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Discussion in 'Online Casino and Poker Complaints - old section' started by scrollock, Jun 21, 2005.

    Jun 21, 2005
  1. scrollock

    scrollock Senior Member

    boro, uk
    this is non casino related and doesnt affect me, but anyone playing at their casino(s) should be aware of it.

    basically their sportsbook division is not paying out winning bets on the US grand prix.

    the exact details i found were on another website

    "One firm on the bestbetting website have disgracefully voided a 25 winning bet on the grand prix, Monteiro podium @ 250-1

    Claiming only a 6 runner race, when their rules clearly state that "The warm up lap counts as part of the race"

    They also said it was palpable, never minding the fact that they have been Monteiro Podium 250-1 for every race this season and probably will be next race.

    I spoke to their Sportsbook Manager who stated that they weren't regulated by IBAS, so when I asked him whether they could make their own rules up he answered "Yes we can"

    Prizes for guessing firm - they're not based in UK, but are always on bestbetting.com "

    they are the only sportsbook (that i know of so far to do this), without getting into a forum argument about the rights/wrongs of yesterdays farce in the US, the rules of their own site clearly state that the all the bets stand as all the cars took part in the parade lap.

    as i have told belle-rock assistant on here before, that the integrity and service of another part of your group will reflect on your other divisions.

    if you are going to distance yourself from the actions of your sportsbook, then maybe you should rename the sportsbook, and stop sending out promotional emails encouraging your casino clients to join it.
  2. Jun 21, 2005
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    North Carolina
    I heard someone else lost Euros (around 2000) because whatever sportsbook they used voided that race, too.

    The person was refunded their bet, so I guess the sportsbook called it a "push," but again not sure which one this player used.
  4. Jun 22, 2005
  5. bellerock

    bellerock Casino Representative

    CSR Supervisor
    South Africa
    Hi Scrollock,

    The Carmen Media Board of Directors had already looked at this and decided as a goodwill gesture to pay out all winning bets, and void all losing bets. Although they beleive the intitial stance taken to be correct they felt that paying the winners and voiding losing bets was a fair result in this case.

    Best regards,

    Belle Rock
  6. Jun 22, 2005
  7. sirius

    sirius Senior Member

    I was going to post this yesterday but didn't get around to it. They decided to pay out all the winners and refund losing bets on the race. Only 6 cars started the race! Last year I bet with gaming club sportsbook on a football match in the euro championships and they paid me for a win for Greece against Spain (I think) even though they only won in extra time and I was quite sure I was betting for the result in 90 minutes only.
  8. Jun 22, 2005
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    But then you could have been betting on a draw and lost because they included extra time in as well.
  10. Jun 22, 2005
  11. scrollock

    scrollock Senior Member

    boro, uk
    happy to hear the right decision was taken in the end, maybe things are looking up at bellerock :thumbsup:

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