Casino Complaint G'day Casino Confiscated 65,000$ of my winnings.

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Yeah I did, and they did not want to look at the bigger picture .... everyone was just focused on term number 8 " instant bonuses ". Nobody cared of how vague that term explained itself.
All the other information I brought up, it did not seem to matter to the pogg.

As much as the term isn't terribly clear, it is in your case as the example they give fits your situation exactly

Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus.

You got a bonus from customer support, therefore it is an instant bonus.
I don't like the term but as they gave one specific example, and thats exactly your situation I don't really think you can argue it. I would take the 15k offered and play elsewhere.

I'm not sure which casinos have no limit withdrawals but if you are doing bets that size then I would find one!
 

kunjuice92

Full Member
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PABnorogue
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As much as the term isn't terribly clear, it is in your case as the example they give fits your situation exactly

Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus.

You got a bonus from customer support, therefore it is an instant bonus.
I don't like the term but as they gave one specific example, and thats exactly your situation I don't really think you can argue it. I would take the 15k offered and play elsewhere.

I'm not sure which casinos have no limit withdrawals but if you are doing bets that size then I would find one!



If I had taken my original offer 100 % up to 50 (which was not active at the time on the account) and I would have to have it requested over chat to claim it ...and still managed to win 70k .... do you think they would have said the same thing hahaa?
 

keegannye

Experienced Member
Joined
Dec 18, 2017
Location
Mars
hey if they are offering you 15 grand take it and just be happy they dont take it all id suggest... taking all the terms and conditions out of it. they are offering you something or nothing id say
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
If I had taken my original offer 100 % up to 50 (which was not active at the time on the account) and I would have to have it requested over chat to claim it ...and still managed to win 70k .... do you think they would have said the same thing hahaa?

I honestly don't know, which is why I said the terms aren't very clear, but that doesn't matter, your specific situation is the only one that is clear unfortunately. Up to you what you do but I would take the 15k, especially as they aren't known for bending very often in cases like this. I personally think you have been very lucky to get offered an extra 10k.
 

TheresNoDInBonanza

Non-Gambler
Joined
Apr 2, 2018
Location
Australia
"Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus."

So they can basically apply that to any bonus at all.
A 10x cash out limit.
What scum.
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
"Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus."

So they can basically apply that to any bonus at all.
A 10x cash out limit.
What scum.

yeah thats the thing, with such wording they are able to use that 10x max cashout on just about any bonus, even 10% bonuses.

i really thought ive seen it all and i didnt think bonus T&C rules could get any more ridiculous but hey...
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
Payout Speed 3 days with E-wallets thats lightning Speed +24H process time omfg i never ever deposit there one time
 

kunjuice92

Full Member
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yeah thats the thing, with such wording they are able to use that 10x max cashout on just about any bonus, even 10% bonuses.

i really thought ive seen it all and i didnt think bonus T&C rules could get any more ridiculous but hey...



Thats about it.

If I player claims a bonus of 100, and wins 2000, they will pay him/her.
If a player claims a bonus of 50, and wins 3000, they will hesitate but still pay them. In the long run they know they will make it back.
If a player claims a 500$ bonus and manages to win 100k ... woah there buddy ... " We reserve the right to apply of term on your winnings " ....

You see what I mean.
In the long run I see what you guys are trying to say, they can apply this term to my win and I understand that .. but it's such a scummy term.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Ya take the 15k and run and never deposit there again. :eek:
Or at any of their other sites...

21prive.com
diamond7casino.com
gdaycasino.com
hellocasino.com
mainstagebingo.com
21casino.com
666casino.com
casilando.com
casimba.com
cyberclubcasino.com
dreamjackpot.com
dreamvegas.com
fruitycasa.com
gate777.com
goldspins.com
grandivy.com
hugeslots.com
jackpotluck.com
klasino.com
miamidice.com
playgrandcasino.com
playzee.com
reelisland.com
slotplanet.com
slots.cafe
spinland.com
spinrider.com
spinstation.com
templenile.com
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
Or at any of their other sites...

21prive.com
diamond7casino.com
gdaycasino.com
hellocasino.com
mainstagebingo.com
21casino.com
666casino.com
casilando.com
casimba.com
cyberclubcasino.com
dreamjackpot.com
dreamvegas.com
fruitycasa.com
gate777.com
goldspins.com
grandivy.com
hugeslots.com
jackpotluck.com
klasino.com
miamidice.com
playgrandcasino.com
playzee.com
reelisland.com
slotplanet.com
slots.cafe
spinland.com
spinrider.com
spinstation.com
templenile.com

no wonder they have max weekly cashout of 2,5k. Because they have like 100 sites thats actually 250k a week cashout :p

If only there were rules against companies being allowed to open 400 sites, all with low max cashout, and were instead forced to operate 1 or 2 sites only... but better focus on important stuff first. Stuff like limiting amount of autospins, or source of wealth for your $20 deposit obviously has higher priority.

btw does anyone else find it ridiculous they came up with a rule that limits amount of autospins you can start at one time, while allowing providers to use quickspin/superquickspin method that lets you play like 50 spins a minute?
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
Or at any of their other sites...

21prive.com
diamond7casino.com
gdaycasino.com
hellocasino.com
mainstagebingo.com
21casino.com
666casino.com
casilando.com
casimba.com
cyberclubcasino.com
dreamjackpot.com
dreamvegas.com
fruitycasa.com
gate777.com
goldspins.com
grandivy.com
hugeslots.com
jackpotluck.com
klasino.com
miamidice.com
playgrandcasino.com
playzee.com
reelisland.com
slotplanet.com
slots.cafe
spinland.com
spinrider.com
spinstation.com
templenile.com

Oh casimba on that group too thx for the Info.Thats the only one i deposited there one time few month ago. But not anymore thx @brianmon
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Seriously mate take the advice you have been given let the hackles drop and take the 15k before you end up with nothing .
If u must join a reputable casino despoit your 15k and fill your boots £7.50 bet on DOA u never know
Good luck
 

kunjuice92

Full Member
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PABnorogue
PABnononaccred2
Joined
Mar 5, 2018
Location
Desk
Seriously mate take the advice you have been given let the hackles drop and take the 15k before you end up with nothing .
If u must join a reputable casino despoit your 15k and fill your boots £7.50 bet on DOA u never know
Good luck


Sadly no dead or alive in Canada.

I fkn miss that game.
 
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