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Roguish Go Wild bonus adding - no payout and hillarious waggering by mistake.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by BNRAB, Oct 14, 2014.

    Oct 14, 2014
  1. BNRAB

    BNRAB Dormant account PABnonaccred

    Occupation:
    manager assistant
    Location:
    Warsaw
    Hello,

    I'm not a high roller but i play online casinos few years now and never had issues as depositor.
    I have an issue with Go wild casino and my forum admin told me i could seek for help in here.
    I made a deposit last days and received information i have 100FS on Loose Cannon slot.
    LC gave me information that i need to wagger my bonus 50x (did it and had cash in balance) and then i need to wagger my FS win (170ish euro) x 35, and my balance is only a help here.
    Well i didnt manage to wagger 6000 euros.
    After that i made my account 0,00 on 9 line slot.
    15FS no deposit bonus popped out and i won another 10E (waggering x35) <- theese were not a bonus for my welcome bonus, but just depositor's bonus without deposit.

    All in all i made waggering for these spins and LC told me that i have 5000 euros more to wagger...
    They told me that my account wasn't 0,00 while starting free spins and bonus waggerin cumulated.
    I gave em screen from their own soft:

    You must register/login in order to see the link.

    That my account was empty before playing free spins.
    They didn't want to hear me and still giving me advice to complete hillarious waggering.
    I tried, and made like 3000 waggering but my account funds melted to 100E (max withdraw from these 15FS).

    After small chat with my admin I came here to seek if there is a way to explain them they are wrong and make withdrawal.

    I would be pleased if You give me any advice, because what they are doing is pretty ridiculous and i wanted to play more in this casino (great promos) but now i don't really know if it's a scam or what to do with em.
     
  2. Oct 14, 2014
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    First please send the casino representative a Private Message about your problem by following this link: http://www.casinomeister.com/forums/private.php?do=newpm&u=22429

    After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    Good luck!
    KK
     
  4. Oct 14, 2014
  5. BNRAB

    BNRAB Dormant account PABnonaccred

    Occupation:
    manager assistant
    Location:
    Warsaw
    thank You for fast reply.
    Will do all the things mentioned, appreciated.
     
  6. Oct 15, 2014
  7. Gia - GoWild

    Gia - GoWild Official Rep for GoWild

    Occupation:
    GoWild Malta forum rep.
    Location:
    London
    Hello BNRAB,

    I'm Gia, the GoWild Casino representative at Casinomeister. Please send me a private message with your account information and I will be more than happy to assist you in resolving this matter quickly.
     
  8. Oct 15, 2014
  9. BNRAB

    BNRAB Dormant account PABnonaccred

    Occupation:
    manager assistant
    Location:
    Warsaw
    Thank you for fast help.
    Just letting you know i made successfull withdrawal today, it was fast and easy. No more waggering or something.
    It seems that Go Wild's system is bugging sometimes.
    I think I will have my money on account in few days, so thanks.
     

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