Bonus Complaint GDay Casino

interlog

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So I noticed 50 free spins on sign up at GDay casino. Thought I sign up and give it a try. Won £3.15 during these free spins at 35 x wagering requirement meaning I had to play through £110.25 worth of wagering.

Started to play Dead or Alive and managed to get up to £12.73. Checked the wagering % and it shows as 0%. Strange... so I checked whether DOA is a permitted game and it was.

I then did a live chat session (unfortunately, I didn't keep a record of this) and was told I needed to deposit first in order to play with the bonus. I checked whether I would only touch the bonus once the deposit was gone and it was confirmed that this is the case. You play with your own money first.

So that is what I did.. I deposited £20 and never went under this. At some point I got a good win - £66.67 was in my real money account, so I thought it is time to cash out.

And here is where the problem is... I couldn't because I had an active bonus. Wagering progress still shows as 0% (even after clearing cache and cookies). This chat extract explains:

Robyn Hello interlog1. How are you today? I'm here to assist you.

4:35 pm interlog1 I am trying to withdraw but have an active bonus. Can you cancel the bonus please so I can withdraw
4:35 pm Robyn I am afraid the bonus cannot be cancelled. You would need to complete the wagering before you can withdraw
4:36 pm interlog1 I checked earlier and was told I need to deposit first before the bonus money comes into play. I haven't touched the bonus money
4:37 pm Robyn The bonus funds are in play as soon as the wagering is initiated as the bonus is converted to cash as you play. You will always use your cash balance first when betting also.
4:38 pm interlog1 No... I won on free spins but the wagering % wasn't increasing so I checked and was told I need to deposit first. I was also told I would play with the real money first and the bonus money would only be touched after I finished the real money
4:39 pm Robyn I am afraid this is incorrect. The bonus will be in play as soon as the wagering commences. As such, you will not be able to withdraw until the wagering on the bonus is completed.
4:40 pm interlog1 This is out of order.... can I speak to a manager please
4:41 pm Robyn I am the Pitboss on shift at the moment. Please kindly note, the wagering terms do stipulate this and this is agreed to when registering your account that any bnus accepted would lock all funds in to the wagering until completed.
*bonus
4:41 pm interlog1 So why does my bonus progress show as 0% when I made at least 300 spins at 0;.09 a spin?
4:43 pm Robyn One moment please while I check your account
4:43 pm interlog1 Ok
4:45 pm Robyn Thank you for the wait. I see that the wagering is progressing. Please log out and back in to view this. I see that you have a remaining wager requirement of £110.25
4:45 pm interlog1 One moment......
4:46 pm No... it still shows as 0%
4:47 pm Robyn I would suggest clearing your browser history, cache and cookies before reloading the casino. I can definitely see that the wagering is progressing. As soon as the wagering is complete, the bonus funds will all move to your cash balance and you will be able to withdraw the remaining cash balance.
4:48 pm interlog1 I am not happy with this. Why should I have to clear the cache to see the real progress? Besides, what is the wagering requirement please
I mean in terms of x winnings
4:49 pm Robyn I am afraid I cannot confirm why this is not reflecting as this is definitely updating on our end. The wagering on the welcome bonus and free spins would be your deposit plus bonus plus any free spins winnings x 35
4:50 pm interlog1 I did not take the welcome bonus.... only the free spins
so 35 x 3.15 = 110.25 but I played at least 300 spins
4:51 pm Robyn This would then be your free spins plus your deposit. I see you are playing Dead or Alive. Please kindly note, the below list only counts 25% of your bet toward the wagering where the rest of the the slot games would count 100% of your bet:
*Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Beetle Frenzy, Gold Rush, Jackpot 6000, Lucky 8 Line, Magic Love, Mega Joker, Pirate's Gold, Safari Madness & Super Nudge 6000, Big Bad Wolf
4:53 pm interlog1 This is not right... my wagering progress shows as 0% which is right when you say I still need to wager 110.25. Even at 25% is should have increased.....
4:54 pm This ties in with what I was told... deposit first and when the depsit goes you play the bonus
4:56 pm Robyn It does reflect on our end that the wagering is progressing. The deposit is always used first before your bonus to place bets, however as you bet, the bonus is converted to cash in order to withdraw
Once the wagering is complete and the bonus balance zero, only then will you be able to withdraw

I cleared the cache and it still shows as follows (the £12.73 was the balance before I deposited £20 and noticed my wagering % wasn't increasing):

1pbk8l.jpg


As to DOA only accounting for 25%, it doesn't show anywhere in the Ts and Cs. This is a screen grab of the referred to text in the transcript:

73p7bk.jpg


I don't think Gday casino has a rep here on the forum.

May I please have your opinion please whether it is worthwhile me submitting a PAB. I have not touched the account at the casino since.

Many thanks.
 

interlog

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Update: I have sent a PM to the affiliates representative (fullcreamaffiliates.com).

(S)he may hopefully contribute and/or sort it out.
 

dunover

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Yes it does - it clearly says after the list of slots '1/5' which shows you the listed slots only count 20% per pound of wagering.:)

P.S. I don't know why your wagering wasn't updating, but if you go into 'my account' and click on bonuses it shows (when I played there) the amount left you need to convert and the %age achieved thus far.

They are a good lot I took SUBs (always 35x D+B) at about 12 of their sites, converted 4 or 5 and was paid no issues. After the SUBs the bonuses only had 35 X B WR and I cashed a couple of those out at Gday.
 
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interlog

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Not very clear, but I can see it now (the 175 x). As you said that is 20% rather than the 25% the chat operator mentioned.

Any further input as to the validity of my complaint are welcome.
 

muziq

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Update: I have sent a PM to the affiliates representative (fullcreamaffiliates.com).

(S)he may hopefully contribute and/or sort it out.

What was ur bet on DOA

DOa only contribute 1/6 but for completing wager u need bet .36 or higher

any bets below wont consider there is a term like that i think

here it is just below the screenshot u posted

You do not have permission to view link Log in or register now.

(xi) For a wager to count towards play-through requirements where allowed, the following minimum bets are required, Bingo 0.04 credits, Slots & Scratch Cards 0.35 credits, Table 2.00 credits and Video Poker 4.00 credits.
 
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interlog

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Hmmm.... it does say 0.35 credits (whatever that means) but the point is when I noticed my wagering % didn't increase I asked for clarification and was told I needed to deposit first. I was led up the garden path to so speak.
 

interlog

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I am posting here because, quite frankly, I don't trust their online support anymore after previously giving me duff information.

So may wagering requirement is £3.15 x 35 = £110.25.

With the money shown up topic (£79.40), I started playing Twinspin at £0.50 a spin.

I did 150 spins and it is now showing:

rthm37.jpg


Yet my progress % only shows as 52.7%. I wagered 150 x £0.50 = £75 or 68%.

Confused dot com :confused:
 
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dunover

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I am posting here because, quite frankly, I don't trust their online support anymore after previously giving me duff information.

So may wagering requirement is £3.15 x 35 = £110.25.

With the money shown up topic (£79.40), I started playing Twinspin at £0.50 a spin.

I did 150 spins and it is now showing:

rthm37.jpg


Yet my progress % only shows as 52.7%. I wagered 150 x £0.50 = £75 or 68%.

Confused dot com :confused:

Right the support definitely isn't aware of the ins and outs of how their sites work. ALL Caddell sites are the same in how the bonus system goes. You can trust 100% the software on the site, how it reduces the WR and the contributions of games towards it. The terms also match this. The sites work perfectly, but the CS isn't fully conversant with the rules.

As for Twin Spin, ahem... cough... if you watch my videos you may have seen that I took bonuses at all the Caddell sites and cashed several out. They haven't a rep here but clearly keep an eye on the comments regarding themselves on CM and therefore my videos. In my last Caddell video you may have noticed me pointing out that my usual tactic of using TwinSpin to meet all or most of the WR wasn't going to plan when I checked the remainder. Like you I noticed it wasn't going down quick enough, but as soon as I played Wild Rockets it plummeted like a stone.

It became obvious (almost certainly because of me!) that they had reduced the WR contribution of Twin Spin to 20% but not added it to the list of games in their terms. Blame me for that, but them for forgetting to add it to their terms.

Sorry, but there's your answer here......:oops::oops:
 

interlog

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Played another 150 spins and cleared the wagering requirement with a balance of £61.98.

Cashed £50 and going to play the rest on DOA.

I hope for the inconvenience that they caused me, DOA is going to be kind and hit them in the pockets even more than the £30 they are down on me :cool:

Thanks all for the input... at the end of the day me depositing resulted in a small profit so thank you chat operator that gave me the wrong info.... hope your boss doesn't read this and gives you the sack :D
 

dunover

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Played another 150 spins and cleared the wagering requirement with a balance of £61.98.

Cashed £50 and going to play the rest on DOA.

I hope for the inconvenience that they caused me, DOA is going to be kind and hit them in the pockets even more than the £30 they are down on me :cool:

Thanks all for the input... at the end of the day me depositing resulted in a small profit so thank you chat operator that gave me the wrong info.... hope your boss doesn't read this and gives you the sack :D

I got fond memories of Gday. That was where I made my sponsored DoA video and hit the 5 scatters at 72p stake...£1800 paid no problem.:D

You will get an e-mail asking for docs. Just attach them and return it. You'll hear nothing, but Friday (assuming docs OK) will get an e-mail saying the w/d has been processed.
 

interlog

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I got fond memories of Gday. That was where I made my sponsored DoA video and hit the 5 scatters at 72p stake...£1800 paid no problem.:D

You will get an e-mail asking for docs. Just attach them and return it. You'll hear nothing, but Friday (assuming docs OK) will get an e-mail saying the w/d has been processed.

Again, many thanks for your input.

It was your videos that got me to use Twinspin to go through my wagering requirement. It didn't quite do it at 100%, but 300 spins at £0.50 = £150 to clear £110.25. Gawd knows where about that is in the rules.
 

Jono777

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Thanks for the info regarding Twin Spin reduced WR contributions Dunover :thumbsup:

Explains why I didn't seem to be getting anywhere fast.

Peaked at around £240 after that good TFTUT video I posted but still managed a bust but did spend an awful amount of time on Twin Spin so mystery solved :)

I believe their SUB(s) are 35x D+B and once 'Welcome Offers' are completed all standard bonuses are 35x Bonus only.

Did have one hell of a value for money session there so will go back!
 

interlog

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Thanks for the info regarding Twin Spin reduced WR contributions Dunover :thumbsup:

Explains why I didn't seem to be getting anywhere fast.

Peaked at around £240 after that good TFTUT video I posted but still managed a bust but did spend an awful amount of time on Twin Spin so mystery solved :)

I believe their SUB(s) are 35x D+B and once 'Welcome Offers' are completed all standard bonuses are 35x Bonus only.

Did have one hell of a value for money session there so will go back!

I am not sure how it calculates Twinspin in terms of wagering requirement. I had to wager £110.25 and it cleared it with £150 worth of spins :confused:
 

Jono777

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Strange Indeed??

As I was on 0.50p bets most of the night I was keeping a (very) rough track of what I thought I'd wagered.

Upon checking the 'my account' I was about £400 off!! (not in my favour :p)

Another strange thing also, I'm 99% sure their T&C's state wagers below 0.35 on slots will not contribute at all to WR.

Having almost busted I dropped to 0.20p bets (just with a view to recovering and increasing bet if successful, knowing it would not contribute) (At this point WR was showing 84% completed)

I did not recover but did stay 'level' for hours, Logging in the next day (£20 left) the WR had still cleared, fully withdrawable cash balance only??

Although I personally think that they are trustworthy (Backed up by the fact that I trust any casino that Dunover rates/uses), I think a quick re-read and check over is needed with their WR set up their end :D
 

interlog

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Their T's and C's state a minimum of 0.35 credits for slots. It also says 4.0 credits for video poker.

What is meant with "credits"? Are you supposed to play £4 a hand on video poker??? That is quite excessive in my opinion!

Or perhaps they mean something different?
 

Jono777

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Defo excessive if it is 4.0 (£/$/e4) for video poker.

What confuses me further is most if not all casinos I play Video Poker is a 'tread very carefully' area when it comes to bonuses/Wagering.

The VP contribution to WR is as low as 10% at some casinos. I have also read many 'will not pay' threads when VP has factored.

Really needs an overhaul by our unofficial T & C editor :p but pretty difficult when there is no Rep :(
 
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