Geisha Lounge locks USA accounts, takes balance

[The Dude]

That great and all but we have two very different problems. You have a delayed payment. I have a locked USA account with no warning, no chance to finish the wagering amount and confiscated winnings. I have not heard anything from CM or the rep. about this. Again I'll ask, how can these actions be tolerated from an "accredited" casino? What is the point of playing at an "accredited" casino if they are permitted to take your winnings because they decide they do not want to service your market anymore? I thought they were supposed to be safer.

I've already pointed this thread out to the Casino Rep. He should be on this - I'll contact him again.

 

[Wagerjunction]

issues

Tony - belgamo

i have aked the Casino for an explanation re your situation and was advised as to the following by the accounts department :

Hi Greg,

This player was one of the last batch of players that was paid via wire from our gaming merchant account.

As wire details were sent and updated in system, prior to change of US legislation.

I have checked our bank and this wire has gone off our Bank Account .

Wire was processed on the 26/01/2007

Went off bank on the 31/01/2007.

I have called the bank there has been no returns. Our consultant at the bank says, that if there should be a problem, and it returns, it will depend on player bank, as it has left our bank and they have not received any rejections as yet.

Please ask player to check his bank account. Funds should have reached him by now.


Dresden i will get back to you in due course re your issue .

 

[Wagerjunction]

Dresden

Dresden , I am not to sure who told you that we would be removing balances but I have confirmed with the Casino that you will be getting paid your entire balance . They have apparently received documentation from you less than 48 hours ago and will be releasing the funds to you in due course.

I realise that the timing of the move to stop all play from the USA was not great - to be fair it is never a great time to ban a market that we have been in since the start of online gaming. It has caused massive headaches to all concerned with players worrying about whether they are going to get paid and Casinos bombarded with mail ,live chat and calls .

I can tell you and all the scare doomsayers that my group of Casinos will be honouring all cash ins and balances that have legitimately been won. I would not work for them otherwise and I have worked for them for a long time. They as with all companies have their issues - slow CS support is one but you cannot and will not ever fault them for non-payment.

If that did become an issue with this group - i would be forced to seek alternative employment, as I could not have that on my conscience.

We are having a torrid time on the CS front so please - if you are not getting any joy - come to me and I will be more than happy to look at the situation for you. I know you should not have to but that is the reality we are facing at the present time.

I am very sure that the CS situation will be under control in a few days

Best Regards
Greg

 

[mikepipe]

but - when will it be better at the cs front?

i have one account already closed, because i couldnt bear those incompetent and sometimes - sorry - stupid comments.
It was a pity, but---.

 

[vinylweatherman]

Reply

but - when will it be better at the cs front?

i have one account already closed, because i couldnt bear those incompetent and sometimes - sorry - stupid comments.
It was a pity, but---.

My minor problem was sorted out Thursday, and the rep mentioned an estimate of three weeks of overstretched CS - this is an ESTIMATE mind, and perhaps an allowance should be made for this as a minimum.
The fact that the CS who claimed that winnings were to be voided have been overruled certainly raises this group above others who seem to think it OK to void bonuses or winnings on accounts that were unable to complete required T & C before accounts were shut down.
US players should remember the casinos that did NOT screw them over the pullout, as well as those that did, for there may come a time when the US market opens up again, or some players will move to a country where play is allowed.
One example are the rich Arabs from Saudi - they come to London, and other European playgrounds, to drink and gamble, because it is illegal at home.
Even in Saudi itself, there are places where the authorities turn a blind eye to alcohol, as the foreign workers there are deemed essential by the Saudi state.

 

[winbig]

It really surprises me that they didn't at least brief their CS reps to what is going on. I'm sure the rep in question only looked at their (automated) system that showed that their account was closed, and that the player hasn't finished their WR; therefore telling the rep that all winnings are void.

Even so, there's no reason that they should have said that their deposit wouldn't be returned...

Talk about miscommunication....

 

[dresden]

Thanks for attending to this issue GrandAcesGeisha. Thanks to CM for bringing it to the rep.'s attention.

They have apparently received documentation from you less than 48 hours ago and will be releasing the funds to you in due course.
Best Regards
Greg

That is not true. I had been playing at Geisha Lounge for a bit and have received a cashout previously. My cashout would never had been processed had all my documents not been in.

Dresden , I am not to sure who told you that we would be removing balances but I have confirmed with the Casino that you will be getting paid your entire balance .

I would like to you clarify and confirm this statement please. Are you saying that I will be receiving my entire balance of $1075 even though I was not able to finish the wagering amount? And this will be paid how? Check? When can I expect it?

How can you look into my casino account when you don't know my username or real name? I would hate to think you a blowing smoke up my .....

 

[belgamo]

Recieved email and PM issue seems to resolved , everythings sounds good for me on my end, will wait and see if payment arrives and post back. I just think with confrences in London and all the other stuff happening (US pullout) ,they are just temporarily under siege.

Payment was recieved ,have never had a problem with this group. I hope they come back to the USA.

 

[vinylweatherman]

Reps

Some of the reps are bright enough to figure out what our login names are at the casino. With RTG you get to choose your own. Also, they may have helped in the past, and kept notes. I know of one rep who figured out what my account name was even though I didn't spell it out.

Dresden, I am sure you will get paid, as the rep has publically said so on the board. It may be that he was told that your documantation had been received 48 hours ago, but this may have been a CS error.
Naturally, till you have the payment, you will not be 100% convinced, so you need to agree a form that you are pretty sure you can bank.

 

[dresden]

Yes you are right vinylweatherman, the rep. did help me with an issue in the past at a different Wager Junction casino so that could be it.


Regarding the payment, I just wanted to make sure the rep. and I were talking about my particular situation. I was never claiming Wager Junction was not going to pay the balances of USA players. My case, as you know, was that I had unfinished wagering reqs. and was told all of my winnings were to be taken back. I want confirmation that even though the rep. knows I had unfinished wagering reqs. that I will be paid my full balance.


By the way vinylweatherman, I would agree to your idea that my deposit+winnings should be paid and a pro-rated amount of qualified-for bonus should be paid. I am not asking for more.

 

[Wagerjunction]

Smoke and Asses

Dreseden its all happening at the moment , i think i Pmed you but you will get the full balance .

BTW - i never look at mens asses or blow smoke at mens asses -

 

[dresden]

Didn't mean to imply anything...


I will post an update here once I receive the check.

 

[dresden]

Check received today. CM, please change title to "resolved." Thanks for your thoughts on this everyone.