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Gaming Club Locked My Account

Discussion in 'Online Casino and Poker Complaints - old section' started by metalica, Jan 20, 2005.

    Jan 20, 2005
  1. metalica

    metalica Dormant account

    Location:
    JAPAN
    I signed for Gaming Club up.
    In the next day, my account was locked.
    When searching with the e-mail, the reply returned.

    "We have contacted our Operations Department regarding your casino account status and they have informed us your casino account was registered in Japan and your computer is traced to France."

    I live in Japan.
    I sent the copy of the passport.
    However, they don't solve a lock.
    It passes already for equal to or more than 10 days.
    Anyhow, tell the way of having solve an account lock.
     
  2. Jan 20, 2005
  3. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    How did they trace your computer to France?
     
  4. Jan 20, 2005
  5. jpsartre

    jpsartre Dormant account

    Location:
    Denmark
    Once I was visiting friends in France and signed up at a casino from there. I had my account locked because the computer I signed up from was not in my registered country. I explained the situation and send copies of my passpost etc and all was okay but the casinos can definitely see where you sign up from.
     
  6. Jan 20, 2005
  7. metalica

    metalica Dormant account

    Location:
    JAPAN
    The explanation of me who am sorry was insufficient.

    I signed up from Japan.
    I don't have the experience to have done France.
    I don't find how the partner traced out.
     
  8. Jan 21, 2005
  9. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    The best advice I have for you if you are playing in Japan, is to go sign up with Gaming Club Japan (You must register/login in order to see the link.) - I suspect your current problem is probably a screw-up on their part - but in your case there is a better option.
     
  10. Jan 21, 2005
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I agree with Spear. You should have no problem there.
     
  12. Jan 21, 2005
  13. metalica

    metalica Dormant account

    Location:
    JAPAN
    Thank you for having advice.
    However, "The Gaming Club Japan" is registered already.
    (The Japanese can possess both accounts.)
    There, the problem like this time didn't happen.

    By the support, the reply like the following reaches.

    "Rest assured that we have forwarded them through to our Processing Risk Department for further review."

    However, my account is as locked.
     
  14. Jan 21, 2005
  15. mucullus

    mucullus Experienced Member

    Location:
    Germany
    The player database is likely to be the same for all localized outfits of the gaming club. In general, the accuracy of those tracing tools is only mediocre sometimes. I always thought casinos would take more data into consideration when it comes to detecting player fraud/multiple accounts.

    You can try to look up your own IP here:

    You must register/login in order to see the link.
    You must register/login in order to see the link.
     
  16. Jan 21, 2005
  17. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Hi Metalica -

    Since they are still looking into it, the best advice I can offer is to be patient - sometimes things don't always go the way they are supposed to. But it should be fairly obvious that you are not in France... LOL...
     
  18. Jan 21, 2005
  19. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Sign up somewhere else, and forget them.

    My experiences over the last few days (the first less than excellent experiences with every casino I've ever played at I should add) have taught me that there's no excuse for putting up with all this nonsense.

    If you know you are a genuinely honest player, with nothing to hide and just looking for a fair game - don't take any shit, and certainly don't go out of your way to solve their problems.

    Play somewhere else where you feel welcome and where they treat you like a customer.

    I'm not sure if 32RED accept players from Japan, but It's by far the place I play at most. Rest assured, it's the only MicroGaming casino I'll ever be playing at from here on in.
     
  20. Jan 21, 2005
  21. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    LOL - i was about to post the same thing :) Plenty of choice out there.
     
  22. Jan 21, 2005
  23. metalica

    metalica Dormant account

    Location:
    JAPAN
    I appreciate everybody's advice.

    However, it is that I am doing a deposit already that is important.
    It thinks that I don't never repay just as it is.
    However, I am angry to contact's there not being.


    I am playing in "32 RED".
    I think that the support of this place is very good.
     
  24. Jan 21, 2005
  25. Petunia

    Petunia Dormant account

    ** Do they use voice over IP? Either way, 1 + 1 = 2, unless in relationships, then it =3 and of course in some casino's it = WE DONT KNOW. I don't know what the deal is lately with Gambing Club... New year, new issues I guess... I do hope they sort it out soon, I'd hade to see a good outfit go rotten **
     
  26. Jan 22, 2005
  27. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi Metalica,

    Please PM your details to me and I will look into this for you.

    Best regards,

    Belle Rock
     
  28. Jan 22, 2005
  29. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Yay! Another convert :D Heh hee...

    "Very good" is an understatement, the support is absolutely and undeniably the best!
     
  30. Jan 23, 2005
  31. pingpong

    pingpong Experienced Member

    Occupation:
    lawyer
    Location:
    Oslo, Norway
    I have experennced that too!

    Just thought I would mention a problem that I have been having lately too, mainly when I have tried to sign up at playtech and rtg-casinos.

    First of all: I live in Norway, and have never been playing elsewhere than infront of my old homecomputer here in Oslo. But on several occations new casino accounts have been locked (or I have been denied to deposit with creditcards) just after I ve signed up. Sometimes I even havent got an explanation (like on portofino casino), but usually I have been told that i am logging in from Austria (! - I have never even been there) and for security reason I cant do this and that. When I tell them that I have never been playing outside Norway, they usually say: Sorry, our records show something else (and our records are the truth). But at one casino, 888.com i think, I got this answer:

    During a routine check on your account it was brought to our attention
    that you were logging in from Austria. As you are registered as being
    from Norway, this alerted us and as such you were contacted.

    The reason you were contacted is because we want to make sure that your
    account details are safe and that no other person is playing
    fraudulently on your account.

    The IP addresses showing on your account are showing from Austria and as
    you have explained that you never play anywhere apart from your home
    computer in Norway, I have carried out an investigation in to this.

    I have found that the internet provider you are using is actually based
    in Austria and therefore this will be the reason for the IP
    discrepancies.

    I apologise if our email has annoyed you, however please believe that we
    only wanted to ensure that your account details would remain safe and
    that you are aware of the IP discrepancies.


    Of course, this didnt make me any smarter. Are there anyone else that have experienced this? My internet provider is UPC, a reputable company...
     
  32. Jan 23, 2005
  33. casino employee

    casino employee Dormant account

    Location:
    not available
    From the experience I've seen, if you're using satellite internet that may be the reason why your login IP doesn't match your registration IP. The simplest solution is for the casino to call you at the phone number you are at (i.e. the one belonging to the country you listed when you registered). As long as they reach you at the Japanese (or Norwegian) country code, there shouldn't be a reason for them to worry.
     
  34. Jan 26, 2005
  35. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi All,

    Just to let you know, the problem with Metalica's account has been resolved. He was been blocked on an IP discrepancy that we have addressed, unfortunately I cannot go into more detail than that.

    Best regards,

    Belle Rock
     
  36. Jan 27, 2005
  37. metalica

    metalica Dormant account

    Location:
    JAPAN
    It solved a problem.
    My account lock was canceled.

    I appreciate all of giving a comment.
     

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