Gaming Club

[mcgin]

Something very strange has just happened to me. I just opened an account with

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and deposited 250 to avail of their sign-up offer. When I tried to submit my details to get the bonus its telling me my account number is wrong, that all GC account numbers begin with tgc whereas mine begins with tgu. I can login to the casino and bet with the money, however when I ring cutomer service etc. They cannot find my account to help me, and they simply say that the account is not with them as it does not begin with tgc. Can anyone help, or know whats going on and how to sort it out?

 

[tim5ny]

Something very strange has just happened to me. I just opened an account with

You do not have permission to view link Log in or register now.

and deposited 250 to avail of their sign-up offer. When I tried to submit my details to get the bonus its telling me my account number is wrong, that all GC account numbers begin with tgc whereas mine begins with tgu. I can login to the casino and bet with the money, however when I ring cutomer service etc. They cannot find my account to help me, and they simply say that the account is not with them as it does not begin with tgc. Can anyone help, or know whats going on and how to sort it out?

How about your name and email address? Weren't they smart enough to find you that way?

 

[mcgin]

How about your name and email address? Weren't they smart enough to find you that way?

Nope, they can't find it by that either

 

[drkasper]

were you playing at their 'flash' casino or the download? I'd get them to refer this to their technical team ASAP - rather than their normal customer service - sounds like a nasty back-end issue

 

[mcgin]

It was the downloaded casino, and I finally managed to get through to one of the CS people that it was a problem at their end and they are talking to their tech people now, due to call back tomorrow.

 

[bellerock]

Hi mcgin,

This sounds strange Can you PM me with your account number so that I can follow this up, as I would love to get to the bottom of this.

Best regards,

Belle Rock
(Formerly posted as Gaming Club)

 

[mcgin]

Well I got through to Bellerock gaming yesterday, and they seem to have sorted everything, fair juice to them for not running off with my money

 

[m249a]

It's nice to see someone who posts an issue, advice is given, casino steps up and corrects said issue, player is happy......I feel all warm and fuzy inside...

 

[pokeraddict]

I have been 100% happy with every casino in this group. They are a top notch casino.

 

[jetset]

Always good to see operatolrs participating here and sorting out hassles before they escalate. Kudos to Belle Rock.

 

[lanidar]

It's nice to see someone who posts an issue, advice is given, casino steps up and corrects said issue, player is happy......I feel all warm and fuzy inside...

YOU FEEL ALL WARM AND FUZY INSIDE
Expired Image
YOU KNOW WHAT THESE ARE????????
DO YOU KNOW WHAT THESE ARE????????

THEY'RE PANSIES MAK....PANSIES!!!

 

[jetset]

Huh? Who are you referring to?

 

[lanidar]

Huh? Who are you referring to?

My friend m249a