GAMSTOP Is Now Live

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
This is seriously turning into a fiasco now!

A few minutes ago I received an e-mail from GamStop. Before they can complete my registration with them, they need me to fill out an application form and scan it back to them (I have already completed one online), send a picture of my ID and one of me holding it and also two different documents to validate my address. This is, for a better word, total bollocks as I have already completed the application form online over a week ago and went through security to confirm ID - they ask questions and cross reference them with your credit file it seems before accepting the application. Supposedly they need to push it through manually now, so assume their electronic systems are a bit crap!

It also raises the question that if my original application didn't work, why are so many of my casino accounts blocked because of it?

And this is supposed to encourage people to use them in order to quit gambling? By the end of this process I think I'll have a drinking problem and will have to have counselling on that!!

Now where's that brick wall I need to hit my head against ........
I am guessing that additional verification is required in certain circumstances. I am aware of somebody who suddenly got self excluded from casinos. Wondering why and after having made enquiries, it transpired some sick person managed to get his details onto the Gamstop database!
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
To share my experience (which isn't that great to be honest).

I attempted to complete the online registration but it wouldn't have any of it. It couldn't find my details after doing their checks which is fair comment.

I therefore contacted live chat who asked me complete a form instead that was duly completed and returned. I then had to upload two pieces of documents that was duly done too.

All of that was last week.

Since then, I haven't heard anything at all and upon checking am still able to log in to casinos that are listed as being in the scheme.

I haven't decided to self exclude because of gambling problems but if I had, I would be bitterly disappointed with a service that is meant to help me stop gambling.
 

RichyJ75

Has been a very naughty boy ...
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Apr 3, 2015
Location
Kent
I attempted to complete the online registration but it wouldn't have any of it. It couldn't find my details after doing their checks which is fair comment.
I therefore contacted live chat who asked me complete a form instead that was duly completed and returned. I then had to upload two pieces of documents that was duly done too.
All of that was last week.

Since then, I haven't heard anything at all and upon checking am still able to log in to casinos that are listed as being in the scheme.

I haven't decided to self exclude because of gambling problems but if I had, I would be bitterly disappointed with a service that is meant to help me stop gambling.
And here lies a serious problem, in my eyes. If you were to play at one of these casinos and hit a big win, would they mysteriously find the SE request at GamStop, confiscate your win and then proceed to SE you?

Sounds like you have encountered similar problems to me when I signed up. It certainly is having teething problems it would seem. I refused to send in further documents and forms when requested as my online registration appeared to go through as some casino sites blocked my access, so it did have some success. However, not all casino accounts were blocked as supposedly GamStop failed to return a reply to say I should be SE from them, thus allowing my account to remain open. Far too many glitches and like you say, all a bit disappointing.
 

interlog

Meister Member
webmeister
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Well after the initial hiccups and me contacting them, the self exclusion request was eventually processed and having checked the majority of my casino accounts, it appears to do what it says on the tin. I can't log into them anymore with pop up messages appearing advising me I have self excluded.

The process was slow and can be worked on it to make the user experience a little better.
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
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Location
Kent
Strange instance at William Hill. I was able to log in yesterday, deposit and play without problems. Shouldn't be a problem as WillHill are not currently listed as a participating casino at GamStop and as my deposit limit is only a tenner a day and relatively low weekly/monthly limit, I am happy to play here as it keeps me restricted to just one casino.

Anyway, I was just able to log in and proceed to deposit screen, but it hung when processing my Paypal deposit. Tried refreshing, but was unable to log in as it was requesting age verification! So, I proceed to live chat and they confirm it is to do with GamStop. I asked if they have only just joined GamStop in the last 24 hours, but she was completely clueless as to what it was all about, just that it was a self exclusion applicable in the UK!

How can support staff be unaware of GamStop and what their company is doing about it?

Nevermind, not a problem. Quite enjoying the break from online slots, but during the last week (school holidays) we spent the week down at a caravan site and I ended up with £1,050 profit from playing their £500 jackpot machines. Hit them early in the morning after the previous night's drunken played games and they seem to want to pay out! My family are quite pleased with this as the money was paid in against next year's site fees. Plus my kids got a bit more pocket money. Bonus!

willhill.jpg
 

AnnaTS

Full Member
MM
Joined
Apr 2, 2015
Location
England
I have officially just signed up to Gamstop this morning, I don't really have a gambling problem, I can stop but because i want to save 10k in 2 years, I just wanted to sign up in case i ever get the temptation when i am bored at home because that's usually when i play slots when i am bored, I just wish they did a 2 year exclusion because they only do 6 months, 1 year and 5 years and i think 5 years is too much for me, Would have been nice if you could sign up and choose your own length of time or at least had an option in between the 1 year and 5 year option, So i ended up signing up for a year and then i will have to sign up for another year when that runs out.
 

TheSam469

Newbie member
Joined
Oct 9, 2016
Location
Malta
I have officially just signed up to Gamstop this morning, I don't really have a gambling problem, I can stop but because i want to save 10k in 2 years, I just wanted to sign up in case i ever get the temptation when i am bored at home because that's usually when i play slots when i am bored, I just wish they did a 2 year exclusion because they only do 6 months, 1 year and 5 years and i think 5 years is too much for me, Would have been nice if you could sign up and choose your own length of time or at least had an option in between the 1 year and 5 year option, So i ended up signing up for a year and then i will have to sign up for another year when that runs out.
Gamstop is based on current UKGC rules regarding exclusion. Thus, that's the amount of time you can choose.
 

Mr Wild

Experienced Member
Joined
Mar 10, 2015
Location
Malta
And here lies a serious problem, in my eyes. If you were to play at one of these casinos and hit a big win, would they mysteriously find the SE request at GamStop, confiscate your win and then proceed to SE you?

Sounds like you have encountered similar problems to me when I signed up. It certainly is having teething problems it would seem. I refused to send in further documents and forms when requested as my online registration appeared to go through as some casino sites blocked my access, so it did have some success. However, not all casino accounts were blocked as supposedly GamStop failed to return a reply to say I should be SE from them, thus allowing my account to remain open. Far too many glitches and like you say, all a bit disappointing.
I believe you would keep your winnings.

Gamstop is not a free service for the operators. They need to pay between £2,500 - £350,000 yearly for their services depending size of business. So they clearly have the financials to deliver a good service, which they dont and they put all liablities on the player that self-exclude. When you self-exclude you agree not to try to sign in or register with any casinos, if you do try, then you breach their terms and conditions.
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
I have officially just signed up to Gamstop this morning, I don't really have a gambling problem, I can stop but because i want to save 10k in 2 years, I just wanted to sign up in case i ever get the temptation when i am bored at home because that's usually when i play slots when i am bored, I just wish they did a 2 year exclusion because they only do 6 months, 1 year and 5 years and i think 5 years is too much for me, Would have been nice if you could sign up and choose your own length of time or at least had an option in between the 1 year and 5 year option, So i ended up signing up for a year and then i will have to sign up for another year when that runs out.
Glad to hear, wise decision IMO :thumbsup:

Heard a lot of stories recently from new babies on the way to moving house for the reason for using GAMSTOP. The option of stopping the temptation in a simple process is life-changing.
 

slotter999

Dormant account
Joined
Oct 23, 2013
Location
UK
I believe you would keep your winnings.

Gamstop is not a free service for the operators. They need to pay between £2,500 - £350,000 yearly for their services depending size of business. So they clearly have the financials to deliver a good service, which they dont and they put all liablities on the player that self-exclude. When you self-exclude you agree not to try to sign in or register with any casinos, if you do try, then you breach their terms and conditions.
Blimey... that's a lot of money for the service. I had intended to take a look at the company accounts once it's been up and running for a while to try and determine how much they were turning over. Am I correct in thinking the company behind it effectively have a monopoly on a national self exclusion service in the UK or am I mistaken? Nice business if you can get it I suppose.
 

RichyJ75

Has been a very naughty boy ...
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Joined
Apr 3, 2015
Location
Kent
Blimey... that's a lot of money for the service. I had intended to take a look at the company accounts once it's been up and running for a while to try and determine how much they were turning over. Am I correct in thinking the company behind it effectively have a monopoly on a national self exclusion service in the UK or am I mistaken? Nice business if you can get it I suppose.
There are no accounts registered yet and next set of accounts are due by 31/08/18

Currently 4 directors all registered at 31 Southampton Row in London, which coincidentally is a Regus rented office space building, so more of a 'virtual office'.

It certainly appears like a monopoly for this service, so based on that I wonder if the directors have interests or persuasive powers elsewhere? These directors are:

Melanie Blake
Clive Hawkswood
Christopher Hobbs
Roger Parkes
 

brianmon

Ueber Meister
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May 23, 2013
Location
uk
There are no accounts registered yet and next set of accounts are due by 31/08/18

Currently 4 directors all registered at 31 Southampton Row in London, which coincidentally is a Regus rented office space building, so more of a 'virtual office'.

It certainly appears like a monopoly for this service, so based on that I wonder if the directors have interests or persuasive powers elsewhere? These directors are:

Melanie Blake
Clive Hawkswood
Christopher Hobbs
Roger Parkes
Not a lot showing at Companies House
beta.companieshouse.gov.uk/company/10504973/officers
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Well, at 5.24pm last Thursday 26th April 2018 I completed the GamStop forms to take a 6 month 'vacation' from gambling as I have accounts scattered amongst many casinos and although I enjoy the slots and do find it fun, I found myself getting into some bad habits so as a matter of being sensible, opted for this potentially drastic action to ensure I don't have a problem long term.

So, is it what it should be? Pretty much does what it should do, but:

  1. I have found 3 accounts not affected by signing up to GamStop. Very small deposit limits in place at each site, although I may consider doing manual SE on these to tie up with the GamStop one and knock it all on the head for 6 months.
  2. If the GamStop only affects accounts at casinos under a UKGC licence, surely a problem gambler would only sign up to a RTG casino which isn't governed by the UKGC but still accepts UK players?
  3. Most alarmingly, I was still receiving promotional e-mails from a site earlier this week which was a participant at GamStop, despite the exclusion being in place. I then log on to see whether the account was active, which it was. Tried a deposit and it was accepted even though it was almost a week after opting for the SE.

So, there are loopholes, not 100% casino membership yet and even though a casino has participated in the scheme it appears certain structures are not in place in order to activate the SE request. What happens in these circumstances? Should any withdrawal be honoured or would it be confiscated as the account should have been blocked under the self exclusion signed up for at GamStop a week previous? I have contacted customer services at the casino in question (Videoslots) who say they have now blocked my account and forwarded my e-mail somewhere.

Now for 6 months to break habits and routine! Thankfully I am able to leave it without regrets and no debts, but I shall return (in moderation!).
Well, as at 5.24pm 26th October my 6 month self exclusion at Gamstop expired. I have just contacted GamStop to ask them to cease excluding me from casinos as the exclusion continues even though the exclusion period has expired.

It seems it isn't easy to cease the exclusion as they need to refer it to Head Office and I will get an e-mail to complete and return some time in the next 24 hours! We will wait and see.
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
It seems I need to send them a picture of me holding my photographic evidence (driving licence). Seriously? Do I need to smile, strike a pose or blow a kiss as well? The photo on my licence was when I used to commute by motorbike so clippered off my hair down to a number 1 or 2 grade (to eliminate helmet perm) whereas I now have hair and designer (also known as 'lazy man') stubble, so look nothing like the pic. Oh well, what fun. I am sure they only request this to take the piss out of people posing with their ID!
 

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