Gambling addiction and casino responsibility

mskimber

Dormant account
Joined
Apr 10, 2005
Location
Cali
Just a vent here I guess. I have had a problem with online gambling for the past 4 years or so...have lost so much--money and otherwise.

I'm an adult and take full responsibility for my actions and the problems they have caused. I've controlled it over the years but at times it gets out of hand, as it has in recent months.

I eventually get to the breaking point and end up imploring whichever casino I have stumbled into to PLEASE disable my account..have a gambling problem, etc. They usually respond pretty quickly and cancel my account.

This solves it for the interim, till the next time. This last go round I have encountered a couple of casinos that either assure me that my account is locked and I cannot access it--but low and behold it never gets locked. I go in again, then ask them WHY was I even allowed to get in there? They always say it was a glitch, management will look into it and get back to me. Of course they never do...and I cave eventually and lose again.

Another casino, I begged and implored by email that I had a gambling addiction...to please cancel my account so I can't lose anymore. It took them a full day to respond and when they did were quite glib. Maybe I just needed a cooling down period?? In any event, if I wanted my account disabled I had to respond to them with mundane details or else they would not do it. Yeah, I caved and lost more of the rent money. THEN I sent them the details.

To the compulsive gambler, it only takes one split second to make a bad decision that has long winded repurcussions. As I said earlier, I take full responsibility for my actions. Yet...where do ethics come into play? Someone tells you they are sick and have a problem--the least you can do is not poor more arsenic down their throats.

Maybe I am naive...business is business and I have to find a way to deal with my sh*t. Yet--I just think "accredited" should also mean somewhat moral and ethical. Could be wrong--won't be the first time.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hi mskimber - I'm really sorry to hear of your woes. :(

Please read this section; hopefully this will give you some ideas and/or guidance on how to quit gambling.
http://www.casinomeister.com/quit_gambling.php

The casinos listed at Casinomeister are receptive to problem gambling and will ensure that those who claim to have gambling problems will be dealt with appropriately. I hope the problems you've had didn't stem from any of them. If so, I need to know about it.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
HiKimber,

Firstly, really sorry to hear what you have been going through and please try to keep your head up.

I myself have taken a break for a year, I went to Casinomeister's quit gambling section and came across a program called "gamblock", I paid $70 for the program and it last for a year, I personally like the program and what it does.
It will not allow you to access ANY sports/casino/poker sites or even websites that have anything to do with this kind of stuff, even news articles realting to gamlbing cannot be accessed.
I took the break personally as I had my first child and had better things to do with my money, I love gambling and new I would have weak moments and that is the reason I went down that path.

I well and truly agree that the casino's you mentioned SHOULD have way better measures in place. The casino that stated a colling off period after you stated a gambling problem should be considered for the rogue pit.

here are some tips for you if tyou feel you have a weak moment, email casino's that you have not played at before and inform them you have a gambling problem, ask them to open a accoubnt for you then clsoe it for the reasons of being a problem gamlber and then close it again so if and when you do open a account there it will get flagged and hopefully close you down.
Another one is to change your passwords on all your accounts to something you wont remember, shut your eyes and type a heap of numbers in or something so when you do try and access it you will have that few minutes of grace and hopefully notcontact them for a new one.

But honestly the gamblock program is great and something you may want to look into.

Regards,

Same_old
 

WonderingSpirit

Casino critic
Joined
Nov 15, 2008
Location
Scandinavia
Its really annoying when some casinos refuse to close your account on request.

Happened to me at 32vegas. I asked for a closure several times, but they never closed my account. I uninstalled their casino, but it still bugs me that they have my account open.
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
The problem with locking accounts is that there are so many casino's, you'll always find one where you can create a new one if the little devil has broken your willpower again.
Gamblock can be a solution, but if you're good with computers, you'll find a workaround, but it is still a pretty steep hill to take.
Best thing to do is disable your internetconnection completely.
You really can live without internet, and if you really need to be on the net for something, visit friends, parents, family, neighbours..
It may seem to be very radical, but your problem asks for a radical approach I think.

Wish you all possible succes and even more strength!
 

misskimber

Dormant account
Joined
Feb 23, 2005
Location
California
Thanks for the responses!

I actually installed Gamblock on our desktop last year and it works like a charm. That computer even SEES the words "casino" or "Vegas" and it shuts right down. Got a new laptop earlier this year and the old habits started again. Guess I will need to install Gamblock here also. How ridiculous is it that I am reluctant to spend 50 bucks on Gamblock, yet think nothing of using EWallet like an ATM machine?

It's just such a fine line--sometimes I can actually set a budget and stick to it, and online gambling can be fun. It always escalates, though and turns into a disaster. I've actually stayed away for years at a time but it never lasts. I ENJOY gambling, but can't control myself. It really s*cks! :puke:

The one casino that suggested a "cooling off" finally responded that all of my accounts with their group have been locked. Oi..lots of accounts there accumulated over the years. I KNOW it is not their responsibility to monitor me or stop me from gambling--but I DO feel they at least need to have some sort of concrete plan of action in place when a person practically begs them for assistance. It just makes it look like they are hoping to wrangle just another few deposits from you...

CM: Do you want me to forward the names of the casinos to you in private or is it okay to post them? Not sure the proper protocol.

Thanks again for just responding. I really just needed to see my words in front of me, to make this situation real and hopefully my decision..(okay, I really have no choice!) to stop gambling will stick this time. I like your idea, Same_Old, of just taking a scheduled break. I guess I still want to believe I can control it someday...
 

thetest32

Non-Gambler
Joined
May 19, 2003
One thing I have noted is that many casinos have software that automatically locks an account after 3 wrong password attemptes - MG casinos do for sure. As such, if support are being off just dileberately keep entering the wrong password. After a few goes, bingo! The account is locked and you need to contact support to reopen it... obviously you can do this but it puts in place that much needed 'thinking space' before gambling again.

B.
 

deltoid

Dormant account
Joined
Mar 30, 2009
Location
canada
name and shame the casinos, please.

it's extremely bad on the casinos part, not just morally, but problem gamblers often charge back their losses, costing the casino. Completely foolish AND scummy to allow a problem gambler in!
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Also worth mentioning deposit limits. Most casinos will set a weekly deposit limit if you ask. As far as fallbacks go, another good control is to open a bank account with no Internet banking and no cards. Get your salary paid in here, get your bills paid out. Keep your existing account as your day-to-day. You can only top it up by walking in and withdrawing from your main account.

Fallible of course, but again it adds to the time lapse and hopefully the gamblng urge will pass. And even if it doesn't, it makes it harder to chase your losses.

Oh and 3dice slot tournaments are a great way to beat the urge. They last for hours and cost a buck or 4 tops. I do these when i fancy a gamble often and it works as an alternative for me.
 

slotplayer

Ueber Meister
webmeister
Joined
Oct 11, 2006
Location
USA
I stopped last feb and haven't bet a single dime online or in land casino since.
In that time since, I still had a free $50 chip in my points account and in a weak moment decided to play it. I re-installed the casino and logged in. Then it said your account is locked.

That error message reminded me I asked that my account be closed.

In retrospect, that was the best thing I ever did. In the moment that followed, my thinking cleared and the urge quickly passed. I've saved a boat load of money since then.

If they won't close your account, do the password sugggestion.
 

misskimber

Dormant account
Joined
Feb 23, 2005
Location
California
The casinos were Grand Hotel and Club World/Aladdins Gold. The latter let me log on and play a couple of times AFTER I asked to be deleted...and they told me that I HAD been deleted as per my request and could not explain why I could still login? Was told that "management" would get back to me. This was weeks ago...pretty safe to say they have nothing to say. And I fear that if I were to download the casino again I WOULD be able to login.

Anyway...they at least deserve a cyber whoop for their errant disregard for people who implore them to have their accounts locked for their own good.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
The casinos were Grand Hotel and Club World/Aladdins Gold. The latter let me log on and play a couple of times AFTER I asked to be deleted...and they told me that I HAD been deleted as per my request and could not explain why I could still login? Was told that "management" would get back to me. This was weeks ago...pretty safe to say they have nothing to say. And I fear that if I were to download the casino again I WOULD be able to login.

Anyway...they at least deserve a cyber whoop for their errant disregard for people who implore them to have their accounts locked for their own good.
I'll contact the appropriate parties and have them check out your account to see what happened.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
I'll contact the appropriate parties and have them check out your account to see what happened.


Bryan I have been trying to find that thread that was started a while back where everyone contributed on what they do if they are not gambling etc.
Had some really good posts in there that may help Kimber divert his attention.

I dont suppose you have that handy :D
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Bryan I have been trying to find that thread that was started a while back where everyone contributed on what they do if they are not gambling etc.
Had some really good posts in there that may help Kimber divert his attention.

I dont suppose you have that handy :D
Easy - just do a search on Gamblock :p

These are two must reads for anyone in the gambling business: player, affiliate, marketer or operator.
http://www.casinomeister.com/forums/online-casinos/30252-made-myself-violently-ill.html
http://www.casinomeister.com/forums...ick-hobby-warning-quitting-gambling-rant.html
 

clubworld

Rogue casino operator
Joined
Sep 20, 2006
Location
UK
Hi mskimber,

I have been unable to locate your account on our systems so I am afraid I cant be specific as to what happened here, please can you send me your username by PM so i can look into this for you.

As with all changes to our player's accounts we do require the request in writing, this is so we can be sure that the request is actually coming from the account holder.

Once the request is submitted our procedure is based on the reason stated - if the email mentions problem gambling, excessive debts, lack of self control etc then the account is immediately deactivated. If the email mentions bad luck, poor service or just says 'close my account' then the request is picked up by my retention team who will attempt to resolve the problem.

We do take this aspect of the business very seriously and so I am keen to get to the bottom of this one and make any changes required to prevent it from happening again.

Kind Regards
Tom
 

MiniVegasGroup

Dormant account
Joined
May 28, 2008
Location
Worldwide
The casinos were Grand Hotel and Club World/Aladdins Gold. The latter let me log on and play a couple of times AFTER I asked to be deleted...and they told me that I HAD been deleted as per my request and could not explain why I could still login? Was told that "management" would get back to me. This was weeks ago...pretty safe to say they have nothing to say. And I fear that if I were to download the casino again I WOULD be able to login.

Anyway...they at least deserve a cyber whoop for their errant disregard for people who implore them to have their accounts locked for their own good.
Hi Misskimber
could you please send me a private message with your Grand Hotel account details?We are very sensitive to this sort of issues and we follow a very strict procedure whenever we are pointed towards problem gambling with one of our players.
We literally lock the claimant account immediately and follow up the matter according to eCOGRA's straight-forward guidelines in regards to such issues.
PLease contact me privately at your earliest convenience, I am looking forward to investigating this case without any further waste of time and take any necessary action to identify the problem and ensure it never, ever happens again.
I thank you in advance for your cooperation.

Mike.
 

pinsnpies

Experienced Member
PABaccred
PABnononaccred
Joined
Sep 10, 2008
Location
Bangor North Wales UK
The problem with locking accounts is that there are so many casino's, you'll always find one where you can create a new one if the little devil has broken your willpower again.
Gamblock can be a solution, but if you're good with computers, you'll find a workaround, but it is still a pretty steep hill to take.
Best thing to do is disable your internetconnection completely.
You really can live without internet, and if you really need to be on the net for something, visit friends, parents, family, neighbours..
It may seem to be very radical, but your problem asks for a radical approach I think.

Wish you all possible succes and even more strength!
I totally agree. You need willpower to stop. If I wanted to stop Gamblock would be uselees for me as I know a simple workaround. Closing accounts at every casino online will be a real pain.
 

kenneth2816

Dormant account
Joined
Feb 25, 2006
Location
North Carolina
Hope no one thinks the following is an attempt to come off as "special".

I know addictions. Gambling addiction can be very powerful and instantly destructive. By definition an addiction is a relationship with a mood or mind altering experience whereby the loss of control of the rate and frequency has occured resulting in "life damaging" consequences.

The addiction is not in the activity, subtance or experience, but in the person. Addiction is not a moral defect of character nor is it a sign of weakness. Some of the strongest people I've ever met were addicts, once.

Without judgement and without harshness, attempting to block the "supply" in an attempt to control the compulsion has rarely worked, and though I applaud the industry's sensitivity to this issue, the total responsibility rests with the addict alone.

Recovery is different for each person as the motives to indulge are different for each person. But only that person can say if they are a gambling addict. if I say I am a gambling addict, I acknowledge my powerlessness over it.

There is an old axiom among addicts of all kinds:

One is too many and a thousand never enough.

There is also no quick fix for any real addiction, sorry to say. The only tenable solution is total abstinence. This is a hard concept for many.

I admire the ability to openly admit, but I balk at any attempt to hold liable other than self for the "problem". Addicts are not victims anymore than they do what they do intentionally. In other words, there simply IS no external fix.

Gambling establishments do not intentionally market a predatory commodity. Evidence of this can be seen by the vast majority who know when to stop.

But to an addict, there is this constant (but not irreversable) dual process of both blame and denial. No one else is or can be responsible for recovery but self.

In my opinion, asking for an account to be closed in order to curb my addiction is like e-mailing Hostess and asking them not to sell Twinkies within a hundred miles of my house.

All the best...............
 

love2winalot

Dormant account
Joined
Feb 10, 2009
Location
Philippines/Visiting Las vegas
Hiya: You could always just get rid of your PC. Or, let your wife/family take control of it, and make you a secondary user so you are not able to download any Casino software.

Then there is the old fasion way. Get paid, pay your rent first, pay your electric/gas bill second. Go to store and buy food for 2 weeks, or until next payday, and after this, ENEN IF YOU GAMBLE, AND LOSE, you still have a roof over your head, and food to eat.

There is also another method. You get paid. You cash your check. You are using some method of getting the money out of your hand, and into the OnLine casino. Eliminate that method. There are many ways to do this, just pick one, and go with it.......
 

livefree247

Meister Minion
webmeister
MM
Joined
Sep 15, 2006
Location
Massachusetts
Gambling addiction is the same thing as alcoholism, total abstinence is required.
like an alcoholic one drink is two many and a thousand is never enough, "one bet is two many and a thousand bets is never enough"

This a progressive disease that only gets worse... and there's no such thing as "a cooling off break" its a matter of have you done enough self destruction to yourself and your family to really quit. closing your casino accounts is just putting a band aid on the problem.
The solution is you need some kind of support group.
if you cannot get hold of your disease which is all so powerful.... I would suggest.. you google your local Gamblers Anonymous, and try to find a meeting for new members, and go. bring a friend or your spouse for support, you can't do this alone....you need people around you that know what your going through and understand that it has nothing to do with willpower, and that your powerless over gambling. and once you start, you cannot stop.
 

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