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Gala's Live Dealer Roulette Bonus wagering terms need to be sorted out!

Discussion in 'Casino Complaints - Bonus Issues' started by 243 lines=daft, Jan 25, 2013.

    Jan 25, 2013
  1. 243 lines=daft

    243 lines=daft Senior Member

    Occupation:
    Energy
    Location:
    Scotland
    I play Live Dealer roulette on a number of platforms and have done for years.

    The rules about what constitutes an acceptable bet for wagering requirements has always varied dramatically from casino to casino.

    For example Supercasino allow bets covering up to 24 numbers of the table, while Smart Live allow only 14 numbers to be covered maximum.

    I've recently started using Gala and I generally like the live dealer casino, and also I trust the Gala brand having regularly visitted their well regarded real world venues, especially the riverboat in Glasgow where you can get a nice view of the Clyde while drinking Kir Royales.

    Well anyway, my point is that the wagering t & cs are very unclear. It refers to 'low risk bets' as being unacceptable, but does not spell out exactly what it means. I know the Gala rep has been asked to clarify this elsewhere on the forum but has been unable to really clarify gala's definition of 'low risk bets'.

    I would suggest that it's a matter of some urgency that Gala address this!

    It is basically not right that the other main Live dealer casino operations spell out specifically how many numbers constitute a 'low risk bet' and Gala do not.
    It is surely a needless problem waiting to happen, especially as the Gala casino otherwise seems a very agreeable experience with good attached playtech slots and a decent sign up bonus (150%).
     
  2. Jan 25, 2013
  3. wigan rl

    wigan rl Experienced Member

    Occupation:
    Selfemployed
    Location:
    Wigan
    It's pretty clear what low risk bets are red or black fine covering 90-95% of the table not fine and if you have played for so long you should know this
     
  4. Jan 25, 2013
  5. 243 lines=daft

    243 lines=daft Senior Member

    Occupation:
    Energy
    Location:
    Scotland
    I believe that many players would also assume that to be the case, and indeed i did too until I read this thread from last year.
    http://www.casinomeister.com/forums/online-casinos/50926-gala-casino-coral-casino.html

    janek12 posted a transcript of a discussion with gala's cs. For convenience here is the relevant part

    me: So just to be sure - you are saying that even chances can be played on roulette, that there should be no problem with that.
    Tom M: Yes within reason.
    me: I don't mean to bother you excessively but I am unclear about what you mean by "constantly reoccurring bets" and by "within reason" .
    Tom M: Thats quite alright. If it is established that you only place bets on red or black there is a good chance our Casino Team will consider removing the bonus funds.


    Over half a year has passed since then and the T&Cs have not been clarified. Gala are effectively saying that covering 18 numbers may or may not constitute an abuse of bonus depending on what they feel is 'within reason'!
     
  6. Jan 25, 2013
  7. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I think it's a fair point: a "low risk bet" should be defined, probably in % terms. One solution might be to file a PAB and see if Max can squeeze it out of them although he might not thank me for saying that :) Might be worth dropping Max a PM to see if that has mileage.

    In fact don't worry...I'll alert him to this thread for an opinion.
     
    2 people like this.
  8. Jan 26, 2013
  9. 243 lines=daft

    243 lines=daft Senior Member

    Occupation:
    Energy
    Location:
    Scotland
    Thanks Simmo , I appreciate your help.

    I really do like the Gala, it's a very well set up platform. I'd just prefer to know exactly what I'm allowed to bet on! :)
     
  10. Jan 26, 2013
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Go for it! I'm always up for a good PAB. :thumbsup:
     
    2 people like this.
  12. Jan 26, 2013
  13. wigan rl

    wigan rl Experienced Member

    Occupation:
    Selfemployed
    Location:
    Wigan
    If they are saying this it's pretty harsh the odds are less than 50/50 bringing 0 into play
     
  14. Jan 29, 2013
  15. 243 lines=daft

    243 lines=daft Senior Member

    Occupation:
    Energy
    Location:
    Scotland
    This is the part of the bonus terms and conditions that definitely needs clarity.


    11. Players deemed at the sole discretion of the promoter to be adopting a low risk betting strategy to clear wagering will have the bonus along with any winnings removed.
    This includes, but is not limited to, betting on red or black.



    I initially read this to only apply to roulette, but on re-reading the full T and Cs, it appears that the 'sole discretion' of the promoter to decide what constitutes a 'low risk betting strategy' applies to all games, not just live dealer roulette. (!)

    However at this point my objective is to see if they can state an exact coverage of table either in a specific total of numbers (which other live dealer casinos including the much maligned Smart Live are happy to do) or percentage.

    I've been trying to contact their 24-7 live support this evening by chat and also telephone. Nobody answering either of these.
    I will keep trying and if I can't get a resolution directly I will file a PAB.
     
  16. Jan 29, 2013
  17. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    Ithought every spin was independent on its own and not in any way what so ever influenced by the previous one/or ones :eek:
     
  18. Feb 23, 2013
  19. Przecinek

    Przecinek Dormant account

    Occupation:
    CSA
    Location:
    Respect-land
    I've seen 'low risk bet' term many times. To my best knowledge this refers to covering 90% of numbers, betting on both black & red numbers etc.

    It doesn't mean that you have to risk all your cash and play aggresively all the time :thumbsup::thumbsup:
     
  20. Feb 28, 2013
  21. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I do not really play the tables, but every site has the low wager risk, also alot of sites have got a max bet, again this is probly each chip bet, but as op said it be good to get a clear picture of the rules
     

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