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generic questions about PMing a rep

Discussion in 'Online Casinos' started by koalatee, Sep 4, 2009.

    Sep 4, 2009
  1. koalatee

    koalatee Dormant account

    Occupation:
    Builder
    Location:
    Somerset UK
    Hi. Yesterday I sent a PM to a casino rep. When I checked my inbox this morning there was no response and it was then that I noticed that my "sent" list was empty. There is no doubt in my mind that I sent the PM - took me about 1/2 hr to compose it, then I clicked on send and was taken to a different page to the one I was composing my message on.

    So my first question is - am I being stupid and looking in the wrong place? (User CP; list messages; sent items)

    And my second question is what is the generally accepted amount of time to wait for a response from a rep before taking an issue further? I realize these guys must be pretty busy at times, but just wanted a heads up.
     
  2. Sep 4, 2009
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Hey Koala, when you are sending your PM, make sure that you have the option checked that says "Save a copy of this PM in your Sent Items folder". It's down at the bottom of the PM itself...there are about four different options there, including request a read receipt (which will also tell you if your PM has been picked up/viewed by the relevant party). That may be why you don't see a copy of it in your Sent Items. Just a thought.

    Also, check to see when the last time the rep was on the forum ie. Last Activity. If they haven't been around in a while, you can always get Max to give them a heads up that they have an issue here to deal with. Hope that helps.
     
    5 people like this.
  4. Sep 4, 2009
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Like Pina says, check the 'Last Activity' listing. If they're currently active (have been around recently) then a few days is a reasonable response time. Most of them will respond a lot faster than that.

    If they haven't been around recently it's still a good idea to PM them. Some of them have set their accounts up so that they receive notifications that a PM is waiting for them.

    If the PM thing isn't getting you the response you want then you have a few choices:

    - post a "Hey Casino XYZ" thing on the boards. That usually works well if they're reading the boards.

    - if your want to escalate the issue to a formal complaint have a look at the Pitch-A-Bitch FAQ.

    - or, like Pina said, you could PM me at [profile]maxd[/profile] or the boss, Bryan, at [profile]Casinomeister[/profile] and let us know you're trying to reach the rep and they're not answering.

    Somewhere in there ought to be a solution that suits your needs.

    Regards,
    Max Drayman
    Casinomeister.com, Player Grievance Manager
     
  6. Sep 4, 2009
  7. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    That's very helpful information, you should pin it somewhere so that people can find it easily after this thread gets knocked down a few pages.
     
  8. Sep 5, 2009
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Good suggestion, maybe we'll bump the whole thread over to Blasts From the Past when we're done here.
     
  10. Sep 5, 2009
  11. koalatee

    koalatee Dormant account

    Occupation:
    Builder
    Location:
    Somerset UK
    Thanks for the responses guys. I didn't check either save a copy or request a read reciept, so that explains why there's nothing in my sent items. Last activity was a month or so ago, so I'll give it a two or three more days and see what happens.

    Again, thanks for your help. The more I come to this site the more impressed I become with the community.:thumbsup:
     

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