Genuine mistake on Multilotto.

jaywas

Newbie member
Joined
Dec 2, 2018
Location
west midlands
So i was bored this evening and fancied a bit of book of dead, i remember i had an email from multilotto with either a lotto dep match or a casino dep match.
So i thought id try £10 casino dep and low bets on book of dead.
So i click on deposit and didnt realise it defaults at £50 , so ive deposited £50 which is too much for me tbh, and i also realise the £50 is in the lotto balance and not the casino balance.

So i try to withdraw and its showing just 18p available which is in the casino balance.

I have sent them an email explaining the mistake and have asked if the £50 can be returned back to the card i used to deposit with.

Realistically what are my chances?, like i said £50 is a lot of money for me.
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
So i was bored this evening and fancied a bit of book of dead, i remember i had an email from multilotto with either a lotto dep match or a casino dep match.
So i thought id try £10 casino dep and low bets on book of dead.
So i click on deposit and didnt realise it defaults at £50 , so ive deposited £50 which is too much for me tbh, and i also realise the £50 is in the lotto balance and not the casino balance.

So i try to withdraw and its showing just 18p available which is in the casino balance.

I have sent them an email explaining the mistake and have asked if the £50 can be returned back to the card i used to deposit with.

Realistically what are my chances?, like i said £50 is a lot of money for me.
Yeah I have been close to falling foul of this a couple of times. Once did a deposit thinking I had already done the £10 bit only to discover I had deposited an amount equal to my security number. Thankfully there wasn’t enough money in my account to deposit that amount. It may depend on your usual deposit amount if you play there regularly and always have £10 or £20 deposit history they may see a genuine mistake. Although I think most casinos state you have to wager it once before you can withdraw. If they are a genuine casino you would like to think they would do the honourable thing. I have to say I have never heard of them tbh.
 
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