iamkenly
Dormant account
- Joined
- Jan 24, 2005
- Location
- Houston, Tx
Hello to all,
I am a player at World Wide Vegas casino and joined last week. I made 3 $200 deposits. I lost the first two deposits. I was succesful with the third deposit playing craps. Over a 3 day period, I won over $21,000. I was betting very high stakes as my balance grew over the 3 days with some bets as large as $900/roll. After several cashouts, my account was disabled and the casino said they were investigating a game malfunction. That was 4 days ago. They have stayed in touch with me, however, my response to them was that I did not notice any game problems or malfunctions over the 3 day period. In fact, I was winning and losing all along the way. I had swings up and down for thousands of dollars. I even had to reverse several cashouts after losing what was in my balance. They have informed me that their software provider is looking into the matter and will let me know when they have a determination. My account is still disabled and they have disabled their craps game as well on their site. Do I have any recourse in this matter? and how should this be handled? Are all of my bets null and void and am I just at their mercy? Are all 3 days going to be wiped out, b/c I also played other games that I also did well at? How are these issues usually handled? I still claim that there was no game malfunction, certainly not one that was noticeable or abused by me.
Please help advise me on this matter.
Thank you
I am a player at World Wide Vegas casino and joined last week. I made 3 $200 deposits. I lost the first two deposits. I was succesful with the third deposit playing craps. Over a 3 day period, I won over $21,000. I was betting very high stakes as my balance grew over the 3 days with some bets as large as $900/roll. After several cashouts, my account was disabled and the casino said they were investigating a game malfunction. That was 4 days ago. They have stayed in touch with me, however, my response to them was that I did not notice any game problems or malfunctions over the 3 day period. In fact, I was winning and losing all along the way. I had swings up and down for thousands of dollars. I even had to reverse several cashouts after losing what was in my balance. They have informed me that their software provider is looking into the matter and will let me know when they have a determination. My account is still disabled and they have disabled their craps game as well on their site. Do I have any recourse in this matter? and how should this be handled? Are all of my bets null and void and am I just at their mercy? Are all 3 days going to be wiped out, b/c I also played other games that I also did well at? How are these issues usually handled? I still claim that there was no game malfunction, certainly not one that was noticeable or abused by me.
Please help advise me on this matter.
Thank you