genesis global steals money, stay away

asm

Experienced Member
PABinit
Joined
Mar 9, 2015
Location
Finland
No, seriously. Not a round was played.



Deposited on 1st of april through trustly in a genesis global casino, autoexclusion was implemented. My fault, sure. Not that I would recall this thing.

Of course, I immediately ask them to return my deposit through email, april first. They claim I made no deposit. I did. Obviously it was deducted from my bank account. I contacted trustly just to make sure. Yes, they did register the payment, and they have the same reference number. I have posted this information to the genesis global casino I deposited in which is casinodome, they refuse to return the money they stole from me.

Now a 100 euros isn't anything that will make me go bankrupt, but this is some of the lowest shit I've ever seen. Probably not getting my money back as you can't really argue with common thieves, but hopefully you people can avoid them altogether.
 

asm

Experienced Member
PABinit
Joined
Mar 9, 2015
Location
Finland
Personally I'd avoid spending time and money on thieves even if they did not steal from me but I guess that's your choice
 

gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
actually genesis global casinos are one of the very few places that still offer a deposit match to uk players,its different horses for different courses
 

asm

Experienced Member
PABinit
Joined
Mar 9, 2015
Location
Finland
I might repeat myself, but I'll say it again:
I have asked for them to return the deposit, they denied there being one. I contact trustly, they verify I have sent money to them. The reference number matches.

This is nothing short of theft. I understand if there was an issue with providing a proof of payment, there might be hitches. I don't understand what more they want me to prove.
 

darl1992

Newbie member
Joined
May 31, 2021
I might repeat myself, but I'll say it again:
I have asked for them to return the deposit, they denied there being one. I contact trustly, they verify I have sent money to them. The reference number matches.

This is nothing short of theft. I understand if there was an issue with providing a proof of payment, there might be hitches. I don't understand what more they want me to prove.
Hey I have gone through quite a few threads about Genesis Global, as I too am pretty sure I’m getting played by this group. Did you end up getting your refund?
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
They have been stalling the world since many years. One of the worst scum bags casino group ever. Forget your 100 euros. They use the same tactic over and over. If you ever manage a 3 month torture with them and sucessfully cashout 5k for exemple, you will get the insta ban around their whole group. Fck them
 

darl1992

Newbie member
Joined
May 31, 2021
Thanks for the input, I’ll definitely cross all Genesis brands off the list to play at. I haven’t come across any positive posts.
 

darl1992

Newbie member
Joined
May 31, 2021
I’d like to believe it’s a case my case basis but from hundreds of reviews my confidence in them is weary, 90% all which state excessively long withdraw periods, documents sit for weeks then get rejected, zero customer support replies etc. I figured after they got their license pulled back in July 2020, they’d be striving for better service to their players. I’m no expert by any means but can MGA and UKCG really allow month long and longer withdraw times for their players? Surely that’s unacceptable behaviour.
 

johnnymcc1966

Senior Member
Joined
Dec 12, 2017
Location
United Kingdom
I’d like to believe it’s a case my case basis but from hundreds of reviews my confidence in them is weary, 90% all which state excessively long withdraw periods, documents sit for weeks then get rejected, zero customer support replies etc. I figured after they got their license pulled back in July 2020, they’d be striving for better service to their players. I’m no expert by any means but can MGA and UKCG really allow month long and longer withdraw times for their players? Surely that’s unacceptable behaviour.
I used to use Skrill and PayPal and never had to wait more than 24-36 hours maximum.
 

darl1992

Newbie member
Joined
May 31, 2021
That’s a good time frame, can I ask when you had your account with them? Pre or post their license suspension?
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
I’d like to believe it’s a case my case basis but from hundreds of reviews my confidence in them is weary, 90% all which state excessively long withdraw periods, documents sit for weeks then get rejected, zero customer support replies etc. I figured after they got their license pulled back in July 2020, they’d be striving for better service to their players. I’m no expert by any means but can MGA and UKCG really allow month long and longer withdraw times for their players? Surely that’s unacceptable behaviour.
They are the ones collecting liscense fees. Genesis buisness model is based on this treatment. Evasive scumbags that will stall you until it hurts their buisness enough that theyHAVE to pay. If you can’t manage that, forget it. Unless they see you as long term profits, clearly not your case. Sorry man but mga wont help...mobs gotta eat
 

johnnymcc1966

Senior Member
Joined
Dec 12, 2017
Location
United Kingdom
That’s a good time frame, can I ask when you had your account with them? Pre or post their license suspension?
Both. I got a load of offers once they were given their licences back and made a hefty withdrawal from them. Then soon after they asked for banks statements,which I am not giving to any casino,so I stopped playing with any of their casinos under the Genesis banner. It was a shame but its for the best,in my view.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I play occasionally at Vegas Hero, Cruise and a couple of others. Not my favourite group, they are quite slow paying and they chalk off a small percentage of your cashout but I always got paid. A dinosaur that might soon go extinct as it is non-competitive.
 
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