dude i have max deposit limit of 20/week set there and i also get 50% or 100% offers from them weekly. Its not vip or non vip thing, they do have lots of low roller friendly bonuses. That doesnt mean you should play blindly, forget live chat and what they tell you - just read rules that are there for all to see. If you are a highroller most casinos would love to have you as their loyal player and i really have no idea why play at places with so low weekly cashouts.
Hell i stay away from sites with $1,500 or so cashout limits, and i usually play 20 - 40 cents per spin
Mind you compared to your other casino you hit big at, this casino is a big step forward. Or it would be, if you werent spinning at 1/50 of weekly cashout limits
edit:
actually i just checked gday terms and i couldnt find anything about max cashout either.
this is the closest thing to cashout limits...
If you win £100,000 or more, we reserve the right to divide the payout into ten instalments, paid as 10 per cent every month for 10 months until the full amount is paid out.
but its not really applicable in your case so i guess they used this term
8. INSTANT BONUSES
Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a £100instant bonus, a maximum of £1,000is eligible for withdrawal if we choose to enact this clause.
if thats what happened, then it was indeed wrong and you shouldnt settle for anything less than full amount, and if you are sure you havent breached any bonus terms you should aim to get everything they owe to you.
Guess they hope for this to go away because of tricky wording they used there (it doesnt actually state they mean FREE money by their term 8) but this term as it is, shouldnt be allowed to exist until its reworded to make it less vague and less of panic escape button for casino in question.