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Game malfunction claim by casino
- Thread starter iamkenly
- Start date
jetset said:
...which in all fairness, not all Parlay powered casinos are like that.
The place I posted about with the 10-day waiting period for withdrawal from a new account was Caribbean Party, a Parlay powered casino.
Once the 10-day period expired and I requested a withdrawal, I had the money in under 24 hours.
What does it take to get these guys on the Reputable list.. or at the very least, if Parlay ends up rogue, can these guys not be on the Rogue?
I have to disagree, I'm afraid. Where there is strong indication that the software is prone to fault, and especially where this is compounded by a software provider and casino operator who remain resolutely and overlong silent on the issue - even to the player in private - then I think it is a big CAUTION flag all round.
Iamkenley, have there been any further developments here from your side?
DCEG-Parlay remain apparently on another (and uncommunicative) planet.
However, I have received an email from the casino manager claiming that although to date no evidence of wrongdoing on your part can be found, DCEG have yet to finish their enquiry. He also says WWV has millions in the bank and that your payout does not represent a problem if no software malfunction is found.
I have suggested to him that enough time has now elapsed for both casino and provider to put up or shut up and pay.
Please keep this thread advised.
DCEG-Parlay remain apparently on another (and uncommunicative) planet.
However, I have received an email from the casino manager claiming that although to date no evidence of wrongdoing on your part can be found, DCEG have yet to finish their enquiry. He also says WWV has millions in the bank and that your payout does not represent a problem if no software malfunction is found.
I have suggested to him that enough time has now elapsed for both casino and provider to put up or shut up and pay.
Please keep this thread advised.
iamkenly
Dormant account
- Joined
- Jan 24, 2005
- Location
- Houston, Tx
Update on World Wide Vegas
Hello all,
Thank you again for all your assistance. I spoke with the casino manager today by phone and I am very encouraged to tell everyone that he will have a final determination tomorrow and that he said that he ultimately does need to pay me. I was very happy with my discussion with him and I told him the last thing I wanted to do was hurt his business. They have been in business for over 5 years and have a good reputation, thats why I am now confident that I will be paid. He has some issues with his software provider that he still needs to address. I will be speaking with him tomorrow to get this completely finalized. I will update you after I speak with him. It appears to be very good news .
Thanks again,
Robert Kenly Musch
iamkenly
Hello all,
Thank you again for all your assistance. I spoke with the casino manager today by phone and I am very encouraged to tell everyone that he will have a final determination tomorrow and that he said that he ultimately does need to pay me. I was very happy with my discussion with him and I told him the last thing I wanted to do was hurt his business. They have been in business for over 5 years and have a good reputation, thats why I am now confident that I will be paid. He has some issues with his software provider that he still needs to address. I will be speaking with him tomorrow to get this completely finalized. I will update you after I speak with him. It appears to be very good news .
Thanks again,
Robert Kenly Musch
iamkenly
largeeyes
Dormant account
- Joined
- Jun 22, 2004
- Location
- North America
As a gone gambling casino, I think he did do his homework. I am glad to see that things will probably work out ok.
This is good news, iamkenly and I hope Andrew comes through on his promises. Please keep us updated here as often as necessary as many of us are now following this matter with keen interest.
I think it does raise a number of interesting issues:
1) The player's *contract* is with the casino, and it should therefore be an obligation on the casino to treat the customer with respect and courtesy in cases like this. That includes regular communication and advising him/her on fundamental things like why his/her account is being locked, how long the delay will be and why he is not being timeously paid.
2) What is a reasonable time for a casino to refuse to pay a player because it suspects (I repeat "suspects") that there may have been a software malfunction and needs the expert input of its software provider? I would think that competent companies should need no longer than a week for this.
3) If there has been a software malfunction, how can the player community be certain that the ruling is genuine and supported by factual and acceptable evidence - it could be too easy for a crooked casino, or for that matter a dud software provider to simply invoke the "software malfunction" clause in the T&Cs and merely send the player his or her deposit. Convincing evidence would not imo be a suspicion that things were not right, or an opinion that the player was *too lucky* in relation to the casino-biased gambling math involved.
4) It seems that the question of "software malfunctions" always seem to arise when a big win is being claimed, and usually at a casino that is struggling - is there a correlation? That's a rhetorical question btw!
5) As someone else here has already pointed out, if a software malfunction is identified what about all the losing players in that timeframe?
The software malfunction excuse has been raised enough times to be worrying in the context of the above questions. Unregulated casinos need to be aware that when they make disqualifications on these grounds they immediately come under the microscope themselves, together with their software provider. That could have serious trust implications for the future in respect of their businesses.
One final word. Parlay Entertainment has yet to respond in any way to emails on this issue. That is not only unprofessional, but i.m.o. is cause for caution. There are other rumours circulating of discontinued games at Parlay sites, unpaid affiliates and previous *malfunctions.* That does not sit comfortably with players or the rest of the industry.
I think it does raise a number of interesting issues:
1) The player's *contract* is with the casino, and it should therefore be an obligation on the casino to treat the customer with respect and courtesy in cases like this. That includes regular communication and advising him/her on fundamental things like why his/her account is being locked, how long the delay will be and why he is not being timeously paid.
2) What is a reasonable time for a casino to refuse to pay a player because it suspects (I repeat "suspects") that there may have been a software malfunction and needs the expert input of its software provider? I would think that competent companies should need no longer than a week for this.
3) If there has been a software malfunction, how can the player community be certain that the ruling is genuine and supported by factual and acceptable evidence - it could be too easy for a crooked casino, or for that matter a dud software provider to simply invoke the "software malfunction" clause in the T&Cs and merely send the player his or her deposit. Convincing evidence would not imo be a suspicion that things were not right, or an opinion that the player was *too lucky* in relation to the casino-biased gambling math involved.
4) It seems that the question of "software malfunctions" always seem to arise when a big win is being claimed, and usually at a casino that is struggling - is there a correlation? That's a rhetorical question btw!
5) As someone else here has already pointed out, if a software malfunction is identified what about all the losing players in that timeframe?
The software malfunction excuse has been raised enough times to be worrying in the context of the above questions. Unregulated casinos need to be aware that when they make disqualifications on these grounds they immediately come under the microscope themselves, together with their software provider. That could have serious trust implications for the future in respect of their businesses.
One final word. Parlay Entertainment has yet to respond in any way to emails on this issue. That is not only unprofessional, but i.m.o. is cause for caution. There are other rumours circulating of discontinued games at Parlay sites, unpaid affiliates and previous *malfunctions.* That does not sit comfortably with players or the rest of the industry.
- Joined
- Jan 19, 2002
- Location
- Someplace other than where you're at
A bit of follow-up on this matter...
I spoke with Andrew, Thursday, and he stated that the only reason iamkenly would not be paid would be if there was any sort of proof via DCEG (Parlay) of the player somehow manipulating the software in his favor. Andrew realized that if DCEG dragged their feet in this determination, he would have no choice but to pay the player, regardless.
Fortunately, in this case, DCEG came back with the goods, and there was no untoward play by iamkenly. After speaking with Andrew today, it is my understanding that iamkenly's withdrawal has now been made in total via wire transfer.
In fairness to both Andrew and WorldWideVegas, I'd like to point out that these guys have been in business for over six years. We've had considerable experience with this casino (back in '98, as well as ongoing in the past 18 months or so). I can count the number of player issues we've had with WWV on one hand--and of these issues, most were due to a player not understanding the terms and conditions. Further, of these issues, ALL were resolved swiftly and favorably for the player. Unfortunately, I can't think of many casinos with this sort of track record, no matter how reputable they may be. It is an impressive track record for WWV.
Another point which should be made is that iamkenly exercised incredible fairness (matched with patience) in his handling of this matter. I'm not certain if I'd won that amount of cash that I'd be able to be as calm and patient as he had. Good job, iamkenly.
I spoke with Andrew, Thursday, and he stated that the only reason iamkenly would not be paid would be if there was any sort of proof via DCEG (Parlay) of the player somehow manipulating the software in his favor. Andrew realized that if DCEG dragged their feet in this determination, he would have no choice but to pay the player, regardless.
Fortunately, in this case, DCEG came back with the goods, and there was no untoward play by iamkenly. After speaking with Andrew today, it is my understanding that iamkenly's withdrawal has now been made in total via wire transfer.
In fairness to both Andrew and WorldWideVegas, I'd like to point out that these guys have been in business for over six years. We've had considerable experience with this casino (back in '98, as well as ongoing in the past 18 months or so). I can count the number of player issues we've had with WWV on one hand--and of these issues, most were due to a player not understanding the terms and conditions. Further, of these issues, ALL were resolved swiftly and favorably for the player. Unfortunately, I can't think of many casinos with this sort of track record, no matter how reputable they may be. It is an impressive track record for WWV.
Another point which should be made is that iamkenly exercised incredible fairness (matched with patience) in his handling of this matter. I'm not certain if I'd won that amount of cash that I'd be able to be as calm and patient as he had. Good job, iamkenly.
iamkenly
Dormant account
- Joined
- Jan 24, 2005
- Location
- Houston, Tx
Great News from WWV
Hello all,
I am pleased to let everyone know that I have had my entire balance re-instated at WWV and have cashed out via their accounting department. Andrew spoke with me today and put my entire balance back in my account. I am thrilled to give all of you this news. Thank you GreedyGirl for your comments about both myself and WWV. Although I did have to wait awhile for a final determination, I can say that Andrew did deal with me fairly after reviewing the issue with his software company and I am pleased to tell you that I have already started to play their again after a very large cashout of most of my balance. I expect to receive my funds in a couple of days and will update you all when I do. Thanks again to everyone for all your help and assistance.
Robert Kenly Musch
iamkenly
Hello all,
I am pleased to let everyone know that I have had my entire balance re-instated at WWV and have cashed out via their accounting department. Andrew spoke with me today and put my entire balance back in my account. I am thrilled to give all of you this news. Thank you GreedyGirl for your comments about both myself and WWV. Although I did have to wait awhile for a final determination, I can say that Andrew did deal with me fairly after reviewing the issue with his software company and I am pleased to tell you that I have already started to play their again after a very large cashout of most of my balance. I expect to receive my funds in a couple of days and will update you all when I do. Thanks again to everyone for all your help and assistance.
Robert Kenly Musch
iamkenly
Truly great to see you succeed after all the stress and hassle that this has involved for you iamkenley, but I think you're a brave man to continue playing the software of a provider who doesn't communicate with the public and has some history of malfunctions.
I think in Andrew's place I would be looking around for somewhat better software than Parley's appears to be LOL!
I think in Andrew's place I would be looking around for somewhat better software than Parley's appears to be LOL!
I've just been re-reading GreedyGirl's good news post above, and the following caught my eye due to its positive connotations:
QUOTE I spoke with Andrew, Thursday, and he stated that the only reason iamkenly would not be paid would be if there was any sort of proof via DCEG (Parlay) of the player somehow manipulating the software in his favor. Andrew realized that if DCEG dragged their feet in this determination, he would have no choice but to pay the player, regardless.UNQUOTE
This implies that the mere fact of a software malfunction (one not *manipulated* by the player) is not sufficient to warrant cancelling a player's winnings, even if the T&Cs make provision for that.
QUOTE I spoke with Andrew, Thursday, and he stated that the only reason iamkenly would not be paid would be if there was any sort of proof via DCEG (Parlay) of the player somehow manipulating the software in his favor. Andrew realized that if DCEG dragged their feet in this determination, he would have no choice but to pay the player, regardless.UNQUOTE
This implies that the mere fact of a software malfunction (one not *manipulated* by the player) is not sufficient to warrant cancelling a player's winnings, even if the T&Cs make provision for that.
mary
Dormant account
- Joined
- Dec 12, 2000
If you want to encourage Parley, a publically traded company, to respond to Brian Cullingworth's inquiries, give them a prod here:
They want people to buy their stock, they should answer their email about allegations of unsound software.
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They want people to buy their stock, they should answer their email about allegations of unsound software.
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