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Geisha Lounge changes

Discussion in 'Online Casinos' started by puppydog07, Nov 2, 2007.

    Nov 2, 2007
  1. puppydog07

    puppydog07 Dormant account

    Occupation:
    medical
    Location:
    australia
    Hello everyone,

    Just letting everyone from geisha lounge know that the next time u log on to geisha u will be re directed to king solomons casino...geisha is no more.

    I rang the customer support line to inquire if all the benifits we had earnt at Geisha would still be honored at king solomons, those of you who are gold members and have enjoyed cashbacks on your losses, i have been informed they are no more.

    I stayed played and lost very quickly, can anyone suggest a new casino with the same software as geisha...not impressed at all.

    thanks puppydog07
     
  2. Nov 2, 2007
  3. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Never played at Geisha but if their software is the same as Solomons then it is RTG and i would suggest Club World Casino. Good casno with great payout times although it can be a little tight at times, but would be my pick of the bunch from RTG. Inetbet is also another possibility :)
     
    1 person likes this.
  4. Nov 2, 2007
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Well shouldnt grandacesgeisha be saying something about this.
     
    1 person likes this.
  6. Nov 2, 2007
  7. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    What happened? Someone won a random jackpot and sent them bankrupt? ;)

    The site doesn't seem to redirect for me?
     
  8. Nov 2, 2007
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    As AMB said - it's RTG.
    There are loads of casinos using this software - but 75% of them are rogues!

    OK are the other Geisha's, Club World, iNetBet, BoDog, and Main Street Group.


    That's an understatement!!
    I promote them & they haven't even told me about it! :eek:
     
  10. Nov 2, 2007
  11. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Has anyone PM'd Greg and asked for an explanation? Although I'm with you guys, he should have made a post on the forum informing players and affiliates alike of the closing of one casino, and the migration of accounts to KS.

    I'd be interested in hearing the reasoning behind it. I'm sure it's financial, but it was only a year or two ago they acquired Windows Casino, which they then switched over to Playtech software, a casino with a less than stellar reputation for sure. Now they have closed down one of the previously decent casinos in their stable.

    I'll send Greg a PM if no one else has?
     
  12. Nov 2, 2007
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I think a bigger issue is cancelling the benefits earned by loyal players without notice, and not even telling them in advance so that they can cash in comps etc.
    In previous cases (main street), it has simply been a matter of logging into the replacement casino with your old details. In this case, former Geisha players should be able to log into King Solomons with their Geisha username. This will leave some players in the position of having "multiple accounts" at King Solomons if they are currently members at both. Unless this change has been properly done, such players could find that this "administrative curiosity" leads to locked accounts and denied winnings should they play the "wrong" King Solomons account.
    Perhaps they are trying to distance themselves from RTG, having begun to promote their Playtech brand Windows casino "aggressively" to their existing RTG players on their database.
    They really should have told their affiliates and other promoters, as this could lead them into trouble with their website visitors, who could accuse them of having out of date offers on their site. It leaves Bryan in the position of having an accredited casino that no longer exists, and will waste his time if he has to find out for himself why Casinomeister members are having trouble with the link seeming to go to the "other" casino when they try to click through to Geisha Lounge.
     
  14. Nov 2, 2007
  15. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Closure of Geisha /Grand Aces /Hamptons /Portofino

    Hello Guys

    Just got to the PM that Lisa sent . Thanks again . I do acknowledge that i am late posting here but i was told that all players were mailed to let them know re the changes . I am posting my response to Lisa as it will explain everything . The move was a large one but a necessary one . It has nothing to do with Financials . Our partners and us are just doing a whole lot better with Windows Casino and Windows Poker at the present time than we are with the RTGs in Europe . We will not sever our link to RTG as they do remain a vital component of the company . The email will explain the rest . If you have any questions please by all means use this forum or contact us by clicking You must register/login in order to see the link.


     
    4 people like this.
  16. Nov 2, 2007
  17. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Rer Players

    I have also been advised that players and thier benefits would not have been removed . All players have had accounts created with the same class and points that they would have had on their previous account along with the same affiliate partner id on the account.
     
    2 people like this.
  18. Nov 3, 2007
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's still confusing, the accredited section still lists Geisha and Grand Aces, and contrary to an earlier post, Geisha does not redirect, but appears open for business - it even launches that begging "download me" window as soon as the site page opens.
    There is still the problem of ensuring that players are migrated properly, especially those that have accounts in both Geisha/Grand Aces, AND King Solomons. If the data is simply ported, such players end up with their balances and benefits split between up to three separate King Solomons accounts.

    Having said this, merging all into one RTG does make sense because of the Random Jackpots growing too slowly where limited play is spread over three casinos. The benefit in closing the two other Playtech casinos is less obvious for the player, but again the problem of players having had accounts at all three in the past leading them to have three accounts all at Windows.
    Since Multiple accounts leads to fraud flags being triggered, can we be assured that players whose multiple accounts are accidental due to this migration will not be troubled by "enquiries" into their honesty by low level CS and "security departments" who spot "connected accounts" in both Windows and King Solomon casinos.
     
    2 people like this.
  20. Nov 3, 2007
  21. puppydog07

    puppydog07 Dormant account

    Occupation:
    medical
    Location:
    australia
    This is not so!!

    Hi Greg,

    I have again called customer support today and again been told that once your account is changed over to king solomons , you are then under there rules you still keep the status but not the benifits as ks doesnt give cash back.

    I have at no time been advised by email that the merger is happening...not good at all..thanks Puppy
     
  22. Nov 3, 2007
  23. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Notifcation

    Puppy - many players have been advised re this change so i dont think that there is a reason why the Casino would not advise you specifically .

    I can not belive that the Casino would move players and not put them in the same class that they were in before . I have emailed the Casinos for full verification of this and for verification re Loyalty points and all other benefits .

    I will probably be responded to on Monday so will come back to you all then .

    I have personally been working on ensuring that affiliate Ids for thousands of affiliates were carried over . This mainly affected the Casinos with Local affiliate programs - i.e the Windows group and many of the affiliates were very old but nonetheless they have still been credited .

    In regards to multiple accounts - i think that the CS representatives have been advised re the accounts issue . I will ask for clarification re this as well but i can not see the Casinos penalizing or calling someones integrity into question especially if they created the accounts .

    It has been a massive project with a lot of thought given to it to ensure that all parties are left as happy as possible with our main consideration being the players themselves .

    Further news will follow on Monday
     
    2 people like this.
  24. Nov 3, 2007
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just getting to this now. It's news to me as well, but what the heck - there is always something going on.

    Thanks for the info, Greg - hope you can keep the customer support on their toes :D
     
  26. Nov 3, 2007
  27. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    Hey Groovie-meister, i think you need a new AVA :)eek:), Halloween is past, the new style are also disappeared :D
     
  28. Nov 3, 2007
  29. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Information

    I thought i would delve a little deeper into one of the reasons this was done .

    The Call Centre will now only have to log into one backend instead one for each of the Casinos . That means our players have every chance of getting a lot better treatment . Instead of battling 7 or 8 backends they now only have 2 to contend with .

    The initial Casino done was Geisha Lounge because of the size of the database.
    We have taken the player databased and migrated them so that the Casino is now a skin of either King Solomons or Windows Casino.

    We were caught on the hop a bit as RTG perfected the migration and ironed out issues during the first migration and finalized the Hamptons ,Portofino , Gold Key ,Magic Oasis , and Grand Aces dbs into a single DB in record time.

    That is the reason for the sometimes multiple accounts. These are still being treated as seperate accounts .The call centre are supposedly able to tell what skin it is on King Solomons or Windows.

    Another part of this migration was the transfering of affiliate ids to the new accounts . That has been done . The whole project finalized really late friday
    so we did not get a mailer out to affiliates . That will be sent out on Monday.

    Have a great weekend.

    Regards
    Greg
     
  30. Nov 3, 2007
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Are you insinuating that I am wearing a mask? :what:
     
  32. Nov 3, 2007
  33. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    If not, you have aged a lot since I saw you in January.
     
  34. Nov 4, 2007
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I wonder if the E-mails only went to players with a balance. I have an account at Geisha Lounge that I haven't used since they went from GoneGambling, and one from King Solomons where I won too much:p (and haven't used for quite a while). I would have had nothing in either, and didn't receive an E-mail to tell me that Geisha was no more.

    This all makes sense though, I once contacted CS, and the confusion over having 8 back ends lead to me receiving poor service until I worked out what the problem was and told the CS to try the "other" back end for King Solomons POUND casino.

    Even inactive players should be told, as if they are doing as they should they would be noting which casinos they already have accounts for so they don't take a new player bonus some time later to which they are not entitled.
     
    1 person likes this.
  36. Nov 4, 2007
  37. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    You must register/login in order to see the link.

    Did he really change so in his appearance if you saw him since last January GrandMaster ?


    If this is not a mask Bryan, you must stop to smoke :smilewink:

    smoking make your skin older :laugh:

    You must register/login in order to see the link.
     
  38. Nov 4, 2007
  39. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Thanks Vinyl - i will check up and get back to everyone tmrw morning . I just got back from a weekend Camping trip so will be advising everyone at this thread first when i get some answers tommorow.

    Guys i will also be shortly handing over this account to a new party . I am heading for new shores and new adventures ;))

    Take care and speak soon.

    Regards
    Greg
     
    1 person likes this.

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