Gamstop - Many Problems After Exclusion Ends

slot_zombie

Meister Member
Joined
Jul 25, 2014
Location
UK
Unfortunately that's not true say a punter under exclusion via Gamstop decides to register with a casino as a new customer and they confirm they haven't previously signed up to any sister casinos.
That person gives a completely new email address and also puts a wrong digit on his DOB.
He then starts playing attempts a cash out but gets KYCd and the wrong DOB is picked up punter tells them this was a mistake and withdrew is processed.
3minths down the line punter is still playing and making regular cash outs .
This is exactly what the European broadcasting corporation sorry British Broadcasting Corporation was going on about.

All sounds very dodgy and risky to me. If they then correct that "DOB mistake", you're busted?
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
The self-excluded players pose a risk to the casinos, because if you're registered there and you have had a problem with gambling in the past, the Casino has to be aware that you are a player that may not have a problem anymore, but could have one at anytime again. As with anything, fraudulent players are trying to exploit gamstop and self-excluded players in the UK massively, at a certain point, it becomes too much of a headache as the casinos don't have the manpower to sift through which players actually have a problem and which don't. All of them are asking for their deposits back and all of them are accusing you of letting them play, even though they were registered with gamstop
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow
The self-excluded players pose a risk to the casinos, because if you're registered there and you have had a problem with gambling in the past, the Casino has to be aware that you are a player that may not have a problem anymore, but could have one at anytime again. As with anything, fraudulent players are trying to exploit gamstop and self-excluded players in the UK massively, at a certain point, it becomes too much of a headache as the casinos don't have the manpower to sift through which players actually have a problem and which don't. All of them are asking for their deposits back and all of them are accusing you of letting them play, even though they were registered with gamstop

I strongly disagree with the above. Self exclusion is a two way street. You can't just say...ahh the casino don't have the manpower or means to bother so 100% responsibility sits with the player. Especially with players with serious addictions to gambling, they will always exploit that and the casinos have to take more responsibility in dealing with them. In fairness some have done so but some have not. As mentioned on another thread, the UKGC can automatically wipe out any grey area on exclusions by clearly defining what has to occur from the casino side. They could say "any excluded player found has to have money returned", overnight casinos would act. Colinsunderland needs to take credit for that post in the thread. Are the UKGC brave enough??
 

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