- Joined
- Mar 5, 2018
- Location
- Desk
Alright guys, I kind of need your help and advice regarding my issue.
In October I won 70,000$ with my cash balance (Reactoonz, 100$ bet) at G'day casino. Claimed a bonus of 100% up to 500. My initial offer was 100 % up to 50 via email (which was not active on the account) - So I had to go via live chat to claim it .. and I ended getting a better offer which I took ..
I verified on chat if I was able to withdraw everything, and I was given the confirmation once I completed my wagering requirements they will be able to increase my withdrawal limit to 7500 per week. (vip chat agent).
Once I completed the wagering I also got a call from the head vip manager. Congratulated me and increased my withdrawal limit to 7500$.
Long story short .. 3 days later .. they took everything and let me withdraw 10x the bonus amount, 5000$.
I opened a AG complaint (still active at the moment) if you wish to read the full story.
After this complaint .. they called me a serial bonus abuser, banned me from their network and offered me a settlement offer of 15k.
To all players out there, I need your advice on what to do at this point.
Pab won't work, as I do not have hard evidence.
In October I won 70,000$ with my cash balance (Reactoonz, 100$ bet) at G'day casino. Claimed a bonus of 100% up to 500. My initial offer was 100 % up to 50 via email (which was not active on the account) - So I had to go via live chat to claim it .. and I ended getting a better offer which I took ..
I verified on chat if I was able to withdraw everything, and I was given the confirmation once I completed my wagering requirements they will be able to increase my withdrawal limit to 7500 per week. (vip chat agent).
Once I completed the wagering I also got a call from the head vip manager. Congratulated me and increased my withdrawal limit to 7500$.
Long story short .. 3 days later .. they took everything and let me withdraw 10x the bonus amount, 5000$.
I opened a AG complaint (still active at the moment) if you wish to read the full story.
After this complaint .. they called me a serial bonus abuser, banned me from their network and offered me a settlement offer of 15k.
To all players out there, I need your advice on what to do at this point.
Pab won't work, as I do not have hard evidence.