Official Genesis Global to Leave UK Market by 30/12/2022

[dunover]

Yes, after the collapse of their affiliate programme and resignation of their CEO, it's bye-bye to these 14 casinos:

Genesis currently operates:

Casinoplanet.com, Casoola.com, Kassu.com, Casinocruise.com, Casinogods.com, Casinojoy.com, Casinolab.com, Casinomasters.com, Genesiscasino.com, Pelaa.com, Sloty.com, Spela.com, Spinit.com and Vegashero.com in Britain.

Funds to be taken out by end of month, no play there for UK customers as from 7 Dec.

 

[justdoit]

I am sure they not the last one to go

 

[gonzo fonso]

was my favourite casino brand for years,they always respected me and never an issue with them

 

[hhhelllo]

Respected you?
Really?
I always thought they were professional payment stallers. 6 weeks of suffering for anything over 5k
I remember opening an account at Vegas hero, nice mobile casino,. No lag ,
asked for verification right after deposit, support told me that it wasn't possible as per my security hahahahaha
Insta closed my account
Prefer living on the edge of danger...

 

[MaltesePlayer]

Worse than just leaving the UK market -

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They're also stiffing their employees.

 

[dunover]

Worse than just leaving the UK market -

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They're also stiffing their employees.

Shame, big shame. I feel for them. As an affiliate, I've only lost a few hundred euros since they last paid end October, these employees will each lose 4-figure sums sadly, I hope they at least get some of it. In the UK, statutory redundancy pay and notice is paid or made up to full amount by the government (eventually, when the administrator works out the shortfall) but I guess in Malta they get nothing. I know other affs owed many thousands, but at least they've still got their jobs. What shit news before Christmas.

 

[SuperTed88]

They are not replying to emails I have sent them regarding a small withdrawal I am owed by them. Since 1st January, 2023 no replies at all, even an automated system reply, despite them saying if we emailed support after 31st December they would sort out any outstanding withdrawals. Anyone else had this? The amount isn't really worth spending time chasing or an MCOL small claims claim. Leaves a nasty taste in the mouth....

Aha, just read through above, insolvency coming so definitely won't be wasting any more time chasing.

 

[dunover]

They are not replying to emails I have sent them regarding a small withdrawal I am owed by them. Since 1st January, 2023 no replies at all, even an automated system reply, despite them saying if we emailed support after 31st December they would sort out any outstanding withdrawals. Anyone else had this? The amount isn't really worth spending time chasing or an MCOL small claims claim. Leaves a nasty taste in the mouth....

Aha, just read through above, insolvency coming so definitely won't be wasting any more time chasing.

According to the UKGC in the UK customer funds should hbe 'ringfenced' so you should get it.

 

[SuperTed88]

OK, thanks dunover, hadn't thought of that. This is the first time I've had a uk casino go t^&s up on me so didn't know that.

 

[Jono777]

was my favourite casino brand for years,they always respected me and never an issue with them

Back in the day (pre more aware and clued up days) I had to chase each and every withdrawal from this group. Talking small amounts, £100 max, mostly £40-£50 and they hold on to it for days!

Eventually learnt

 

[dunover]

OK, thanks dunover, hadn't thought of that. This is the first time I've had a uk casino go t^&s up on me so didn't know that.

Don't worry, they owe me 150 quid in affiliate commission which I've had to write off as the bankruptcy in Malta has declared near to zero assets/funds.

Coulda had the heating on for a couple of days with that.

 

[gonzo fonso]

i miss them,only place you would still get 100% match bonus

 

[SuperTed88]

Anyone know how one goes about putting in a claim for "ring fenced" funds? I've emailed UKGC (online web form) but they say up to 20 days for reply.

 

[dunover]

Anyone know how one goes about putting in a claim for "ring fenced" funds? I've emailed UKGC (online web form) but they say up to 20 days for reply.

In practice they will be quicker than that to reply - the problem is, Genesis don't have any staff now to process the money so I'm not sure what happens in this scenario.

Also, from my reading of things, 'ringfencing' means about as much as the CEO keeping the money under his mattress regarding player funds safety, but I hope I'm wrong.

 

[SuperTed88]

Yeh that's how I feel. I've written it off in my mind so be a nice bonus if it got paid.