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Golden casino removed 10.000 !!!! from my account.

Discussion in 'Casino Complaints - Bonus Issues' started by Happiness, Aug 6, 2011.

    Aug 6, 2011
  1. Happiness

    Happiness Banned User

    Occupation:
    service
    Location:
    Europe
    Golden casino removed 10.000 $ !!!! from my account.

    Because I had played my 200$ deposit match bonus on "non-legal" table games.
    I played disallowed table games before finally fulfilling all my wagering requirements in allowed slots games. That is a lot of money, I have tried it once before for 5000$.

    My question is, is the casino allowed to retrieve all my winnings, as they did? - or only the winnings from table games? - read the bonus terms below.
    I profited 2.000 $ net in slot games. What do you think?

    "Play at all forms of table games is restricted until you have met our wagering requirement. If you play on these games before meeting our requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion. Further, all losses incurred while playing said games will be non-refundable."
     
  2. Aug 6, 2011
  3. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    The casino is well within there right to confiscate your winnings and return just the deposit amount.

    You have clearly broken the t&c's. You should always finish off your WR on the games that are allowed then move onto those you want to play after confirming it with CS. Or don't take a bonus in the first place.

    I don't see how you can be claiming foul.
     
    3 people like this.
  4. Aug 6, 2011
  5. mn001

    mn001 Experienced Member

    Occupation:
    Troll
    Location:
    Casino
    Casino is right, nothing you can do, you broke the terms :(

    But coding software to disallow certain games when playing a bonus is easy. Why don't they do it? You probably know the answer...
     
    1 person likes this.
  6. Aug 6, 2011
  7. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    OP was "basing" his complaint on this term:

    Play at all forms of table games is restricted until you have met our wagering requirement. If you play on these games before meeting our requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion. Further, all losses incurred while playing said games will be non-refundable.

    Meaning that only the winnings from disallowed games should be voided. There is no advantage in the way OP played. Shit term and should be replaced by ...the right to void any winnings... or similar and leave out the made from these games.
    Op will never get the slot winnings though as Golden Casino is crap and theres not a possibility to challenge the term trough a Consumer agency ombudsman.
     
    1 person likes this.
  8. Aug 6, 2011
  9. blerko1

    blerko1 Quit Gambling

    Occupation:
    No job for moment!!
    Location:
    Albania
    This is why are made this rules...to not allow players to win but only to lose...on everystep players are most poor and unrespected category.... :)
     
  10. Aug 6, 2011
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Sorry, but that is way off.

    All a player has to do is:

    1. Read the terms

    2. Don't violate them

    Hardly rocket science.

    The only ones who complain about it are the advantage players who sometimes get caught by not being careful enough. It isn't the casino's fault, it's the player's fault.

    The casinos enforce these rules to protect themselves against such players, and I don't see any problem at all with it.
     
  12. Aug 6, 2011
  13. blerko1

    blerko1 Quit Gambling

    Occupation:
    No job for moment!!
    Location:
    Albania
    On a land based casino here on my country every sunday they give a small amount of bonuses....then players go every sunday to play but casino was losing to much so they do not offer more this bonus....why online casino do not use the same concept....BECAUSE they want to STEAL players money ....is that so easy....
     
  14. Aug 6, 2011
  15. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    If you want to play ANY game then don't use a bonus. That way, you don't tie up your funds with a WR , don't risk breaking T&Cs, don't risk being accused of abusing bonuses, and don't risk having a casino confiscate your money. And you don't have to wade through X number of lines of mind numbing terms and conditions.
     
    1 person likes this.
  16. Aug 6, 2011
  17. blerko1

    blerko1 Quit Gambling

    Occupation:
    No job for moment!!
    Location:
    Albania
    Sure i do that playing without bonus ( when i play ONLINE cause now i dont play anymore ) cause i know those rules are make only to make more difficult everything for player....for what is a bonus given, i ask an operator???...he say for bigger BETS and bigger chances of hitting BIG........ok you HIT big then you cant withdraw cause you must meet their RULES...so what is the really meaning of taking a bonus....just a way to bring players on casino then....BAM....lost, accusations etc etc....
     
  18. Aug 6, 2011
  19. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    Not always, it depends on what you are expecting from the bonus. There are many here who do use bonuses and who abide by the rules and who win and withdraw without problems. You have to decide what is the difference between a good bonus and a bad bonus, the same as a good casino and a bad casino. Not every bonus will be good for everyone. You may pick a bonus which I would think is a bad choice and vice versa, the same with a casino choice. To each their own.

    Every person here, at one time or another, has had a bad experience of some type. And these bad experiences are what has brought the majority here. Some have chosen to stay and some have chosen to leave. It's a choice, if it doesn't make you happy then no one can force you to to stay. You are the only one who can decide if you will stay and try to help other people from experiences you've had (whether good OR bad).

    But to continue trolling about how bad this site is in thread after thread is just plain disrespectful, not only to the site owner, but to every single contributing member. I'm sure you must have had some positive dealings with casinos at some point in your gambling history, why not share those attributes? You'd be surprised how many people will respond with like comments and thanks.

    There are a lot of great people here, some who don't post often, but when they do, watch out! Cause they really come out with some profound stuff!!! I guess I should stop now that I have derailed the thread...
     
    1 person likes this.
  20. Aug 6, 2011
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Nifty, why are you replying to this guy? In all his posts he makes sweeping statements with absolutely nothing to back him up.
     
  22. Aug 8, 2011
  23. stokes

    stokes Experienced Greenhorn

    Occupation:
    Sorcerer
    Location:
    Springfield
    It is a brain surgery

    No it is brain surgery as Mr. Burns would say. :D You must register/login in order to see the link.

    And actually I do see a problem. Why do they need to put this misleading term? If you play on these games before meeting our requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion. Instead of: If you play any of these games before meeting our requirements all winnings will be void. And the answer is the same what mn001 already suggested regarding coding this terms in the software. They want players to play even the not allowed games. If they lose, that's fine, if they win they can void the winnings quoting the bogus term.
     
  24. Aug 8, 2011
  25. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Where is the part in the terms where the casino asks you to play restricted games so they can void the winnings?

    It clearly says which games are restricted....any person with an ounce of common sense would avoid these games like the plague and not risk the possibility that their winnings may be denied.

    Forget coding the software. Just do what 99.9% of the rest of us are perfectly able to do - don't play restricted games!

    Actually the FULL terms state:

    If you play on these games before meeting our requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion. Further, all losses incurred while playing said games will be non-refundable. We are therefore strongly advising you not play any of these games until your wagering requirement is met to avoid potential winnings being voided. If you choose to disregard this restriction advisory, then please note that any game play at these games before you meet the requirements set forth will not count for fulfilling your requirement. We reserve the right to withhold any withdrawal greater than the player's original deposit if the bonus and/or the deposit is played in any of the excluded games.

    The bolded part is the basis for confiscating the winnings and it is very clear in this regard. Case closed.
     
    2 people like this.
  26. Aug 8, 2011
  27. stokes

    stokes Experienced Greenhorn

    Occupation:
    Sorcerer
    Location:
    Springfield
     
  28. Aug 8, 2011
  29. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    @stokes...and it is because of players such as you that the honest player has to go through hell when a truly honest mistake is made.
     
    3 people like this.
  30. Aug 8, 2011
  31. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Wasn't the term that only winnings on games NOT allowed will be void. He won much more from other games. I know the usual practice is to void all winnings, but the casinos own terms do not state this.
     
  32. Aug 8, 2011
  33. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    Yes, but this guy started to play on table games. That means that his winnings on table games made it possible to later bet this and win on slots. His winnings on slots were therefore a result of his "illegal" table game betting. All of his winnings must be voided.
     
    1 person likes this.
  34. Aug 8, 2011
  35. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    :lolup: I hope you are aware that there is no advantage in doing this. Why his winnings was voided is the bolded part in Niftys post, if they wouldnt have had that term then the OPs claim would have been legit IMO.

    Stupid wording of the terms, should have just read that they will void all your winnings if you play restricted games.

    Usually I disagree with Nifty but this is a clear case. OP could have included the whole term...
     
  36. Aug 12, 2011
  37. H1_Roller

    H1_Roller Non-Gambler

    Occupation:
    ...
    Location:
    ...
    Even though I mainly play video slots these days, I still don't take bonuses. For all the reasons you've already stated. :thumbsup:
     
  38. Aug 12, 2011
  39. catcat941

    catcat941 catcat

    Occupation:
    freelance
    Location:
    sofia
    i know a guy plays slots in goldenpalace

    still i didnt see cashout from there , i guess from what i hear they are a paying casino

    also i seen them in some grey lists before . i myself never played there . i have enough trouble winning at certified casinos .
     

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