Hi,
Last week I had a relapse, I have been signed up to GamStop since 2019. Earlier this year I changed my surname via deed poll.
Last week I relapsed and signed up to a gambling site with my new surname which was different to GamStop details and deposited and lost £1000. After feeling devastated about what I did, I rang GamStop and gave them my new surname, sent I my deedpoll and updated my email and phone number, this was on 28th September. It’s meant to update in 24 hours.
On 1st October I fell into the gambling trap again and deposited on another site and was able to open up and deposit, to which over the course of 7 days I spent a further £11k.
I wondered why I was able to do this I checked my GamStop and realised my new details wasn’t even on there, I called GamStop to find out why and they finally added it yesterday but it shows date added 8Th October, even though I added it 28th September before I spent the additional 11k.
I asked them to update it to reflect the date it was added, GamStop said it isn’t possible for them to do this and that the person who took my new details cancelled my request in error and has now received further retraining to ensure this doesn’t happen again.
Gamstop has failed me, the gambling companies refuse to refund me because it shows on my GamStop the details were added after I deposited even though that’s not the case, what can I do?
If GamStop hadn’t failed me I wouldn’t of been able to spend that additional 11k.
Last week I had a relapse, I have been signed up to GamStop since 2019. Earlier this year I changed my surname via deed poll.
Last week I relapsed and signed up to a gambling site with my new surname which was different to GamStop details and deposited and lost £1000. After feeling devastated about what I did, I rang GamStop and gave them my new surname, sent I my deedpoll and updated my email and phone number, this was on 28th September. It’s meant to update in 24 hours.
On 1st October I fell into the gambling trap again and deposited on another site and was able to open up and deposit, to which over the course of 7 days I spent a further £11k.
I wondered why I was able to do this I checked my GamStop and realised my new details wasn’t even on there, I called GamStop to find out why and they finally added it yesterday but it shows date added 8Th October, even though I added it 28th September before I spent the additional 11k.
I asked them to update it to reflect the date it was added, GamStop said it isn’t possible for them to do this and that the person who took my new details cancelled my request in error and has now received further retraining to ensure this doesn’t happen again.
Gamstop has failed me, the gambling companies refuse to refund me because it shows on my GamStop the details were added after I deposited even though that’s not the case, what can I do?
If GamStop hadn’t failed me I wouldn’t of been able to spend that additional 11k.