GamStop With Unibet

Harry_BKK

Meister Member
CAG
mm1
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Dec 18, 2014
Location
Balcony
Thanks for all the replies :)

I just have to see what the Unibet investigation says but I had an account from 32Red and this was self excluded in 2018 for 5 years as confirmed by live chat. If they are part of Unibet something has gone wrong as this account should have been shut as well? The details are the exact same bar the email address used when opening the both accounts in 2015.

Also, a to note I 'tried' to open a Unibet account in 2017 with my primary address as the one registered with Gamstop but this was closed due to a duplicate account, all this happened before the Gamstop exclusion.

I am just confused. Let's see what happens. Hope it all makes sense.
There was a cut-off date in 2018 when it became mandatory for casino operators to cross-check for self-exclusions when a casino was acquired by a different company. Prior to that there was no need and most didn't merge databases of SE-ed players.
 

Davey86

Luck seems to be against the man who depends on it
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Hi, what a good forum and plenty of excellent support :)

I have been with GamStop since 2018 and registered all my correct info, every casino I logged into was closed down, this was excellent as it stopped me from playing and depositing money which eventually turned out to always be a loss. I would lose everything so needed to do something about my addiction, as my life was becoming hell.

I have a secondary email that I use as a none spam account but noticed I was getting emails from Unibet from an account I opened in 2015. I was able to log in and deposit, Gamstop also relies on me not to seek to gamble I understand that but when the temptation is there I found it very hard to stop :( and did it in secret to my family. I must note my bank card, address and info are all the same, I did not seek to open an account it was already open.

Now my worst night in 10 years finally happened last night, I got paid and started to play Bonanza on 40p a spin, I only deposited £75 this turned out to be £1500 6 hours later and it was all gone.

Now I am not looking to play the blame card and believe gambling is down to myself control not to deposit/gamble but I feel Unibet had a duty of care to flag my account at some point in the past year when I have been withdrawing and depositing money after all I was signed up to GamStop and feel I should have not been allowed to deposit and use there site.

I have spoken with UniBet and have CC an email to GamStop to send them my details for an investigation.

I understand if I would have won I would have kept the money, so I had no intention to freeload. I simply have noted a few websites where people have had success on claiming back a deposit?

Just looking for support/help :)
You should seek more professional help obviously on this occasion gamstop ‘hasn’t worked’! Instead of trying to blame the ‘system’ go to a registered gambling addiction charity and keep trying until you overcome it being on a casino forum won’t help either don’t look for answers on here PROFESSIONAL HELP look for!!!
 

Slottery

Senior Member
PABnoaccred
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Location
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Not sure what is happening there but sounds a bit weird that player keep trying to open accounts if have made decision not to gamble.

If not able to control gambling, would maybe best thing to do all possible ways to gamble to make impossible. If you really cant handle how you spend your money, maybe better to give it to somebody else
 

fothsn01010

Newbie member
Joined
Feb 28, 2020
Location
England
I am not blaming anybody but myself I acknowledge that? All this blahhhh I'm blame the casino to get my money back poor me I want my deposits back is not going to entertain me. This just shows how little-minded people are. I AM TRYING to make sense as to why my Unibet account was not closed.

Gambling is an addiction and its very hard to stop. This is why Gamstop is there? To help and block people from using UK casinos who are signed up with Gamstop. I walk past betting shops daily and don't enter them. When you are sat at home on your PC and the urge to deposit/gamble is huge, I am seeking help.

Just to clarify I have not opened any casino accounts since 2017. My Gamstop exclusions has been set since 2018. Please don't accuse me of being 'wierd' and making accounts, this is not the case and trying to get past the system.

This is a forum? Is freedom of speech ok here? This is about making sense of the situation and to see if Unibet have failed a player 'me' from gambling under a Gamstop & 32Red exclusion.

Feel free to mock 'I'm begging for my money back' I am a better person than that.
 

Davey86

Luck seems to be against the man who depends on it
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
I am not blaming anybody but myself I acknowledge that? All this blahhhh I'm blame the casino to get my money back poor me I want my deposits back is not going to entertain me. This just shows how little-minded people are. I AM TRYING to make sense as to why my Unibet account was not closed.

Gambling is an addiction and its very hard to stop. This is why Gamstop is there? To help and block people from using UK casinos who are signed up with Gamstop. I walk past betting shops daily and don't enter them. When you are sat at home on your PC and the urge to deposit/gamble is huge, I am seeking help.

Just to clarify I have not opened any casino accounts since 2017. My Gamstop exclusions has been set since 2018. Please don't accuse me of being 'wierd' and making accounts, this is not the case and trying to get past the system.

This is a forum? Is freedom of speech ok here? This is about making sense of the situation and to see if Unibet have failed a player 'me' from gambling under a Gamstop & 32Red exclusion.

Feel free to mock 'I'm begging for my money back' I am a better person than that.
being totally honest with you mate no one has said most of what you said, like you’ve said it’s a forum freedom of speech blahhhh read my posts seek more help!! With most things theirs failures yes gamstop maybe has failed you! Don’t fail yourself seek help seek more help don’t Stop asking for help
 

fothsn01010

Newbie member
Joined
Feb 28, 2020
Location
England
I know mate, its 100% down to me, I am only blaming myself, a few now have noted why I've opened an account to gamble. These accounts were all closed after the Gamstop exclusion it was only Unibet stayed open.

Maybe I should not have posted on here and kept quiet while Unibet does an investigation. But is it not best to talk and speak out? If you look at the gambling commission. gov site in June 2019 Unibet was fined a vast amount of money for failing:

The investigation also found a failure to comply with:

  • Social responsibility code 3.4.1(1)(c)
  • Social responsibility code 3.4.1(e)(i) & (ii)
  • Ordinary code provision 2.1.1
I think my opening post of 'get my deposit' back has triggered people. These companies make billions from feeding off people's addiction.

I feel my story needs to be heard, if not to teach others the result of problem gambling and Gamstop does not seem 100% bullet proof.
 

brizman

Full Member
PABnoaccred
Joined
Jul 5, 2019
Location
Britain
I am not blaming anybody but myself I acknowledge that? All this blahhhh I'm blame the casino to get my money back poor me I want my deposits back is not going to entertain me. This just shows how little-minded people are. I AM TRYING to make sense as to why my Unibet account was not closed.

Gambling is an addiction and its very hard to stop. This is why Gamstop is there? To help and block people from using UK casinos who are signed up with Gamstop. I walk past betting shops daily and don't enter them. When you are sat at home on your PC and the urge to deposit/gamble is huge, I am seeking help.

Just to clarify I have not opened any casino accounts since 2017. My Gamstop exclusions has been set since 2018. Please don't accuse me of being 'wierd' and making accounts, this is not the case and trying to get past the system.

This is a forum? Is freedom of speech ok here? This is about making sense of the situation and to see if Unibet have failed a player 'me' from gambling under a Gamstop & 32Red exclusion.

Feel free to mock 'I'm begging for my money back' I am a better person than that.
Good luck..but unfortunately kindred group have a history of this thing.
 

Slottery

Senior Member
PABnoaccred
MM
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Location
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Did this ever get sorted? OP last seen in March, hope getting notification for new posts and update us.
 

fothsn01010

Newbie member
Joined
Feb 28, 2020
Location
England
Sorry for not updating. I've tried to stay away from Gambling related forums/websites even if they provide good.

My claim was rejected due to my unibet account sign up details were different to the GameStop details. This unibet account was opened in 2015 with 32 red, the exact same details were used but the 32 red account was closed shorty after setting up GameStop automatically but unibet wasn't. I was able to deposit/withdrawal using my credit card details which were registered to GameStop.

I registered with AskGamblers and made a claim with them again this was rejected.

I have since taken away from all of this, it is a very flawed system and is not perfect.

I have seeked help from a GameCare councillor this has been brilliant.
 

brizman

Full Member
PABnoaccred
Joined
Jul 5, 2019
Location
Britain
Sorry for not updating. I've tried to stay away from Gambling related forums/websites even if they provide good.

My claim was rejected due to my unibet account sign up details were different to the GameStop details. This unibet account was opened in 2015 with 32 red, the exact same details were used but the 32 red account was closed shorty after setting up GameStop automatically but unibet wasn't. I was able to deposit/withdrawal using my credit card details which were registered to GameStop.

I registered with AskGamblers and made a claim with them again this was rejected.

I have since taken away from all of this, it is a very flawed system and is not perfect.

I have seeked help from a GameCare councillor this has been brilliant.
i had a similar experience with unibet and 32red. seems they make up rules as they go. did you question there 'award winning early detection scheme?'. I have asked them to explain what that actually means...no response however.
 
Last edited:

Slottery

Senior Member
PABnoaccred
MM
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Location
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Happy to hear you trying to work with your problem, hope you doing well! Yes, it's far from perfect, if you just have enough details not matching, you're not recognized, also it includes some details which people do change and also some have habit to spell their name bit differently etc... It is unfortunately bit too easy to get around. Credit card details they don't collect though so that can't stop it. Would be cool if banks would offer option like some netwallets that gambling transactions wouldn't be allowed (which of course can also be circumvented easily).

Your last sentence is best what you can do, keep fighting against problem until you get over it and like you did already, get some support, it's not silver bullet either but many do get some help from these resources and when you fight against addiction, it's just smart way to try all support available, never know before trying what helps for who. Staying away from forums is good idea as well if you feel it can trigger you to gamble again.

All the best!
 

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