GamStop Exclusion now Lapsed

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Rightio, I took 6 months break following a cracking win and wanted to spend that money wisely and not back at casinos. Signed up to GamStop, sorted. 6 month exclusion lapsed at end of October so asked GamStop to un-exclude me as the exclusion stays in place after the requested period has lapsed until you ask for it to be removed. They asked for a picture of me holding my driving licence so that my request can be passed to head office.

Huh? Why do I need to do this when the period has lapsed and I am e-mailing from my account which was used to set up the exclusion? I scanned in a copy of my licence, but will refuse to do a stupid picture of me holding my licence as that proves nothing. However, I have also asked them to now remove all my data from their databases pursuant to the GDPR (Data Protection Act) which I am entitled to do as the information they hold on me is now no longer required since the request has now lapsed and is no longer enforceable. We shall wait and see on this!

So, what has changed in the last 6 months? I popped my head in on the site once in a while and was sad to see Dan has left Videoslots, but any other significant news or casinos to avoid (having just read the iNetBet confiscation fiasco!)? Any new games which are worth a try?

I can't say I have overly missed playing online, well, not as much as I thought I would and changing routine was quite easy and straightforward. I did have a few sessions on the fruities in the club house (£500 jackpots) and had a lot of success initially, but nothing of late so fancy online slots again. Besides, the fruity once coughed up just short of £400 in pound coins a few weeks back as the note acceptor buggered up. I can't be dealing with that again and much easier online
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I'm not sure how it works, but do gamstop have to give the go ahead to the casinos to remove the self exclusion, or do you just contact the casinos directly to remove it with no involvement from gamstop?
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
I'm not sure how it works, but do gamstop have to give the go ahead to the casinos to remove the self exclusion, or do you just contact the casinos directly to remove it with no involvement from gamstop?

As I understand it the request needs to go via Gamstop. We check the gamstop register at each login, unless it clears from their database then login is blocked.

Mark
 

Roseyetta

Newbie member
Joined
Dec 30, 2017
Location
uk
So, at the end of SE period with Gamstop, does anybody know what info they require in order to cancel the exclusion or how long it takes?

Angie
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
I don't know how long it takes, but looking at the requirements for a casino when a SE is expired:

When the SE is expired your account will remain closed or access is limited. In order to continue making use of the service an opt-in per phone call is required.
We ask a few questions and when all is good we opt you back in, from there a 24 hour cool down period kicks in and after the 24 hours the account is re-opened.

I would assume that when you approach GamStop a similar process applies, so therefore I assume 1 to 2 days.

Similar as for 32Red, upon a login we check the with the gamstop service regarding your SE status. Based on their answer we allow or deny access.

Kr. Jan
 

Roseyetta

Newbie member
Joined
Dec 30, 2017
Location
uk
Hi Jan, thanks for that, seems like it's not so easy. Am in 'discussion' with GAMSTOP regarding my request.
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
I am sure Gamstop is just a broken good idea!

Contacted them again to cease the exclusion which lapsed back in October and told them by e-mail that I don't have photographic ID to scan to them of me holding it (I am NOT sending them my works ID as I work at a school and therefore this causes security issues) and was told to call in quoting a number. I duly done this this morning, go through security questions and confirm my identity so I can talk to them about my account. They then tell me to send in photographic ID which I am holding. I told them no, I'm not doing this and asked if they are asking for this if they are suspecting that I am not who I say I am, contacting them from the registered phone number and e-mail address from when the exclusion was put in place. They claimed that my phone could have been stolen and that I could be my father, mother, son or other relative calling them. I remarked that they do suspect fraud then and will they be reporting that. They responded by asking if they should!!!! I said if they suspect fraud, they are duty bound to report it, so guess what - they said they will be reporting it!!

What a crock of shit.

Great idea, but a broken system. When I joined, I could still access casino accounts a few weeks after the exclusion started as the system didn't work. Now, once the exclusion has lapsed from my initial request, I still can't stop it without compromising security issues. Oh, I have now been reported for fraud as well by them!

So, unfortunately no more casinos for me as I refuse to bow down to a jumped up shit accusing me of fraud and potentially being my father or mother!!
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Not happy at letting this lay the way it was, I fired off a firm but polite e-mail to them based on the last call and them suspecting fraud. I advised that if they are progressing this, then to contact my solicitor (firm I worked at), etc etc. They asked me to phone in again as they can now verify my ID without needing the photo ID. Hurrah! I phone and speak to their rep yesterday morning. Go through all the questions, has it helped my gambling issues (no, coz I only took a break to stop spam and to spend the money from my last wins on decent stuff!), am I aware of deposit limits, etc. Great, all done, he now contacts head office to lift the exclusion and all will be sorted for this morning following a 24 hour cooling off period.

I didn't try logging in or anything as busy today. Around 4.30pm I get another e-mail from GamStop asking me to phone them to start the removal of the self exclusion. WTF?

I phone them, she checks records and doesn't know what has happened. She then has to start the removal of the self exclusion again, so go through all the questions, blah blah blah and then to go through head office, 48 hour cool down period this time (?), etc etc.

I am not impressed or inspired. If this was a service I had to pay for, I really would be kicking off about now!
 
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