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Gaming Club

Discussion in 'Online Casinos' started by mcgin, Apr 25, 2004.

Tags:
    Apr 25, 2004
  1. mcgin

    mcgin Dormant account

    Location:
    Casion
    Something very strange has just happened to me. I just opened an account with You must register/login in order to see the link. and deposited 250 to avail of their sign-up offer. When I tried to submit my details to get the bonus its telling me my account number is wrong, that all GC account numbers begin with tgc whereas mine begins with tgu. I can login to the casino and bet with the money, however when I ring cutomer service etc. They cannot find my account to help me, and they simply say that the account is not with them as it does not begin with tgc. Can anyone help, or know whats going on and how to sort it out?
     
  2. Apr 25, 2004
  3. tim5ny

    tim5ny Quit Gambling

    How about your name and email address? Weren't they smart enough to find you that way?
     
  4. Apr 25, 2004
  5. mcgin

    mcgin Dormant account

    Location:
    Casion
    Nope, they can't find it by that either
     
  6. Apr 25, 2004
  7. drkasper

    drkasper Webmaster

    Location:
    UK
    were you playing at their 'flash' casino or the download? I'd get them to refer this to their technical team ASAP - rather than their normal customer service - sounds like a nasty back-end issue
     
  8. Apr 25, 2004
  9. mcgin

    mcgin Dormant account

    Location:
    Casion
    It was the downloaded casino, and I finally managed to get through to one of the CS people that it was a problem at their end and they are talking to their tech people now, due to call back tomorrow.
     
  10. Apr 26, 2004
  11. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi mcgin,

    This sounds strange :what: Can you PM me with your account number so that I can follow this up, as I would love to get to the bottom of this.

    Best regards,

    Belle Rock
    (Formerly posted as Gaming Club)
     
  12. Apr 27, 2004
  13. mcgin

    mcgin Dormant account

    Location:
    Casion
    Well I got through to Bellerock gaming yesterday, and they seem to have sorted everything, fair juice to them for not running off with my money :)
     
  14. Apr 27, 2004
  15. m249a

    m249a Dormant account

    Occupation:
    self employed
    Location:
    Pa
    It's nice to see someone who posts an issue, advice is given, casino steps up and corrects said issue, player is happy......I feel all warm and fuzy inside... :thumbsup:
     
  16. Apr 27, 2004
  17. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    I have been 100% happy with every casino in this group. They are a top notch casino.
     
  18. Apr 28, 2004
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Always good to see operatolrs participating here and sorting out hassles before they escalate. Kudos to Belle Rock.
     
  20. Apr 28, 2004
  21. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    YOU FEEL ALL WARM AND FUZY INSIDE :what:
    [​IMG]
    YOU KNOW WHAT THESE ARE????????
    DO YOU KNOW WHAT THESE ARE????????

    THEY'RE PANSIES MAK....PANSIES!!! :eek: :eek: ;)
     
  22. Apr 28, 2004
  23. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Huh? Who are you referring to?
     
  24. Apr 28, 2004
  25. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    My friend m249a :thumbsup:
     

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