So I noticed 50 free spins on sign up at GDay casino. Thought I sign up and give it a try. Won £3.15 during these free spins at 35 x wagering requirement meaning I had to play through £110.25 worth of wagering.
Started to play Dead or Alive and managed to get up to £12.73. Checked the wagering % and it shows as 0%. Strange... so I checked whether DOA is a permitted game and it was.
I then did a live chat session (unfortunately, I didn't keep a record of this) and was told I needed to deposit first in order to play with the bonus. I checked whether I would only touch the bonus once the deposit was gone and it was confirmed that this is the case. You play with your own money first.
So that is what I did.. I deposited £20 and never went under this. At some point I got a good win - £66.67 was in my real money account, so I thought it is time to cash out.
And here is where the problem is... I couldn't because I had an active bonus. Wagering progress still shows as 0% (even after clearing cache and cookies). This chat extract explains:
I cleared the cache and it still shows as follows (the £12.73 was the balance before I deposited £20 and noticed my wagering % wasn't increasing):
As to DOA only accounting for 25%, it doesn't show anywhere in the Ts and Cs. This is a screen grab of the referred to text in the transcript:
I don't think Gday casino has a rep here on the forum.
May I please have your opinion please whether it is worthwhile me submitting a PAB. I have not touched the account at the casino since.
Many thanks.
Started to play Dead or Alive and managed to get up to £12.73. Checked the wagering % and it shows as 0%. Strange... so I checked whether DOA is a permitted game and it was.
I then did a live chat session (unfortunately, I didn't keep a record of this) and was told I needed to deposit first in order to play with the bonus. I checked whether I would only touch the bonus once the deposit was gone and it was confirmed that this is the case. You play with your own money first.
So that is what I did.. I deposited £20 and never went under this. At some point I got a good win - £66.67 was in my real money account, so I thought it is time to cash out.
And here is where the problem is... I couldn't because I had an active bonus. Wagering progress still shows as 0% (even after clearing cache and cookies). This chat extract explains:
Robyn Hello interlog1. How are you today? I'm here to assist you.
4:35 pm interlog1 I am trying to withdraw but have an active bonus. Can you cancel the bonus please so I can withdraw
4:35 pm Robyn I am afraid the bonus cannot be cancelled. You would need to complete the wagering before you can withdraw
4:36 pm interlog1 I checked earlier and was told I need to deposit first before the bonus money comes into play. I haven't touched the bonus money
4:37 pm Robyn The bonus funds are in play as soon as the wagering is initiated as the bonus is converted to cash as you play. You will always use your cash balance first when betting also.
4:38 pm interlog1 No... I won on free spins but the wagering % wasn't increasing so I checked and was told I need to deposit first. I was also told I would play with the real money first and the bonus money would only be touched after I finished the real money
4:39 pm Robyn I am afraid this is incorrect. The bonus will be in play as soon as the wagering commences. As such, you will not be able to withdraw until the wagering on the bonus is completed.
4:40 pm interlog1 This is out of order.... can I speak to a manager please
4:41 pm Robyn I am the Pitboss on shift at the moment. Please kindly note, the wagering terms do stipulate this and this is agreed to when registering your account that any bnus accepted would lock all funds in to the wagering until completed.
*bonus
4:41 pm interlog1 So why does my bonus progress show as 0% when I made at least 300 spins at 0;.09 a spin?
4:43 pm Robyn One moment please while I check your account
4:43 pm interlog1 Ok
4:45 pm Robyn Thank you for the wait. I see that the wagering is progressing. Please log out and back in to view this. I see that you have a remaining wager requirement of £110.25
4:45 pm interlog1 One moment......
4:46 pm No... it still shows as 0%
4:47 pm Robyn I would suggest clearing your browser history, cache and cookies before reloading the casino. I can definitely see that the wagering is progressing. As soon as the wagering is complete, the bonus funds will all move to your cash balance and you will be able to withdraw the remaining cash balance.
4:48 pm interlog1 I am not happy with this. Why should I have to clear the cache to see the real progress? Besides, what is the wagering requirement please
I mean in terms of x winnings
4:49 pm Robyn I am afraid I cannot confirm why this is not reflecting as this is definitely updating on our end. The wagering on the welcome bonus and free spins would be your deposit plus bonus plus any free spins winnings x 35
4:50 pm interlog1 I did not take the welcome bonus.... only the free spins
so 35 x 3.15 = 110.25 but I played at least 300 spins
4:51 pm Robyn This would then be your free spins plus your deposit. I see you are playing Dead or Alive. Please kindly note, the below list only counts 25% of your bet toward the wagering where the rest of the the slot games would count 100% of your bet:
*Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Beetle Frenzy, Gold Rush, Jackpot 6000, Lucky 8 Line, Magic Love, Mega Joker, Pirate's Gold, Safari Madness & Super Nudge 6000, Big Bad Wolf
4:53 pm interlog1 This is not right... my wagering progress shows as 0% which is right when you say I still need to wager 110.25. Even at 25% is should have increased.....
4:54 pm This ties in with what I was told... deposit first and when the depsit goes you play the bonus
4:56 pm Robyn It does reflect on our end that the wagering is progressing. The deposit is always used first before your bonus to place bets, however as you bet, the bonus is converted to cash in order to withdraw
Once the wagering is complete and the bonus balance zero, only then will you be able to withdraw
I cleared the cache and it still shows as follows (the £12.73 was the balance before I deposited £20 and noticed my wagering % wasn't increasing):
As to DOA only accounting for 25%, it doesn't show anywhere in the Ts and Cs. This is a screen grab of the referred to text in the transcript:
I don't think Gday casino has a rep here on the forum.
May I please have your opinion please whether it is worthwhile me submitting a PAB. I have not touched the account at the casino since.
Many thanks.