Sorry for the delay but processing is overwhelmed. This is what I was told by support when asking about my withdraw made April 5th. Are you kidding me? Is there so many winners that the processing department can't keep up. Now I am told that processing is undergoing upgrades. Really? If either of these were true why then wasn't I told that to begin with. You would think to avoid the backlash the casino would make some kind of blanket statement regarding upgrades to their processing department. I find it ridiculous that this casino is not even living up to it's own terms my processing took nine (9) days not 2-4 days. Now it is 11 days not counting weekends since the April 17th and still no money. Today I am told it should be there by next week. In chat I lost my cool a bit and told them in caps I wanted my money today. I also requested a phone number but told there was no number to give me. I find this hard to believe since a number of times I have been called by this casino to put my deposit through. I like to think I am a patient person but this has gone a bit beyond.
I feel helpless and am wondering if there are any suggestions on how to motivate the casino to pay me my winnings.
I feel helpless and am wondering if there are any suggestions on how to motivate the casino to pay me my winnings.
