Giving up hope i need help with Voodoo dreams casino

Tonto614

Newbie member
PABinit
Joined
Mar 3, 2021
Location
Cornwall
Hi guys basically I am giving up hope on getting a small withdrawel from a casino, it's been well over 3 months now, ID and address fully verified, then after that, all of a sudden source of wealth, I have provided bank screenshots, payslip with bank transactions, and tax return which is HMRC verified, and they have said it will not be paid, please if anyone can send me links to how I can get my money I'd me most grateful, iv been playing slots online for alot of years and this one casino has ruined it for me
 

Tonto614

Newbie member
PABinit
Joined
Mar 3, 2021
Location
Cornwall
Dont know what's going on, looking at the other thread this is becoming a big problem with this casino which needs some attention to say the least
 

Tonto614

Newbie member
PABinit
Joined
Mar 3, 2021
Location
Cornwall
Ok iv got this now, iv provided more than sufficient proof, and iv sent my tax return and everything, not good enough for them but good enough for hmrc? Iv had enough of this utter nonsense now. Absolute clowns and I would just say to everyone avoid these idiots at all costs
 

Attachments

  • Screenshot_20210308-084327_Outlook.jpg
    Screenshot_20210308-084327_Outlook.jpg
    101.2 KB · Views: 44

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Do you have audited accounts and an accountant?
As they aren't something that is required in the UK, then I would be asking will they be paying for an accountant for you.

@maxd is this something you could help with using a PAB, with it being AML related?
 

Tonto614

Newbie member
PABinit
Joined
Mar 3, 2021
Location
Cornwall
I have an accountant but because I'm just a self employed plasterer and work on my own my accounts arent like a big businesses would be, but I have sent them a copy of my tax return that was done by my accountant and sent to HMRC, it's getting rediculous colin
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@maxd is this something you could help with using a PAB, with it being AML related?

Checking ... Ok, we've had a measure of luck recently getting VoodooDreams to process PABs for us so I'd say it's worth a shot.
 
Last edited:

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I have an accountant but because I'm just a self employed plasterer and work on my own my accounts arent like a big businesses would be, but I have sent them a copy of my tax return that was done by my accountant and sent to HMRC, it's getting rediculous colin
I would suggest a PAB as max has confirmed he could maybe get somewhere with them. It will, if nothing else, be faster than any other route.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

Tonto614

Newbie member
PABinit
Joined
Mar 3, 2021
Location
Cornwall
Thanks very much guys appreciate your responses, I will definitely try that I literslly haven't gotten anywhere with them in 3 months and it's not acceptable
 

salmonhell11

Newbie member
Joined
Jan 29, 2021
Location
Sweden
Thanks very much guys appreciate your responses, I will definitely try that I literslly haven't gotten anywhere with them in 3 months and it's not acceptable
Sad to be scammed with legitimate money, never happened to me yet, and i promised myself the first time that happens its when im done with online gambling, this casino used to be good and payout decent speeds but that was years ago.
 

Tonto614

Newbie member
PABinit
Joined
Mar 3, 2021
Location
Cornwall
Yes @salmonhell11 I played there for a few years and countless deposits and withdrawals, then this happens, and happens to other people aswell, I dont trust them at all now, and like you say, it's basically left a very bitter taste that I'm now at the point where I'm probably just going to stop playing online, it will always be in the back of my head now
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Yes @salmonhell11 I played there for a few years and countless deposits and withdrawals, then this happens, and happens to other people aswell, I dont trust them at all now, and like you say, it's basically left a very bitter taste that I'm now at the point where I'm probably just going to stop playing online, it will always be in the back of my head now

Was there something about "read and respect the Player Arbitration Policies and Procedures" that was unclear?

I shouldn't have to tell you this because it's in the Policies and Procedures but posting about your case on the forums while your PAB is in progress will kill your PAB.

Do you understand? Yes or no.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Do you understand? Yes or no.
@Tonto614 , Since there is no reply from you I'll assume you're taking your time to think about it. PAB is on hold until I hear from you here or feel free to PM me.
My mistake, I see you've replied in the Ticket. All good, PAB in progress. :thumbsup:
 
Top