This is something that involves everyone in this forum, both reps and members.
We all know that the new GDPR is a bit tougher than before, and I realize that all who deal with customers needs to be more careful. That's understandable, but it does cause problems.
The accreditation standards say that there needs to be a rep in here than can help dealing with players issues. That's for me have always been the best part. I don't need to post about things if I don't want to, and I don't need to go through support. I can be a very impatient person if I realize support don't know what they are talking about so I tend to avoid them
The other day I sent a question to the rep for Videoslots and he replied and told me that because of the GDPR he wouldn't be able to help us in this forum any longer, but I could get an email address.....
I asked a few others and they have had the same answer. Wow, that is a first for me who always have spoken to the reps in here. It's been great in many ways. I've got new friends in some of them, a lot of help, and most of all a lot of knowledge because it's so much easier for them to answer privately when they don't risk getting questioned.
I haven't heard about other reps doing this. I do have heard a few asking for more information like birthdays and stuff to answer questions but not that they don't help.
So if VS don't have a rep who can deal with their customers should they stay accredited then?
Are they too careful or are the rest of the casinos too sloppy and should do it the same way and stop helping us?
What do you all think? Am I overreacting?
We all know that the new GDPR is a bit tougher than before, and I realize that all who deal with customers needs to be more careful. That's understandable, but it does cause problems.
The accreditation standards say that there needs to be a rep in here than can help dealing with players issues. That's for me have always been the best part. I don't need to post about things if I don't want to, and I don't need to go through support. I can be a very impatient person if I realize support don't know what they are talking about so I tend to avoid them
The other day I sent a question to the rep for Videoslots and he replied and told me that because of the GDPR he wouldn't be able to help us in this forum any longer, but I could get an email address.....
I asked a few others and they have had the same answer. Wow, that is a first for me who always have spoken to the reps in here. It's been great in many ways. I've got new friends in some of them, a lot of help, and most of all a lot of knowledge because it's so much easier for them to answer privately when they don't risk getting questioned.
I haven't heard about other reps doing this. I do have heard a few asking for more information like birthdays and stuff to answer questions but not that they don't help.
So if VS don't have a rep who can deal with their customers should they stay accredited then?
Are they too careful or are the rest of the casinos too sloppy and should do it the same way and stop helping us?
What do you all think? Am I overreacting?