Hello,
I am a new member of this forum and this is my first post, I am from Argentina and I apologize if my english is not good.
Recently I played at Gnuf.com because I read about it and looked to be a legit site, some sites recommended that site as a good casino to play, I signed up, deposited and got a bonus with the first deposit. Then I won a prize and made my bet requirements, I attempted to withdraw and verify my account, and then they send me an email (in spanish, so I don't post it here) telling me that my account had been reviewed and I was breaking their terms and conditions referred to this point:
"Your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets using Your entire or the majority of Your account balance, where the majority of that balance is made up of bonus balance. The Casino reserves the right to decide in its sole discretion which activities constitute “irregular play” or “bonus abuse” for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus play-through requirements."
So they removed all my winnings and just refunded my initial deposit in my account telling me that I could continue playing following the rules.
As I understand I didn't break any of the rules that say there, I tried to read and understand that many times and I didn't do any of those things. So I replied them telling them that, and asking what was going on, asking what did I do to break the terms and conditions, telling them that as I understood I played correctly and asking specifically for some of the things that those terms say, or at least to tell me what exactly did I break. Their answer was that I didn't break any point particularly, that I just broke that "in general" and that I could continue playing following the rules with my initial deposit without bonus and winnings. I tried to reply them again a couple of times asking what I did to break that, but the answer was the same, telling me to read the terms and if I don't agree with that I could complain to some link that they gave to me.
After that I saw that here in casinomeister I could talk to a member of gnuf.com and I told him my issue, first he answered me asking for account details and then he stopped answering my messages since now, and I tried to contact him some times sending personal messages here in casino meister.
So in conclusion I think that basically they don't want to pay me and use some kind of unspecific terms and conditions to void the accounts of some of their customers like me, then they don't explain anything because there is nothing to explain, I didn't break any rule and they should know so they don't answer anymore. I have all the emails sent from gnuf.com and if someone ask me I can post them, but they're all in spanish so I didn't post here.
I hope this post help other people to know what is going on on gnuf.com and one more time I apologize about my bad engilsh, thanks.
I am a new member of this forum and this is my first post, I am from Argentina and I apologize if my english is not good.
Recently I played at Gnuf.com because I read about it and looked to be a legit site, some sites recommended that site as a good casino to play, I signed up, deposited and got a bonus with the first deposit. Then I won a prize and made my bet requirements, I attempted to withdraw and verify my account, and then they send me an email (in spanish, so I don't post it here) telling me that my account had been reviewed and I was breaking their terms and conditions referred to this point:
"Your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets using Your entire or the majority of Your account balance, where the majority of that balance is made up of bonus balance. The Casino reserves the right to decide in its sole discretion which activities constitute “irregular play” or “bonus abuse” for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus play-through requirements."
So they removed all my winnings and just refunded my initial deposit in my account telling me that I could continue playing following the rules.
As I understand I didn't break any of the rules that say there, I tried to read and understand that many times and I didn't do any of those things. So I replied them telling them that, and asking what was going on, asking what did I do to break the terms and conditions, telling them that as I understood I played correctly and asking specifically for some of the things that those terms say, or at least to tell me what exactly did I break. Their answer was that I didn't break any point particularly, that I just broke that "in general" and that I could continue playing following the rules with my initial deposit without bonus and winnings. I tried to reply them again a couple of times asking what I did to break that, but the answer was the same, telling me to read the terms and if I don't agree with that I could complain to some link that they gave to me.
After that I saw that here in casinomeister I could talk to a member of gnuf.com and I told him my issue, first he answered me asking for account details and then he stopped answering my messages since now, and I tried to contact him some times sending personal messages here in casino meister.
So in conclusion I think that basically they don't want to pay me and use some kind of unspecific terms and conditions to void the accounts of some of their customers like me, then they don't explain anything because there is nothing to explain, I didn't break any rule and they should know so they don't answer anymore. I have all the emails sent from gnuf.com and if someone ask me I can post them, but they're all in spanish so I didn't post here.
I hope this post help other people to know what is going on on gnuf.com and one more time I apologize about my bad engilsh, thanks.