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Resolved Go Wild Promo rip off

Discussion in 'Casino Complaints - Bonus Issues' started by steveh35, Mar 5, 2013.

    Mar 5, 2013
  1. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    I received this promo today please note it does not state you need to deposit.

    I contacted live help who KINDLY informed me I need to deposit to receive the free spins am I being blind does it state anywhere you need to deposit?

    I have clicked on T&C's link to You must register/login in order to see the link..

    Am I being unfair here?


    Steven,

    Join Champions League night special for bonuses and free spins, the higher the score the more you win!

    Manchester United vs Real Madrid - every Goal equals an extra 10% bonus. For example: 5 goals = 50% bonus

    Dortmund vs Shakhtar Donetsk - every Goal equals 10 free spins on Hitman.
    For example: 5 goals = 50 free spins

    To claim your bonuses and spins just log in with your account number: vg********* and contact live support after the matches.

    Regards,
    Martin
    GoWild Casino


    * This promo is valid as soon as either match is over until March 6th, 8:00 AM GMT.
    * The maximum bonus is 100% and goes up to 200 credits.
    * Maximum amount of free spins that can be claimed is 100.
    * This promotion can be claimed only once and cannot be combined with other bonuses.
    * GoWild's terms and conditions and privacy policy apply.
    * You received this email because you are a registered user at GoWild. Read more about our Email Options. If you wish to stop receiving our special offers, please click here.
     
    1 person likes this.
  2. Mar 5, 2013
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Me reading, I'd assume in match A, it's a deposit bonus, in match B it's free spins, no deposit bonus
     
    1 person likes this.
  4. Mar 5, 2013
  5. ChillBill

    ChillBill Banned User - Aussiedave in disguise

    Occupation:
    semi retired
    Location:
    Australia
    I agree. It states "To claim your bonuses and spins", it also adds:

    * The maximum bonus is 100% and goes up to 200 credits.
    * Maximum amount of free spins that can be claimed is 100.

    The later indicates to me it's a sliding scale of free spins which are awarded if you deposit.
     
    1 person likes this.
  6. Mar 5, 2013
  7. xxshepxx

    xxshepxx Senior Member PABnononaccred MM

    Occupation:
    mechanic
    Location:
    United Kingdom
    No 10freespins per goal is whats quoted in the e-mail as i recieved it too.

    Nothing about depositing.

    I though maybe depositers only? but who knows. Ill not bother now ive read this.
     
    1 person likes this.
  8. Mar 5, 2013
  9. Gia - GoWild

    Gia - GoWild Official Rep for GoWild

    Occupation:
    GoWild Malta forum rep.
    Location:
    London
    GoWild Free Spins - NO DEPOSIT REQUIRED!

    Hi Everyone,

    We have decided to give the free spins to everyone who received this promo NO DEPOSIT REQUIRED! We agree that the promotion might be misinterpreted.
    So we hope you'll enjoy the spins and Good luck!

    Thanks for the feedback, it is always welcomed.
     
    4 people like this.
  10. Mar 5, 2013
  11. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    Thanks you for the quick response and resolution Gia. :)
     
  12. Mar 5, 2013
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lol, so...when's the matches? :D
     
  14. Mar 5, 2013
  15. Gia - GoWild

    Gia - GoWild Official Rep for GoWild

    Occupation:
    GoWild Malta forum rep.
    Location:
    London
    It actually finished there were 3 goals in each of the games, so if you've received the invitation for this promo via email, you can go a head and claim 30 free no deposit spins and 30% bonus should you choose to make a deposit :)
     
    1 person likes this.
  16. Mar 6, 2013
  17. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Thank you. It's nice to see when a casino recognizes a promo may be wrong, wrongly worded, or misinterpreted and make good on it :thumbsup:
     
  18. Mar 6, 2013
  19. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    Go Wild Champions League Promotion

    Yes it is good when they listen and take action.
     

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