Gamstop and the popular online casino

[EkJR]

Using a different address is always going to cause problems I would imagine, as there will be other people (in a lot of cases) with the same name and DOB.
Email address and phone number should be disregarded as they can be changed far too easily. I have unlimited email addresses, of which very very few have been used at more than one casino, so instantly, me signing up to Gamstop would fail one check on login. I also have 2 phones and could get a new number in about 10 minutes.
Funny how it was another LV customer though, loads of threads about their RG failings recently. Other major license holders don't get anywhere near the same amount of complaints on forums and suchlike it seems, none of the major bookies, all of who have much larger customer bases than LV, Casumo, probably around the same, BGO etc.

Oh the bigger ones are bad as well. As part of an investigation I was able to open up 4 accounts with WH despite being excluded by changing email address and being a day out on DOB. Betway verified me with a wrong date of birth despite holding an exclusion and after sending correct Photo ID clearly showing a difference. BGO, K8, Dunder also fully verified accounts(had to min deposit in each) after 72 hours despite wrong info again. The whole thing is a shambles. Actually brand's like Nektan, L&L, Everymatrix, Ladbrokes, Coral, Videoslots, Trada and most others are doing things properly. I was stopped from opening accounts based on a name and address match to an excluded account, this is how it should be!

 

[Ginogenelli]

@Mr Wild who works for Videoslots, therefore is well placed to comment on things like this, stated earlier in the thread, 3 out the 5 fields matching will trigger a positive response from Gamstop, which is also what Gamstop told me and others. If the only things that were changed were your email address and DOB, then there should have still been matches on 3/5 and therefore the SE should have been picked up surely?

Yeah I think you might be right with that actually. I do recall Mr wild saying something along those lines and a quick skip back to page one confirms this.

Leo Vegas did also accuse me of using a different home address now I come to think of it. This is 100% false

 

[Jasminebed]

I think that name and date of birth alone should be enough to call for further inquiries before opening an account. People move, telephone numbers change, and many people have more than one email address.

The most common name in the UK is David Smith, with just over 6,000 registered. Not all of them are the same age, or even of age. So let's take a span of 80 years and divide it evenly, and just assume they are all old enough to gamble. That would leave 75 David Smiths with the same birth year. Now using the birthday paradox, you could expect two or more David Smiths to have the same birthday.

Even with 10 David Smiths sharing the same name and DOB, how frequently do you think ONE casino is going to encounter more than one of them registering. Not so frequently that it would be difficult to make a further inquiry. All this assumes that some David Smith has even joined Gamstop.

Now, of course, if David Smith inputs an incorrect birthday, either accidently or on purpose, the responsibility lies with him.

 

[EkJR]

I think that name and date of birth alone should be enough to call for further inquiries before opening an account. People move, telephone numbers change, and many people have more than one email address.

The most common name in the UK is David Smith, with just over 6,000 registered. Not all of them are the same age, or even of age. So let's take a span of 80 years and divide it evenly, and just assume they are all old enough to gamble. That would leave 75 David Smiths with the same birth year. Now using the birthday paradox, you could expect two or more David Smiths to have the same birthday.

Even with 10 David Smiths sharing the same name and DOB, how frequently do you think ONE casino is going to encounter more than one of them registering. Not so frequently that it would be difficult to make a further inquiry. All this assumes that some David Smith has even joined Gamstop.

Now, of course, if David Smith inputs an incorrect birthday, either accidently or on purpose, the responsibility lies with him.

"Should be", that's the pertinent point here. It isn't. Also they can verify players with a wrong date of birth and a wrong name in some instances. As said, a lot of good operators out there but some are doing the absolute minimum to prevent problem gamblers or excluded players playing. Thank God for the 7th of May when they actually have to do what they always should have been doing.

 

[goatwack]

Wow. I always assumed John Smith was the most-used name in the UK

You live and learn!

 

[EkJR]

I think that name and date of birth alone should be enough to call for further inquiries before opening an account. People move, telephone numbers change, and many people have more than one email address.

The most common name in the UK is David Smith, with just over 6,000 registered. Not all of them are the same age, or even of age. So let's take a span of 80 years and divide it evenly, and just assume they are all old enough to gamble. That would leave 75 David Smiths with the same birth year. Now using the birthday paradox, you could expect two or more David Smiths to have the same birthday.

Even with 10 David Smiths sharing the same name and DOB, how frequently do you think ONE casino is going to encounter more than one of them registering. Not so frequently that it would be difficult to make a further inquiry. All this assumes that some David Smith has even joined Gamstop.

Now, of course, if David Smith inputs an incorrect birthday, either accidently or on purpose, the responsibility lies with him.

BGO told me last year that my name and address provided was sufficient to pass verification. I could have said Theresa May, 10 Downing Street. How does that tell anyone that I am who I say I am? It's utterly ridiculous what some operators have got away with(or have they). Hoping I get the all clear to show the investigatory work I have done in the past 4 months. It probably won't shock people too much though when some of the operator names are mentioned.

 

[TravellingRecluse]

Did they verify your account with the wrong DOB?

Would it have made a huge difference if they had verified his account do you think?

Also what has changed since they now have to verify before deposit?

 

[EkJR]

Would it have made a huge difference if they had verified his account do you think?

Also what has changed since they now have to verify before deposit?

Because they said only 3 of 5 items needed to match.

Yeah doesn't make a difference anymore as there is no dubiety over what they need to verify now.

 

[TravellingRecluse]

So from now on if a casino verified a new account from the off and it turned out it was a GS registered person they have no liability?

 

[EkJR]

So from now on if a casino verified a new account from the off and it turned out it was a GS registered person they have no liability?

Those signed up for Gamstop in terms of the casinos would be liable for any losses incurred by the player but it wouldn't bypass. There is no way round it as long as normal verification is done.

 

[TravellingRecluse]

Those signed up for Gamstop in terms of the casinos would be liable for any losses incurred by the player but it wouldn't bypass. There is no way round it as long as normal verification is done.

So you are saying if an outfit has followed the correct procedure then all excluded players should be detected?

Sounds like a positive move if so

 

[EkJR]

So you are saying if an outfit has followed the correct procedure then all excluded players should be detected?

Sounds like a positive move if so

Yes and by law they have to follow it now.

 

[TravellingRecluse]

Yes and by law they have to follow it now.

So it’s now a law, I did not know things had gone to that extent in terms of these new processes.

I wonder how long it will be before there’s a situation where a casino verifies a self excluded players account with a piece of verification information being different against GamStop.

Who wins then if the player loses or wins? Refund lost deposits? Pay winnings? Neither?

It all boggles the mind at times.

 

[EkJR]

So it’s now a law, I did not know things had gone to that extent in terms of these new processes.

I wonder how long it will be before there’s a situation where a casino verifies a self excluded players account with a piece of verification information being different against GamStop.

Who wins then if the player loses or wins? Refund lost deposits? Pay winnings? Neither?

It all boggles the mind at times.

Oh it's happened already. Now up to 5 casinos verified me(as part of investigation). I used a wrong DOB, they asked for docs, I provided the docs, they verified. The docs have my actual date of birth.

I will name 3. Two other cases are ongoing so I won't say anything about them.

Partycasino - since admitted error and will "review further procedures.
Lucky Vegas - BGO company, admitted failing with auto verification system, working to fix
Daub Alderney- state that this was human error, will review procedures

I will advise on the other 2 in due course.

K8 Bet and Slotty Vegas(yes them again) did no checks at all, maybe they auto verified, but again it must have been broken. Zero response as usual from these groups.

All other operators checked so far either identified the exclusion when clicking the create account button or when docs came and they found and highlighted the DOB issue.

The rules are clear. If this happens then any subsequent bets made are null and void and must be returned to the player. But the casino won't know the player is excluded and can't stop the player winning, but they have to return funds if the player loses. This is because the casino alone have failed in their LCCP conditions.

 

[TravellingRecluse]

Oh it's happened already. Now up to 5 casinos verified me(as part of investigation). I used a wrong DOB, they asked for docs, I provided the docs, they verified. The docs have my actual date of birth.

I will name 3. Two other cases are ongoing so I won't say anything about them.

Partycasino - since admitted error and will "review further procedures.
Lucky Vegas - BGO company, admitted failing with auto verification system, working to fix
Daub Alderney- state that this was human error, will review procedures

I will advise on the other 2 in due course.

K8 Bet and Slotty Vegas(yes them again) did no checks at all, maybe they auto verified, but again it must have been broken. Zero response as usual from these groups.

All other operators checked so far either identified the exclusion when clicking the create account button or when docs came and they found and highlighted the DOB issue.

The rules are clear. If this happens then any subsequent bets made are null and void and must be returned to the player. But the casino won't know the player is excluded and can't stop the player winning, but they have to return funds if the player loses. This is because the casino alone have failed in their LCCP conditions.

Well fingers crossed to get refunded by the first 3 if they haven’t done so already, assuming you deposited of course.

 

[EkJR]

Well fingers crossed to get refunded by the first 3 if they haven’t done so already, assuming you deposited of course.

Yes, they have all returned the minimum deposit that I made. I had to do the deposits to see if they would pick up on the payment method from the excluded accounts, none of them did.

 

[TravellingRecluse]

Yes, they have all returned the minimum deposit that I made. I had to do the deposits to see if they would pick up on the payment method from the excluded accounts, none of them did.

Very interesting, good news, there really are many people on here with some serious knowledge and abilities, good work

 

[colinsunderland]

Oh it's happened already. Now up to 5 casinos verified me(as part of investigation). I used a wrong DOB, they asked for docs, I provided the docs, they verified. The docs have my actual date of birth.

I will name 3. Two other cases are ongoing so I won't say anything about them.

Partycasino - since admitted error and will "review further procedures.
Lucky Vegas - BGO company, admitted failing with auto verification system, working to fix
Daub Alderney- state that this was human error, will review procedures

I will advise on the other 2 in due course.

K8 Bet and Slotty Vegas(yes them again) did no checks at all, maybe they auto verified, but again it must have been broken. Zero response as usual from these groups.

All other operators checked so far either identified the exclusion when clicking the create account button or when docs came and they found and highlighted the DOB issue.

The rules are clear. If this happens then any subsequent bets made are null and void and must be returned to the player. But the casino won't know the player is excluded and can't stop the player winning, but they have to return funds if the player loses. This is because the casino alone have failed in their LCCP conditions.

Think SlottyVegas probably have bigger things to think about after having their license revoked

 

[EkJR]

Think SlottyVegas probably have bigger things to think about after having their license revoked

Yep, all the lies over ownership told on here as well. The UKGC saw right through them.

 

[EkJR]

Think SlottyVegas probably have bigger things to think about after having their license revoked

Is there a thread on here about this yet?

 

[TravellingRecluse]

Oh yes please do someone tell, I like a bit of scandal type story to be told. Licence revoked must be a pretty grave situation

 

[TravellingRecluse]

Oh it's happened already. Now up to 5 casinos verified me(as part of investigation). I used a wrong DOB, they asked for docs, I provided the docs, they verified. The docs have my actual date of birth.

I will name 3. Two other cases are ongoing so I won't say anything about them.

Partycasino - since admitted error and will "review further procedures.
Lucky Vegas - BGO company, admitted failing with auto verification system, working to fix
Daub Alderney- state that this was human error, will review procedures

I will advise on the other 2 in due course.

K8 Bet and Slotty Vegas(yes them again) did no checks at all, maybe they auto verified, but again it must have been broken. Zero response as usual from these groups.

All other operators checked so far either identified the exclusion when clicking the create account button or when docs came and they found and highlighted the DOB issue.

The rules are clear. If this happens then any subsequent bets made are null and void and must be returned to the player. But the casino won't know the player is excluded and can't stop the player winning, but they have to return funds if the player loses. This is because the casino alone have failed in their LCCP conditions.

So let me ask you this EkJR.

I met a chap at a GA meeting yesterday (not been for a while but felt very positive afterwards) he has recently (since 7th May) signed up to an accredited casino here despite being on GS.

He won and was paid, obviously compulsion got the better of him and lost the lost and more.

He admitted when he signed up he put his middle name at registration which was not on his GS account. He also used a different email address due to believing he was SE from said casino previously.

His account was verified. The casino refuses to refund his loses with the “you circumvented GS” etc.

Now the interesting bit, his proof of address did not mention his middle name but it was accepted. They also state that GS check 5/6 pieces of info.

People here are saying 3/5 are sufficient?

They have acknowledged that surname, DOB, Home address and phone number all match GS.

I said I couldn’t answer what his position was but I know a place where someone will.

PS it’s not Leo Vegas or any linked companies.

 

[EkJR]

So let me ask you this EkJR.

I met a chap at a GA meeting yesterday (not been for a while but felt very positive afterwards) he has recently (since 7th May) signed up to an accredited casino here despite being on GS.

He won and was paid, obviously compulsion got the better of him and lost the lost and more.

He admitted when he signed up he put his middle name at registration which was not on his GS account. He also used a different email address due to believing he was SE from said casino previously.

His account was verified. The casino refuses to refund his loses with the “you circumvented GS” etc.

Now the interesting bit, his proof of address did not mention his middle name but it was accepted. They also state that GS check 5/6 pieces of info.

People here are saying 3/5 are sufficient?

They have acknowledged that surname, DOB, Home address and phone number all match GS.

I said I couldn’t answer what his position was but I know a place where someone will.

PS it’s not Leo Vegas or any linked companies.

Did the casino question the difference in name? Pm me the name of the operator as well if you don't mind.

They cannot let you spend a penny until they have fully verified an account, Gamstop or not.

 

[TravellingRecluse]

Did the casino question the difference in name? Pm me the name of the operator as well if you don't mind.

They cannot let you spend a penny until they have fully verified an account, Gamstop or not.

Not as far as I am aware no re difference in name. I’ll send you a message shortly.

 

[Ginogenelli]

I signed up to leo Vegas using correct address, name and mobile number.

My date of birth was two days out. I used an old email address. These two were not on my Gamstop account so would have bypassed the system.

I tried to get refunded but no dice. Max also tried and again, no dice.

I have also been told of another big name casino that is currently accepting deposits off UK players without verification.