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Casino Complaint Gold Rock Casino (Now Rival)

Discussion in 'Casino Complaints - Non-Bonus Issues' started by oldtrvlagt, Feb 13, 2009.

    Feb 13, 2009
  1. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    First of all I'm not bashing the casino just trying to understand what is going on. I like Rival powered casinos and they have been good to me. Therefore, when I found "Gold Rock" I thought I would give them a try. I understand they switched from Wizard Gaming to Rival January 25th but I think they are having some issues. The format is the same as all Rival's...if you want to take a bonus you claim and then deposit. Pretty straightforward. If you grind out the playthrough (3K) in this case you submit your withdrawal. Which I did on February 4th (I also emailed my docs the 3rd or 4th). It isn't that much but I had it to $600 and then went down to $300 and decided to try and cashout. This is where it gets interesting. Monday, the 9th I get an email (after several emails asking if they ever got my emailed docs) that my docs were approved. O.K. normally once that happens the $$ are transferred and it's a done deal. Tuesday, no money, (but withdrawal is approved), Wednesday no money, and yes I have emailed a bunch and have chat transcripts), Thursday, "you should have your money today", that was in the morning. 10 hours later via chat "today is only 24 hours maybe tomorrow). Friday (today) no money. Just curious if anyone else has tried these people, cashed out and actually got paid. Oh, and support hasn't answered an email in 3 days and today "live Chat" is closed:confused:
     
  2. Feb 14, 2009
  3. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    oldtrvlagt,

    There are two other people on another forum also waiting for payment. Seems like it's been several weeks in their case. Both are from US I think but there was a nonUS player that got paid with a few days. Interesting. :confused:

    Wish I could offer some kind of help.
     
  4. Feb 14, 2009
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This Rival doesnt have the "Scary" slots. Anyone knows why?
     
  6. Feb 14, 2009
  7. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    I will check on this Chu, I didn't realize that they had removed them until I just now read your post here since they did have them on Jan 28th.....
     
    Last edited: Jun 26, 2010
    1 person likes this.
  8. Feb 16, 2009
  9. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    oldtrvlagt,

    FYI the other people I taked about waiting for payment got paid today. Check and see. Maybe you will get lucky. :D Hope so.
     
  10. Feb 22, 2009
  11. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    I cannot access their website (tried from KKs site). Is it just me?
     
  12. Feb 22, 2009
  13. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    If it's goldrockcasino.com, it's not just you....it won't load here, either.
     
  14. Feb 22, 2009
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Website is OK but payment isnt lol. Docs were approved on Wednesday so the money should be sent to my ecocard account within 1 business day. Nothing as yet.
     
  16. Mar 13, 2009
  17. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Did you get your cashout chuchu?
     

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