Resolved Go Wild Promo rip off

[steveh35]

I received this promo today please note it does not state you need to deposit.

I contacted live help who KINDLY informed me I need to deposit to receive the free spins am I being blind does it state anywhere you need to deposit?

I have clicked on T&C's link to Outdated URL (Invalid).

Am I being unfair here?


Steven,

Join Champions League night special for bonuses and free spins, the higher the score the more you win!

Manchester United vs Real Madrid - every Goal equals an extra 10% bonus. For example: 5 goals = 50% bonus

Dortmund vs Shakhtar Donetsk - every Goal equals 10 free spins on Hitman.
For example: 5 goals = 50 free spins

To claim your bonuses and spins just log in with your account number: vg********* and contact live support after the matches.

Regards,
Martin
GoWild Casino


* This promo is valid as soon as either match is over until March 6th, 8:00 AM GMT.
* The maximum bonus is 100% and goes up to 200 credits.
* Maximum amount of free spins that can be claimed is 100.
* This promotion can be claimed only once and cannot be combined with other bonuses.
* GoWild's terms and conditions and privacy policy apply.
* You received this email because you are a registered user at GoWild. Read more about our Email Options. If you wish to stop receiving our special offers, please click here.

 

[dionysus]

I received this promo today please note it does not state you need to deposit.

I contacted live help who KINDLY informed me I need to deposit to receive the free spins am I being blind does it state anywhere you need to deposit?

I have clicked on T&C's link to Outdated URL (Invalid).

Am I being unfair here?


Steven,

Join Champions League night special for bonuses and free spins, the higher the score the more you win!

Manchester United vs Real Madrid - every Goal equals an extra 10% bonus. For example: 5 goals = 50% bonus

Dortmund vs Shakhtar Donetsk - every Goal equals 10 free spins on Hitman.
For example: 5 goals = 50 free spins

To claim your bonuses and spins just log in with your account number: vg********* and contact live support after the matches.

Regards,
Martin
GoWild Casino


* This promo is valid as soon as either match is over until March 6th, 8:00 AM GMT.
* The maximum bonus is 100% and goes up to 200 credits.
* Maximum amount of free spins that can be claimed is 100.
* This promotion can be claimed only once and cannot be combined with other bonuses.
* GoWild's terms and conditions and privacy policy apply.
* You received this email because you are a registered user at GoWild. Read more about our Email Options. If you wish to stop receiving our special offers, please click here.

Me reading, I'd assume in match A, it's a deposit bonus, in match B it's free spins, no deposit bonus

 

[ChillBill]

Me reading, I'd assume in match A, it's a deposit bonus, in match B it's free spins, no deposit bonus

I agree. It states "To claim your bonuses and spins", it also adds:

* The maximum bonus is 100% and goes up to 200 credits.
* Maximum amount of free spins that can be claimed is 100.

The later indicates to me it's a sliding scale of free spins which are awarded if you deposit.

 

[xxshepxx]

No 10freespins per goal is whats quoted in the e-mail as i recieved it too.

Nothing about depositing.

I though maybe depositers only? but who knows. Ill not bother now ive read this.

 

[Gia - GoWild]

GoWild Free Spins - NO DEPOSIT REQUIRED!

Hi Everyone,

We have decided to give the free spins to everyone who received this promo NO DEPOSIT REQUIRED! We agree that the promotion might be misinterpreted.
So we hope you'll enjoy the spins and Good luck!

Thanks for the feedback, it is always welcomed.

 

[steveh35]

Thanks you for the quick response and resolution Gia.

 

[dionysus]

lol, so...when's the matches?

 

[Gia - GoWild]

lol, so...when's the matches?

It actually finished there were 3 goals in each of the games, so if you've received the invitation for this promo via email, you can go a head and claim 30 free no deposit spins and 30% bonus should you choose to make a deposit

 

[dionysus]

Thank you. It's nice to see when a casino recognizes a promo may be wrong, wrongly worded, or misinterpreted and make good on it

 

[steveh35]

Go Wild Champions League Promotion

Yes it is good when they listen and take action.