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Galewind Games and browser capabilities

Discussion in 'Online Casinos' started by vinylweatherman, Oct 17, 2011.

    Oct 17, 2011
  1. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    ***ADMIN NOTE: removed from another thread (derail) - but restored here.***


    It's a case of familiarality. I have tried others, but quickly get lost when trying to find how to do certain things. I have also found that software (Microgaming for example) ONLY uses IE for the lobby, regardless of any other browser that is installed and registered as the default.

    I also have this expectation that IE is less likely to run into problems with Windows since both come from the same company, and should at least be compatible with each other. I also can never get Flash to work in Firefox, the plug-in is there, but displays a black box instead of the Flash content. If the website uses Flash, the user has no choice but to install the Flash plug-in, even though Flash is rapidly being discredited as a "reliable" method of including video content in websites. The Flash issue is what makes iPad such a problem as a platform, as so many websites just don't work on it unless they are specifically engineered as "iPad friendly". This lack of multi platform compatibilty is what keeps Microsoft in such a dominant position. Other standards are better, but this doesn't help if the websites you visit don't use them.
     
  2. Oct 17, 2011
  3. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    VinylWeatherman,

    Would it be possible for you to to go to You must register/login in order to see the link., select the Products page, and then click the "Launch Demo Casino" button?

    I would like to see if our product also causes for you this problem (if it still exists in your browser).

    Indeed, I would be very interested in knowing of any problems you experience, in any browser you have available to you, with our product.

    Thank you very much in advance for your help.

    [I sincerely apologize for the derail. However, the opportunity for problem investigation presented itself, and I naturally became concerned. My best wishes, SlotMonster, with your Baptism by Fire.]

    Chris
     
    Last edited: Oct 17, 2011
    1 person likes this.
  4. Oct 18, 2011
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Galewind demo works fine, but since I have already fixed this problem, this is to be expected.

    A better test would be to check back when this problem is known to exist, and see how the site copes. There is more about this issue in the Microsoft knowledge base, which is where I found both the cause and solution, as well as understanding more about the issue.
     
    1 person likes this.
  6. Oct 18, 2011
  7. DiamondGeezer

    DiamondGeezer Dormant account PABnononaccred2 PABnoaccred PABaccred

    Occupation:
    Antiques Dealer
    Location:
    NOT Pennsylvania!!!
    Chris thanks for that link I took a look around and you have a very handy product on your hands here. Also I was majorily impressed to see you are available for real money at Pinnacle :notworthy. Being the casino of choice of the world's most respected Sportsbook is no mean achievement :).

    For all you players who prefer to play without a bonus and like fast payments then Pinnacle is a great option (sadly no US currently). From sportsbetting I've had super fast payouts and their reputation is absolutely first class, serious bettors keep HUGE balances here.

    I was looking around and saw the RTP reports which were very well presented. Couldn't help noticing this which is fits in well with the VP discussion earlier. A good illustration of how variance can affect casinos aswell as players:

    [​IMG]


    Anyway do keep up the good work you have an excellent product.
     
    1 person likes this.
  8. Oct 19, 2011
  9. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    VinylWeatherman,

    Re: "... since I have already fixed this problem, ..." I suspected that this may be true. Ah well. As I mentioned, a problem solving opportunity presented itself, and I wanted to jump right on it.

    Based on admittedly little data, if a visitor going to my web site, or to the site of my current deployment, were to encounter this problem, or any problem really, their solution is, I suspect, to simply go away. I understand that. I would probably do the same.

    Unfortunately, with Google's Chrome having reheated the Browser Wars, such that Chrome, Firefox and Opera are now releasing version updates every 14.3 minutes, trying to keep up with all of this is proving to be a monumental, and at times frustrating, task.

    BTW, I did a bit of investigation in the Microsoft knowledge base. The "256 character user-agent string" problem appears to be specific to Microsoft's .NET versions 1.1 and 2.0 web sites. Although our servers run on the Windows platform, we are not using .NET web sites.

    Thanks for your help.

    Chris
     
  10. Oct 19, 2011
  11. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    DiamondGeezer,

    Thanks for the compliments.

    LOL, Well, the cat is now out of the bag. I think that I have been very careful to always use the phrase "my current deployment", but here you've gone and popped the lid off that can.

    As you indicate, with the wager volume that is available at Pinnacle, you can be sure that Galewind has to have absolute, unwavering, no-doubt-about-it, 100% confidence in every little aspect of every single part of our product, from game play to Help files, to, well, everything. When there is $100K on a Craps table waiting on a single roll of the dice, well ... any excuse, about anything, sinks like a lead balloon.

    You can perhaps also understand why we don't really have a lot of "Vegas Glitz" in our product. For a Sportsbook player, it's "Just give me the damn game, give me the damn cards, make it damn fast, and don't bother me with any confusing go-here-go-there buttons or any silly prompt bullshit."

    That's also why we don't have that "Don't you want to enroll now and enjoy the excitement of real money play?" crap every 27 seconds in the Play-for-Free product. Or forcing you to first sign up just to check out the Play-for-Free. I'm just too old for that garbage.

    Not only is it extremely annoying, but I find it downright insulting. I mean, I don't care whether I'm going to put down a nickel a line in Gems of Isis, $10 a hand in Oasis Poker, or $500 a round in Baccarat, it's still insulting.

    So anyway, I think we've done a pretty good job there.

    BTW, If you really want to see variance in action, click the "Other" tab located over to the right of this run chart. Right now the only game in this "Other" game group is Keno, so you are seeing month-to-month Keno returns here, ranging from 93.2% to 102.54%. (The total Actual RTP for Keno since it went live - about 12 million games - is 97.43%, versus a Theoretical RTP - averaged across all 10 picks - of 97.48%.)

    A few other things in which you may be interested.

    1. On this same page, just a little below this chart, is a link titled "More Information on RTPs". If you click on this link you will go to the page for which I asked Casinomeister member's critique in my Return to Player - Critiques Requested thread.

    2. If you click the Games link in the top right header (Games | Cashier | Lobby | FAQ), and select any game from the list of games, you will see a list of game-specific statements. Towards the bottom of this game-specific list you will see a statement labeled "Game Malfunctions". Clicking on this link will bring you to a page for which I also asked Casinomeister member's critique.

    3. And finally, the sad truth. On this Pinnacle page, near the top left, is a large orange rectangle containing the words "PLAY FOR FUN - NO DOWNLOAD". If you click this, you launch Pinnacle's Play-for-Fun Casino. At the top center of this popup Casino is a bright red button labeled Help. This Help button exposes everything we have to offer; game returns, certifications, game instructions, links to game strategy guides, the absolute works. Why the sad truth? Fewer than 15% of the people that enter the Casino ever click on this Help button.

    Again, thanks very much for your compliments.

    Chris
     
    Last edited: Oct 19, 2011
    1 person likes this.
  12. Oct 19, 2011
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Congrats on picking up Pinnacle as a licensee - that's an impressive coup!
     
    1 person likes this.
  14. Oct 19, 2011
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If you have seen what happens after clicking "help" in other softwares, you should consider 15% "pretty good". Most "help" usually just tells you what you already know, and NOT what you hoped to find when you clicked on it. Your "help" gives no indication of what's there, and only players who click it, or hear about it, are going to know that it tells them a good deal more than they expected to be there. I suspect players are more likely to look for the paytable, and having found it, be satisfied they have all the casino is prepared to reveal to them. For many games, players already know how to play, and don't see the need to click "help" to learn, say, how to play Blackjack.
     
    1 person likes this.
  16. Oct 19, 2011
  17. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    VinylWeatherman,

    Well, I can't argue with that. I'm already on record as describing online Casino documentation as pablum. (Simmo's RTP paytable is one of the noted exceptions.)

    If you've been to the Products page on our Corporate web site, and launched the Play-for-Free Demo, you may have seen that our Help system is context sensitive. That is, if you click Help in the Lobby, then you get the Lobby help. If you click Help in Blackjack, you get the Blackjack help. And like that.

    I don't know. I like our Help system. Actually, I'm kind of proud of our Help system. If you spend any time browsing it, I think you'll see why. It's fast, compartmentalized, context sensitive, and has a lot of good functional information. Plus, I think it is well written.

    But I can't argue with your fundamental point. Players have been conditioned to view online Help as pablum.

    Ah well. What are ya gonna do?

    Chris
     
  18. Oct 19, 2011
  19. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    jetset,

    Thanks.

    BTW, our Casino has been at Pinnacle Sports as Galewind Software for over 4 years, and for an additional 3 years before that under a different company name.

    Chris
     
  20. Oct 19, 2011
  21. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    Just to highlight:

    This thread was started because VinylWeatherman reported 2 "mission critical" problems with another Flash Casino site that he went to visit.

    One of these problems had to do with his IE browser receiving an "unsupported browser" error return from the server, which seemed to have to do with some amazing funkyness with a "corrupt user agent string".

    The other problem had to do with Flash just not working with his Firefox browser.

    So I opened this thread up with a heartfelt plea for anyone to visit our You must register/login in order to see the link. and "Launch Demo Casino" using whatever Browser they've got.

    If anyone finds any problem with anything I would truly appreciate knowing about it. We test (and test, and test) in a couple of different versions of IE, Firefox, Chrome and Opera, and all of our test engines work fine.

    In addition, we get on average about 5 to 10 visitors a day in the site, playing in total a couple of thousand games.

    However, as I've mentioned, I'm convinced that if someone comes to the site and encounters a problem, then rather than email us, which is work that I wouldn't do either, they just go away.

    So, really, that's it. Most people seem to like our games, so a quick in and out might actually be enjoyable. The only real burden is that if things don't work perfectly I'd really appreciate your taking the time to tell us.

    Thanks in advance.

    Chris
     
  22. Oct 20, 2011
  23. DiamondGeezer

    DiamondGeezer Dormant account PABnononaccred2 PABnoaccred PABaccred

    Occupation:
    Antiques Dealer
    Location:
    NOT Pennsylvania!!!
    Everything is working fine here, I am playing in the latest version of Firefox. Your VP is excellent, one of the nicest I've seen infact. It is faster than any non download version I have come accross and it has a nice feel. Not having autohold is a smart move, MG do that on All Aces for example.

    I like ths slots too. Crazy 8 Line has nice colours and a clean look plus it's something a bit different. One thing I have noticed with the slots though is there is an alarming coin jump. For instance in Crazy 8 Line it goes from 8.00 to 40.00! If it is the same on the real money version that looks wrong to me, you would expect it go to 8.00, 10.00, 12.50 etc. You might want to look at that.

    Guys come and try these games coz the software's good :thumbsup:. Chris has put a lot of effort in and deserves some more feedback.
     
  24. Oct 20, 2011
  25. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    DiamondGeezer,

    Okay, glad to hear all is well. Thanks for the compliments.

    The problem introduced by the latest version of Firefox was with the JavaScript focus() command. (This same problem happened when Chrome went from version 9 to version 10.)

    When you open the Help popup, then return your focus to the Casino such that the Help popup is hidden behind the Casino window, and then click the Help button again, nothing seems to happen.

    This is because the Casino sees that you already have the Help window open, so it tries to bring it into focus (that is, shift it to the top of the graphics stack on your monitor). Previous versions of Firefox supported this with a simple JavaScript focus() command. The latest version stopped this focus() command from working.

    So, we needed to find a workaround. Which we did. But if you do find yourself going back into the Casino, I'd appreciate it if you could check out this little bit of functionality.

    Re: alarming coin jump. Limitations in available space. We have Players using the $0.10 coin, and others using the $10.00 coin. With our $0.10, $0.25 and $1.00 coins in Crazy 8 Line, we feel that we have properly highlighted the lower end of the coin spectrum. But the result is that the jump to the higher end is harsh.

    You can always drop the line count?

    Suggestions?

    Again, thanks for the compliments. And I'm glad to hear no problems.

    Chris
     
  26. Oct 20, 2011
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That is not always the kind of "suck it up" reply players are wanting to hear. They may actually want to play all the lines, i.e, the game as it was designed. Many players do so because they can't bear the thought that a big win will appear on a valid line, but one they had deselected by playing fewer.

    Logically, there should be a 0.50 coin, which is in keeping with how currency is denominated. 0.25 to 1.0 is a 4x multiplier, and is a huge step. I am sure governments would leave out the 0.50 denomination if they didn't feel it was needed.

    This issue has actually arisen with Cryptologic software, and players didn't like the "just live with it" attitude then.

    Video slots usually offer a choice of how many coins to play per line, and this gives additional flexibilty with bet size. For some, there is a belief that changing the coin size, and number per line is like changing to a different machine in a real casino when the one you are on seems "cold". For an operator, it is better than having their player move to a different CASINO.

    "space" seems an odd argument, as unlike a B & M casino, coins are just variables in a program, rather than separate physical game cabinets. The basic slot engine should be independent of coin size and number, which only need multiplying together to give a bet per line when the software converts the reel stops into a payout of a set sum of money.

    The coin sizes a player would expect to see would be : .10, .25, .50, 1.0, 2.0, 5.0, 10.0 as this matches how "real world" currency is denominated. With multiple coins per line, players could bet 3x .25 for a 0.75 bet per line. Some might argue for 0.20, rather than 0.25, or even both. Microgaming has both, as well as all the other denominations listed. They also offer 0.05, 0.02, and 0.01 for the video slots that support multiple coins per line. This arrangement means there are no big jumps, but a smooth increase from low to high in stake per spin.
     
  28. Oct 21, 2011
  29. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    VinylWeatherman,

    Yeah, I don’t believe that I would ever tell any of the users of our product to "suck it up" or "just live with it". I agree with your implication; saying these things would be rude, and inconsiderate.

    Re: "Limitations in available space." I was referring here to the limitations in the amount of room that is available on the "slot console". We can only cram in so much, and we like BIG and easy-to-read buttons.

    Thanks for responding to my request for suggestions.

    You suggested the coin amounts: 0.01, 0.02, 0.05, 0.10, 0.20, 0.25, 0.50, 1.0, 2.0, 5.0 and 10.0.

    You also suggested providing a "multiple coins per line" option, perhaps something like a 1-to-5 multiplier?

    All of this goes onto our ever-expanding To Do List.

    Chris
     
  30. Oct 21, 2011
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    So, it's more a grahical representation problem than a "policy".

    Microgaming, which has all these coin sizes, does things differently. Rather than separate buttons, it has ONE graphic for the coin denomination in play, and two smaller + and - buttons that can increment or decrement the denomination in play. They use a similar method for allowing the player to choose numbers of coins to play, as well as number of lines to play.

    Other softwares do it in the menu, where there are a number of selectable instances for the slot, one for each coin denomination. The downside to this is that the game is then one extra click away, and players may not necessarily like this.

    Care also has to be taken so that you don't end up copying others, as you may find yourself on the receiving end of legal complaints.

    A multiplier on the number of coins will mean you do not necessarily need all the denominations. For example, you could start with 0.10, and cover up to 0.50 with the 1 to 5 multiplier. 0.25 could then cover bets up to 1.25, and so on. A 1 to 10 multiplier could allow you to cut further denominations, but of course would mean more buttons to fit on the console.

    The best approach is probably to see how many buttons you can fit on the console with both a denomination and multiplier selection, and then to see which combinations offer the smoothest increment in total bet without players having to play fewer lines.

    A problem may occur when a slot is redesigned as players might feel the game has been "tweaked" to a lower RTP. Your showing of the RTP in the help files should counter such suspicions, provided players can be taught that Galewind is more than happy to present such information, rather than being "uncomfortable" providing it as many softwares seem to be.

    Your game rules and RTP should be set in stone at the development stage, with no options for operators to mess with payout tables and slot RTPs. This facility in RTG has lead to considerable suspicions that "tight" gameplay is down to the operator clandestinely lowering the RTP to 91% from the default 95% as supplied by RTG. One casino got caught red handed changing the RTP due to a sloppy design error in one reelstrip of one slot that lead to a stacked pear symbol on a slot that does not normally feature stacked symbols. Worse, the slot always opened at this position, making it very obvious indeed.

    Once the seed of suspicion has been planted, it is very hard to kill.
     
  32. Oct 21, 2011
  33. DiamondGeezer

    DiamondGeezer Dormant account PABnononaccred2 PABnoaccred PABaccred

    Occupation:
    Antiques Dealer
    Location:
    NOT Pennsylvania!!!
    Chris I called the help button up and then hid it behind the casino and it did come up again when I clicked on help. So all is fine here. The only bit I don't know for sure is what version of FF I am currently using, don't know where to look to check that out.
     
  34. Oct 22, 2011
  35. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    VinylWeatherman,

    Yes, the issue with almost all of our games is one of "video real estate". We want big cards, big reels, big buttons, big paytables, etc. We almost always find ourselves moving things around, or resizing things, a pixel at a time because of this "space squeeze".

    I'm not sure what you meant by "policy"?

    Thank you very much for this detailed response. We're still discussing our options here, but at the moment the conversation is tending towards providing coins of 0.05, 0.25, 1.0 and 2.0, with a 1-to-5 coins-per-line toggle.

    This would give us a pretty smooth transition from $0.05 a line up to our current $10 per line.

    We also thought about including a 0.5 coin, but if we do that then we are once again wrestling with the real estate problem. Dropping the coin count from 5 to 4 is what will open up the space needed for the coins-per-line toggle.

    As I say, this is still in discussion. Final decisions will only come when we have the time to really get into this, and then we'll have to see how the graphics work out.

    Did you manage to find the time to see if you get the "black box" response to our Casino when you go in using your Firefox browser? I'd be really interested in knowing that.

    Re: "set in stone". If you know what "compiled code" is, I can tell you that this code is where the game returns are defined. That pretty much makes them "set in stone". Also, we can publish our Theoretical RTPs because that is what they are - no variables involved.

    Re: "Once the seed of suspicion has been planted, it is very hard to kill." I understand. It was very hard for us to say nothing about the Heroes Casino situation until our check to Westland Bowl had cleared his account. (What was there to say: "The check is in the mail"?) All the while, there were many posters on many forums who were dragging our name through the mud. Even today, people still question our motives there.

    Again, thank you very much for this detailed response.

    Chris
     
  36. Oct 22, 2011
  37. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    DiamondGeezer,

    In my Firefox, at the very top of the browser window is a text menu (File Edit View History Bookmarks Tools Help). If I click the Help menu item, a dropdown list appears. At the bottom of this dropdown list is the list item About Mozilla Firefox.

    If I click this About Mozilla Firefox list item, a popup window appears, in which is the version number. (Mine happens to be 3.6.17, which is NOT the latest.)

    Chris
     
  38. Jan 9, 2012
  39. binary128

    binary128 Dormant account

    Occupation:
    President
    Location:
    Vancouver, BC
    As I mentioned above, the suggestion of providing to our Players a wider variety of payline bet amounts through the use of a chip count system was added to Galewind's "To Do List".

    We have recently completed this project, following the advice of vinylweatherman:

    For our Multi-Line Video Slots, we provide the chip amounts 0.05, 0.25, 1 and 2. The Player can now select 1, 2, 3, 4 or 5 chips per payline.

    The available "real estate" on the console got a little tight at times, especially for the "Take It or Leave It" and "Golden Goal" slots, but I think we managed to do a pretty good job in getting it all in there without destroying the graphics.

    As always, any feedback is welcome, and encouraged. Anyone with an interest can check out what we have by visiting our You must register/login in order to see the link. and Launching the Demo Casino. (Or, if you prefer, you can use the You must register/login in order to see the link. product at Pinnacle Sports.)

    You can play around with the coins and buttons to see how it all works. Or you can launch your game of choice, click the Help button, and select "How Do I Place a Bet?" to view the details.

    My thanks to DiamondGeezer and vinylweatherman for their suggestion. My thanks in advance for any future feedback.

    Chris
     
    1 person likes this.

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