koalatee
Dormant account
- Joined
- Sep 1, 2009
- Location
- Somerset UK
Hi. Yesterday I sent a PM to a casino rep. When I checked my inbox this morning there was no response and it was then that I noticed that my "sent" list was empty. There is no doubt in my mind that I sent the PM - took me about 1/2 hr to compose it, then I clicked on send and was taken to a different page to the one I was composing my message on.
So my first question is - am I being stupid and looking in the wrong place? (User CP; list messages; sent items)
And my second question is what is the generally accepted amount of time to wait for a response from a rep before taking an issue further? I realize these guys must be pretty busy at times, but just wanted a heads up.
So my first question is - am I being stupid and looking in the wrong place? (User CP; list messages; sent items)
And my second question is what is the generally accepted amount of time to wait for a response from a rep before taking an issue further? I realize these guys must be pretty busy at times, but just wanted a heads up.