in a year or 2 from now. We see many brands coming up with best ‎bonuses, best commission etc, gain a lot of positive feedback here on the forum, only to go out in ‎flames within few months. That is not our idea of making business and that is why at the start, we go a ‎bit on the safe side, test things ourselves and then make our decision and improve things. The brand is ‎live only for few weeks and we are working around the clock improving things, including the ones you ‎mention. ‎


In general: I really thank you for that post. You brought up many important points and with many of ‎them I personally agree and we are already working with casino people to make adjustments and ‎changes.


‎

I think that even if you get the best treatment from us than in any other casino, you will still find ‎something to complain. That’s ok. Can’t do nothing about it. The support told you that the security ‎department decided not to allow you redeem bonuses. That’s ok. I assume the CS rep just wanted to ‎be polite and that’s why used the “security department decision” instead of “you are bonus banned”. ‎Don’t see any problem with that. ‎ ‎‎

‎

Nifty, I didn’t mean to insult you in any way and I don’t think that what i said is insulting. I just stated what I see ‎here during my 2 years on the forum. Thank you Ksech for posting that link.‎
I have no problem with criticism at all. The reason I’m here on the forum is to take advantage of all the ‎comments and critic and to do something about them. It was done in the past and we will do the same ‎with the comments above. ‎

‎ could you at least use something that resembles proper English. ‎‎

Regarding my English: I agree, it’s not very good, but I’m getting there..

 

[Nifty29]

Daniel.

I'm sorry, but what you said about me complaining 'regardless of anything else' was a personal jibe. Don't take my word for it, just read what others have posted.

Regardless of the fact that YOU weren't decent enough to offer one, I am offering an apology for my English comment. I was unaware that it was not your first language.

It's not the first time you have had issues with others expressing contrary opinions. Maybe forums just aren't for you.

 

[danielg]

Hi Nifty,

Daniel.

I'm sorry, but what you said about me complaining 'regardless of anything else' was a personal jibe. Don't take my word for it, just read what others have posted.

Regarding my comment: i haven't intended to offend you in any way. I do feel that you made up your mind about us and that nothing that we'll do will make a difference.

In any case: I didn't mean to offend you.

Regardless of the fact that YOU weren't decent enough to offer one, I am offering an apology for my English comment.

No hard feelings. It's true

It's not the first time you have had issues with others expressing contrary opinions. Maybe forums just aren't for you.

I don't have any problems with contrary opinions and never did. Sometime i agree, sometimes I don't, but I'm more than ready to change my opinion if I'm convinced that I'm wrong and I do use the critic to make things better.


The next comment is a general one and not referred to you:
I do have problem when people make comments which are not correct: there is nothing you can take from it, no way to argue with it and just gets you frustrated.
I haven't checked, so don't catch me on my words, but i think that there are only handful of Reps that actually active here, besides the ones that represent brands that are approved by Bryan and advertised here, and i think that that is the reason for that.

And in the end, we all loose, since as i see it, the main target here is not to take out the trash, but to be the meeting point where all things can be discussed, comments made and in the end of the day, to make things better in the future.

Best regards,
Daniel

 

[DiamondGeezer]

Daniel.

I'm sorry, but what you said about me complaining 'regardless of anything else' was a personal jibe.

Nifty you've had a pop at many on this forum over the years but as soon as someone takes a shot at you we get this 'I'm so hurt' routine.

From here it looks like fair comment and personally I find it refreshing that someone can express opinions instead of pandering to the 'customer is always right' nonsense. Customers are not always right and in truth a certain percentage will turn out to be a-holes.

What Daniel said about operating a sustainable bonus plan and using the Rival banning system seems prudent to me. You can't blame them for wanting to avoid the sort of problems that bedevilled Betphoenix.

As for not getting a bonus it's just a fact of life and you just have to get on with it. As Bryan says it's not all about the bonus anyway.

I do not have an account here but hopefully it is obvious in the Cashier as to what is being offered/not offered prior to depositing. Yes it is not good getting emails for bonuses you are not going to get but that charge can be levelled at 90% of casinos out there. I get bombarded from English Harbour for example even though the UK is blanket banned. I'm not condoning it but this tactic happens pretty well everywhere.

Nifty you make some excellent points about the max cashout but again this applies to quite a few other places too. And as I understand it the 300% bonus is no max cashout so there is a choice.

Lastly I do think there is way too much rep bashing going on round here. It is starting to put Casinomeister in a bad light I feel.

 

[Nifty29]

@diamond

If daniel was another member then it wouldnt have bothered me.

However, daniel is a casino rep and should be held to a higher standard. Making personal remarks about members is VERY unprofessional, just the same as members making personal remarks about reps is unacceptable.

I also think your comment about me not being able to 'take it' is unfair. You will find, given my tendency to speak my mind, that i have endured more than my fair share of insults and abuse - most of which i simply report and subsequently ignore.

I hope the rep bashing comment isn't directed at me as i have been supportive of their presence since day one.

@daniel

Yes I had formed an opinion about your casino based on my experience so far, and you had the opportunity to convince me otherwise. Instead, you just said it wouldnt matter as I would complain regardless.

I could tell you that you're making the same mistakes most Rivals before you have made I.e. you are just offering the same old muck that had turned so many players away, but I'm sure you'd consider I was just complaining.

The most successful Rival operator AFAIK is Slotocash. It would be a good place to emulate.....but what would I know?

 

[vinylweatherman]

Well, if it is all about each player having their own personalised bonus offers in the lobby, WHY is the website set up so as to disappoint many who will NOT get the offers advertised to them. You don't need ANY specific offers on the website, just a statement that players have to look at their lobby to see what is available to them. If players don't KNOW that other players have better offers in their lobby, they are not going to feel disappointed with what THEY are offered.

Businesses that try to con their customers DESERVE any "hard times" the get. It can't stop them misbehaving, but it makes them realise that their customers don't appreciate it, and it helps potential customers to research before they buy.
Most players judge the integrity of a business from their own experiences, and if they see an online business employing practices that could get them in JAIL in the country they are playing from, they will make a very NEGATIVE judgment about that online business, even if what they are doing is perfectly LEGAL in the country from which they operate

There are so many casinos where a bonus on the website really IS available to players when they register.

When a player is told "security said you can't........", you are accusing them of having done something WRONG in the past, and which you have a record of. Since you never EXPLAIN what a player has done wrong with the catch-all excuse of "to do so would help fraudsters............" only deepens the insult.

The bottom line here is that Emme HAS done something wrong at Rival in the past as far as they are concerned, and this is reflected in the Rival system.

Emme of course knows what her past relationship with Rival is, and must figure out what she has done wrong to warrant a "security flag" on the system.

This is where the Rival system causes havoc, because it so often gets it wrong, yet there is no appeal process for players, other than to take it up with individual operators.

Now, what's up with THIS casino claiming to accept CANADIAN players, since this is a BLANKET ban imposed by Rival themselves, similar to bans imposed by other software suppliers against use in the USA, and in some cases Canada.

Other Rival operators are NOT going to be happy that Rival have given special permission for ONE operator to tap the profitable Canadian market, whilst they have been frozen out.

I rather suspect that the CS are LYING when saying Canadian players are accepted, and any that register will find out the hard way.

 

[KasinoKing]

‎@KK. It was nothing personal mate. I've signed up with your links lately and I trust you are sincere. I just think that max cashouts on deposit bonuses are very player-unfriendly and webmasters should be considering this when they promote such offers.

I do consider it, and I usually state if there's a min or max cash-out on my website.
Then players need not waste any more time, if that puts them off.

‎It doesn't matter how you slice it. If I had a max cashout of $300 and I ended up with a $2000 balance, I doubt I would be anywhere approaching 'happy' about getting 4x my deposit back instead.

But then YOU wouldn't have taken that bonus in the first place.
Many players are happy to take the risk, having read the T&Cs before they started.

‎I agree that nobody forces anyone to take bonuses, but it doesn't mean that really crappy ones shouldn't be discussed and criticised. I am more concerned about newbs who might just see the % of the bonus and think 'whooppeee' and not really understand that they are being shafted. I guess I could just say "ah well tough cookies to them" but this site is about sharing information and helping others to make informed decisions.

Again, that was the whole purpose I started KasinoKing.co.uk in the first place; to show players all the key terms of the bonuses on offer so they could quickly decide whether they wanted to take them or not.
I then added "SUB ratings" so I could sort them in order from best to worst. Now I know my ratings don't take min & max cash-outs into account, because that would start getting really complicated, but they do give a bit of guidance to the reader.

‎Anyway, just wanted to make sure you know I wasn't bagging you at all.

No offence taken matey!
Remember, I'm primarily just a player like most other people here and my sites are designed to try to help players find what they want, not con them. I do make mistakes from time to time (who doesn't?) - but I do always try my best to give accurate and honest information.

KK

 

[danielg]

Hi Vinylweatherman

Well, if it is all about each player having their own personalised bonus offers in the lobby, WHY is the website set up so as to disappoint many who will NOT get the offers advertised to them. You don't need ANY specific offers on the website, just a statement that players have to look at their lobby to see what is available to them. If players don't KNOW that other players have better offers in their lobby, they are not going to feel disappointed with what THEY are offered.

Fully agree.

When a player is told "security said you can't........", you are accusing them of having done something WRONG in the past, and which you have a record of. Since you never EXPLAIN what a player has done wrong with the catch-all excuse of "to do so would help fraudsters............" only deepens the insult.

The bottom line here is that Emme HAS done something wrong at Rival in the past as far as they are concerned, and this is reflected in the Rival system.

Emme of course knows what her past relationship with Rival is, and must figure out what she has done wrong to warrant a "security flag" on the system.

This is where the Rival system causes havoc, because it so often gets it wrong, yet there is no appeal process for players, other than to take it up with individual operators.

I don't think it as problematic as you post here: small % of players, can't get certain bonuses. It's something that they see and not something they get by surprise after depositing. In anyway, we will solve it.

Now, what's up with THIS casino claiming to accept CANADIAN players, since this is a BLANKET ban imposed by Rival themselves, similar to bans imposed by other software suppliers against use in the USA, and in some cases Canada.

I rather suspect that the CS are LYING when saying Canadian players are accepted, and any that register will find out the hard way.

I have missed this comment before. We don't accept Canadian players as all Rival brands. The Rep is simply mistaken (there is completely no reason for him to lie about it...).

I'm already in touch with CS manager to make sure it is clarified.

Kind regards,
Daniel

 

[vinylweatherman]

Hi Vinylweatherman



Fully agree.




I don't think it as problematic as you post here: small % of players, can't get certain bonuses. It's something that they see and not something they get by surprise after depositing. In anyway, we will solve it.




I have missed this comment before. We don't accept Canadian players as all Rival brands. The Rep is simply mistaken (there is completely no reason for him to lie about it...).

I'm already in touch with CS manager to make sure it is clarified.

Kind regards,
Daniel

Small % maybe, but there is no obvious reason as to WHY for many, and they feel "victimised" by such arbitrary rulings, as they know very well that they have done nothing to warrant being one of these select few that can't get what is supposed to be for "everybody".

To take the nightclub analogy. If you went to one with a group of friends, and all dressed in a near identical manner that accorded with the dress code, yet were told as a group, YOU can't come in, but all your friends can - you would be PISSED, because you would know that you weren't wearing trainers or jeans, were just as sober as the rest, so would have no reason to expect this kind of treatment.
Now, if you were told it was because your friends were OK, but it was your TIE (or lack of one) that stopped you getting in, you would be pissed with YOURSELF for not checking beforehand, and would also know exactly what you did wrong, and could run home and change into something acceptable, and join your friends.

There's an advert here in the UK where a group of astronauts try to get in to a "space club", but one is turned away for wearing trainers. Rather than leave him behind, all his fellow astronauts decide to go elsewhere, to somewhere that will let them ALL in. The analogy here is that it is not just the player you turn away that you lose, but all the "friends" who are with them ALL decide to go to a "different club" that will accept them all. This is why Rival's policy of turning away a small % of players from "Club Bonus" has cost them many of their friends even bothering to TRY getting in after hearing about it, so they ALL go elsewhere, where they are ALL welcome as a group.

It is thought that the Rival system was set up to allow operators to enter the market somewhat undercapitalised, protecting them from the risk of big winners early on. This has turned out to be the case, as many white labels went bust, leaving Rival saddled with the cost of covering players' outstanding balances (or going bust themselves through a fear driven exodus from the remaining solvent operations).

This understanding of how Rival works has formed over several years, and will be very hard to overcome. Many players have decided that rather than suffer the insults from the Rival central system, they will simply avoid all Rival powered casinos.

 

[me_and_ed]

I have signed up, Canada was in the drop down menu, spoken to live chat, logged in and played. I have also spoken with somebody whom is involved with Rival and knows the backend, I know that it is just a filter and yours must be set to off, please educate your c/s people.

 

[Nifty29]

I have signed up, Canada was in the drop down menu, spoken to live chat, logged in and played. I have also spoken with somebody whom is involved with Rival and knows the backend, I know that it is just a filter and yours must be set to off, please educate your c/s people.

[Cue circus music]



VWM you have hit the nail on the head with your posts in this thread. If Rival actually did something to address the issues it just might convince those who love the games e.g me to start playing there regularly....but given we have all been saying the same things for years Im not holding my breath.

What daniel was saying about his casino wanting to be strict and tight in the beginning in regards to whom they offer promotions is ridiculous, particularly given he used the example of other casinos going broke early because they were too 'generous'......these casinos went belly up because they were UNDERFUNDED and MISMANAGED, not because they let everyone take their SUB (lol....just lol).

A WELL FUNDED and WELL MANAGED casino starting out will want as MANY players as possible through the doors. Of COURSE some of them will win initially, but this is where you ENTICE/ENCOURAGE them to play more and more, because they WILL become losers. It's just crazy to ban a new player from all promos because they win on the SUB, and even MORE so based on them winning at some OTHER casino. History shows you probably won't get a penny of those winnings back because you piss them off so badly my making them feel like a 'criminal' because they won.

The most successful online casinos did the right things from the word go, they didn't have a 'plan' to be doing the right things in 1-2 years. With so much information, feedback and discussion available at places like CM and others, it boggles the mind how new operators keep making the same basic mistakes. It's good to have a 'plan' but theres not much point if there's only a handful of players left to witness it bear fruit.

One of the most glaring of these errors is a 10 DAY cashout period. It says several things to a potential customer, a few of which are "underfunded" and "don't give a toss".

 

[Nifty29]

Guess what I received today from Golden Cherry?

A personalised email offer for a 300% SLOTS WELCOME BONUS



Of course, I am ineligible as are many others.

Looks like marketing/management are really on the ball, considering daniel told us this would cease.

 

[Emmeline]

I received that e-mail too for the 5th or 6th time now, goes straight into the bin obviously.
As I previously stated, except for spam, I have not experienced being denied a bonus offer that was sent to me, unless the t&c stated that I was for some reason not eligible. I have changed e-mail since I signed up for most of the Rivals, so I really don't know about the others.
Maybe someone can share?

With regards to especially your comments Vinylweatherman, (thank you btw, I agree totally) I wish to share my Rival history.
When I was a newbie I signed up at all Rivals, call it whatever you want
I cashed out from one sign-up free chip. (€220) After that I have cashed out from two free chips. (total of €50)
I have made five or six deposits using a bonus, nothing else, and cashed out from one of them.
I left Rival for over a year and have not claimed a lot of free chips.
That's it, you be the judge Good move from Rival or not?

I know Rival and I know what chances i may have with a certain bonus.
I accept being denied bonuses, but stop sending them too me since I'm not eligible or as Nifty suggested make a note in your e-mails.
IMO, A reputable casino (or a casino striving to be reputable) would not choose this line of promoting their business.

Emme

 

[peiguy57]

The bonus game.

Why do so many players bother with the bonus at casino's when you know you have to deal with the wager requirements.I decline them because different times I struck a good win when I only spun a few times at slots only to be deprived of the win because of the WR.Just skip the bonus so if you do hit it big after a few spins they can't deny your withdrawal.