Wagerjunction
Dormant account
- Joined
- Jul 2, 2004
- Location
- London
Some Answers
Hello Guys
Im bright eyed and bushy tailed this morning and i have some answers for you re the questions that have been posed . Also a big thank you for all of your wishes re my new adventure , it is in gaming and i hope Bryan lets me have a new handle - The CM site is a cool place
My questions to the Casinos were as follows :
1) When players were migrated did they migrate with their player class and all loyalty points
2) Where all of them emailed re the change
3) Will they retain the same benefits that they had on the previous Casino - cashback etc
40 what about players with multiple accounts - Does the Call Centre know how to differentiate
The answers i got back are as follows :
The only portion that worries me here is that in some cases loyalty points have not been moved . I am going to be asking the Casino to address this situation and come back to me when they have done so.
The primary motivation behind these changes is a desire to better service the playes that do play with us and in a very short period of time things have already improved.
Take care and speak to you soon guys
Regards
Greg
Hello Guys
Im bright eyed and bushy tailed this morning and i have some answers for you re the questions that have been posed . Also a big thank you for all of your wishes re my new adventure , it is in gaming and i hope Bryan lets me have a new handle - The CM site is a cool place
My questions to the Casinos were as follows :
1) When players were migrated did they migrate with their player class and all loyalty points
2) Where all of them emailed re the change
3) Will they retain the same benefits that they had on the previous Casino - cashback etc
40 what about players with multiple accounts - Does the Call Centre know how to differentiate
The answers i got back are as follows :
Code:
1) Yes, all players who had their accounts migrated to the KS$ DB, would've had their withdrawable balance, loyalty points and player class migrated over to the new account. Players who already had accounts on KS$ (if they'd made a deposit in the past) would not have had their accounts migrated in most cases (so as to avoid issues with duplicates) BUT their player class on the KS$ account would've been updated to match the account of whichever other casino they were playing on, if the player class in such an account was higher than the one on KS. In such cases, comp points were not moved over but this can be done manually.
2) All REAL players who played on the casinos since 1st September 2007 were emailed in accordance with the situation affecting their account:
(a) If they had to use an account previously registered on a different casino (i.e. KS), to login to the casino (i.e. GL) going forward.
(b) If they had a migrated account where their login was changed to have a '7', '8' or '9' suffix added to the login.
(c) If they were playing on any casino that was redirected to either KS or Windows.
In all cases, it was explained that the redirect was going to happen.
3) Yes
4) For any migrated accounts, a note was added to the CS Comments section stating which DB the account was migrated from as well as the original login for the account.The only portion that worries me here is that in some cases loyalty points have not been moved . I am going to be asking the Casino to address this situation and come back to me when they have done so.
The primary motivation behind these changes is a desire to better service the playes that do play with us and in a very short period of time things have already improved.
Take care and speak to you soon guys
Regards
Greg
