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Geisha Lounge locks USA accounts, takes balance

Discussion in 'Casino Complaints - Bonus Issues' started by dresden, Jan 23, 2007.

    Jan 23, 2007
  1. dresden

    dresden Dormant account

    Occupation:
    firewatcher
    Location:
    Spain?
    I have been playing at Geisha Lounge for a few months. Everything was fine. I found out their entire group had left the USA market. They left either yesterday or today.

    I had a balance of $1075 from a 50% coupon on which I deposited $200. My account was locked. I called. The problem is they are voiding my entire balance over the intitial deposit amount of $200. This is because I have not yet finished the wagering requirements. I had no chance to finish them. The casino gave absolutely no advanced warning.

    This is a very poor show on their part. They are making money on this decision. Here's why: I like to make large bets and if I hit a nice win I stop and then make smaller bets. Because of this, I tend to lose entire deposits often. The balance in question was my second deposit on one of their promotional campaigns where one can receive the same offer several times. I lost my entire first deposit. So, I took a big risk and lost. Then, on the second, I took a big risk and won. They, because of this decision, have taken no risk and are winning. They get to keep my first deposit but don't have to pay out on the second. I'm sure others are being takenin the same way. Who knows how much the casino is profiting form this decision.


    How can this be acceptable action from a CM accredited group? I don't think it can be.
     
    Last edited: Jan 23, 2007
  2. Jan 23, 2007
  3. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    Locking accounts and taking the balance without prior warning and giving you the chance to play is unacceptable.
     
    Last edited: Jan 23, 2007
  4. Jan 23, 2007
  5. dc9999

    dc9999 Experienced Member

    Occupation:
    Analyst
    Location:
    the Wild West
    The RTG licensee "shenaningans" appear to be continuing unabated - now at even their once reputable sites.

    AND...since Montana Disputes is now defunct, and Hastings BV still a mere shell, it looks as though players are at the mercy of the individual casinos.

    What a shame...again, it's time for folks to STOP patronizing any RTG sites until they clean up their act!

    I know many of you like their entertaining slot machines, and superb graphics, but geez,,,,if stunts like this are being pulled with greater frequency ,,what's next?

    And don't be comforted if you're not a US citizen, thinking that only Americans are impacted...TOTAL BS...

    If RTG profits continue to dwindle due to the loss of US gaming revenue, don't you think you're potentially at risk to NOT get paid if you have a big hit? I sure do.....and I don't care what RTG site you patronize.

    Time to hold ALL licensees accountable, and of course RTG themselves...
     
    1 person likes this.
  6. Jan 23, 2007
  7. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    I stopped playing that group a few months ago when they put the No-USA sign on their website.

    But if they were allowing you to deposit, claim bonuses, and play then there is no excuse. It's not like internet gambling was outlawed yesterday. It's just another rogue RTG group in my opinion.
     
  8. Jan 23, 2007
  9. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Most coupon bonuses have a time limit for wagering at RTG's and MG casinos. I saw it in the T&C's somewhere. I saw some with 48 hour limits, some with up to 7 days that you must meet the wagering requirements and If not met in this amount of time, any winning funds are forfieted I believe. It's in the "fine" print somewhere. You might want to check the T&C's on this for that particular coupon.
     
  10. Jan 23, 2007
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Wager Junction

    As Geisha lounge is Wager Junction, you can PAB to Casinomeister, and he can take a look after ICE.
    If this is happening at accredited RTG casinos, then this is looking bad for the player, as we have to trust the casinos based on their past behaviour.

    At the very least, they should have contacted affected players beforehand, and disabled all coupon codes on their accounts so they could not enter into any more promotional commitments. Failing this, they should at least credit the winnings element unless published terms were breached.

    Casinos are still saying they want US players to fight this (the ones that have not pulled out yet), but it seems that when they finally decide they have to pull out they seem to think it OK to screw the players caught up in it.

    This is something that needs to be sorted out NOW with the remaining casinos that accept US players. They must give a cast iron guarantee that if they havr to pull out of the US market, they will pay those players their entire balance rather than screw them in order to make the last few drops of profit.

    This is the same stunt that Cryptologic pulled last year, locking accounts without notice and confiscating winnings and bonuses from accounts that still had a promotion attached.

    Casinos should now be prepared for US players to deposit, wager, and withdraw in a single day from any promotion offered, it will not indicate "bonus abuse", but fear of getting screwed if the casino management change their minds about the US market overnight.

    Don't bank on a quick resolution though, as everyone is at ICE, although some reps may have a laptop and be able to look in occasionally.
     
    1 person likes this.
  12. Jan 24, 2007
  13. dresden

    dresden Dormant account

    Occupation:
    firewatcher
    Location:
    Spain?
    Yes, you are right. In the terms for this offer it says "*Wagering requirements must completed within 14 days after coupon code redemption." I redeemed on 1/17 and was locked on 1/23. That's only 6 days, well within the time allotted.
     
  14. Jan 24, 2007
  15. dresden

    dresden Dormant account

    Occupation:
    firewatcher
    Location:
    Spain?
    Or ever.



    I was not even aware they claimed to have prohibited USA players.
    In fact, on 1/19 I recevied this email:

    On September 30, 2006, the United States Congress passed the Unlawful
    Internet Gambling Enforcement Act of 2006. This Bill was signed by
    President Bush on the 13th of October 2006. As a result, Neteller has
    informed us that they will no longer be accepting Neteller & Neteller
    InstaCash transfers to any online gaming merchants. NOTE: This new policy will
    NOT affect Neteller & Neteller InstaCash depositors outside the United States

    We recommend that you use Credit Cards (Mastercard &/or Visa),
    Click2Pay, Echeck & Money Transfers in order to facilitate further deposits
    into your gaming account. For more information about these casino deposit
    methods, please visit our Banking Page or feel free to contact us and
    we will gladly send more information on to you.

    We apologise for any inconvenience caused regarding this matter.

    Good luck and best regards,
    Geisha Lounge



    This is explaining to USA players how to deposit in the wake of the Neteller pullout. Hardly the act of a casino prohibiting players from the USA.
     
  16. Jan 25, 2007
  17. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    dresden, can you explain more?

    amount of first deposit: also $200? lost you say
    amount of second deposit: $200.
    You said they void entire balance over $200, so that means you still get to keep the $200? Are they refunding that to you via your preferred payment method?
     
  18. Jan 25, 2007
  19. belgamo

    belgamo RIP Tony :(

    Occupation:
    gambler
    Location:
    usa
    As I have not recieved a peply to several emails and have attemped to call numerous times and have listened the recordimg while waiting for over a half hour each time. Have not been able to get into my account and anm wondering on what is going to happen to my withdrawel?

    Thursday, January 18, 2007 11:30 am
    Dear tony,
    Username : belgamo

    This letter is to inform you that we've received your wire transfer withdrawal request of $1,000.00

    There may be a charge for the wire transfer. Please view our banking page for more information regarding fees. You must register/login in order to see the link.

    Please note that if your cashin exceeds a certain amount you will be required to complete the Fax back form (You must register/login in order to see the link., and fax it through to us on our Toll free fax line, along with the other information required, mentioned on the form prior to your cashin being processed.

    Also note that these details will only be requested once and and any future cashins will be processed immediately.

    If you feel like playing some more you can reverse your withdrawal through our banking interface and put money back in your account again.

    If we can be of any further assistance please do not hesitate to contact us.

    Best Regards
    Geisha Lounge Team

    Geisha Lounge Casino - For those who expect more!


    What is going on? Will I see these funds? Thanks Tony
     
  20. Jan 25, 2007
  21. dresden

    dresden Dormant account

    Occupation:
    firewatcher
    Location:
    Spain?
    Yes, that is all correct. I was told the original $200 only would be returned. I was also told it would be sent via check which could take up to 20 days. I originally deposited via Neteller. They have confiscated $875.
     
  22. Jan 29, 2007
  23. dresden

    dresden Dormant account

    Occupation:
    firewatcher
    Location:
    Spain?
    Casinomeister, do you have a stance on this issue? Do you think the casino took the proper action?


    Wager Junction rep., do you have any comments on why resolving the situation in this way was deemed appropriate?
     
  24. Jan 29, 2007
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Wager Junction

    I don't know what the hell is up with these guys, but I had a problem on Saturday which should be a very straight forward CS matter.

    1) Phoned, impossible to get through.
    2) Live Chat - never connects
    3) E-mailed on Saturday - got autoresponder - but now Monday PM and no reply.

    4) PM to rep - not seemingly back after ICE, but maybe tomorrow, point is, this is an issue that should NOT require the rep in the first place, just CS to answer the damn phone or reply to E-mails. How long IS it going to take to get rid of the "teething problems" with the new Talisma kit installed last year:mad:
     
  26. Jan 29, 2007
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I just noticed this thread now, and I'll be on this first thing in the morning. I saw the rep in London a few days ago, and I don't think he was aware of this thread either.
     
  28. Jan 30, 2007
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I should be fuming

    Just now, I got a reply from KS regarding my E-mail on Saturday.

    Problem solved? Not a chance:mad:

    They are unable to trace my account, and ask me to send them my login and registered E-mail.

    I should be fuming because........ In my original E-mail I included my account login, and it was sent from my registered E-mail (although I didn't spell that out). I also forwarded the original error mail from the casino software, which gave the error code for my problem, and, drum roll please, MY LOGIN AGAIN:mad:

    Well, I am fuming now, but not due to this issue, but because in replying to the E-mail and posting here, I HAVE MISSED STARGATE SG-1
    :mad: :mad: :mad: :mad: :mad: :mad: :mad:
     
  30. Jan 30, 2007
  31. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    I'm sure if you look hard enough you'll find a copy floating around the net, somewhere :D
     
  32. Jan 30, 2007
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Not so easy now. I used to use WinMX, which had them all, but this died, and I have yet to find a replacement that does not end up being a scam.
    It's repeated again though, so not too bad, unless I miss that too!
     
  34. Jan 30, 2007
  35. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Read your PM VWM...don't want to derail the thread ;)
     
  36. Jan 31, 2007
  37. dresden

    dresden Dormant account

    Occupation:
    firewatcher
    Location:
    Spain?

    Any news or thoughts Meister?
     
  38. Feb 1, 2007
  39. belgamo

    belgamo RIP Tony :(

    Occupation:
    gambler
    Location:
    usa
    Still waiting for my withdrawel , from the 18th. This is not my first withdrawel with them. Had no problems in the past, but getting worried now.
     

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