Casino Complaint Gala Casino took my balance

csharpey

Banned User - Bad attitude - PITA
PABnononaccred
Joined
Dec 5, 2012
Location
Manchester
Gala sent me an email offering 250 for a deposit of 250. I had the luck to win pretty big. I got a royal flush of £4,000 amongst other winnings. I read the terms and conditions very closely and did not break any rules at all. They took all of the winnings and left me with £250. They then made up a rule that is not in the terms at all and refuse to discuss it any further. They are scumbags and everyone should know it.
 

chuchu59

gambling addict
PABaccred
PABnonaccred
PABnononaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
You are not helping yourself by merely calling them scumbags. You should at least spell out what the offending term is.No video poker? How are you sure the term wasnt there in the first place? You should elaborate.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Sorry Chu, OP has a PAB on the table at the moment. Details will have to wait a bit.

@csharpey: Please check your email and/or PMs. Your PAB is incomplete at the moment and I need you to take care of a couple things before I can proceed. Oh yes, and I'll tweak the thread title a bit, wouldn't want the casino ignoring your issue because of what you've done here. FTR, original title was "Gala Casino took my balance - SCUMBAGS".
 

topoor

Banned User - Multiple banned forum accounts
Joined
Nov 17, 2005
Location
UK
Sorry that made me giggle. I have to say I sympathise with the poster. They do behave like it.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Sorry that made me giggle. I have to say I sympathise with the poster. They do behave like it.

...and you know this based on?

All we have is a vague "they suck" post with no detail other than a $4000 VP win among other winnings....I would say the problem is with the "other winnings".

IMO it isn't cool to support some blow-in yelling "scumbag" when it may well be the other way around.
 

topoor

Banned User - Multiple banned forum accounts
Joined
Nov 17, 2005
Location
UK
And in my opinion you shouldnt attack every poster you can. I say it because I do have personal experience of them lying to me and threatening me. I have raised it with the forum rep here and it was nicely dealt with under the carpet. The people I dealt with behaved like scumbags.

I don't make statements like that lightly or without evidence.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hey Max - has there been any progress with this issue?

[strike]Yes, the OP emailed me on the 9th to say that their balance and account access had been restored. Sounds like "case closed" to me. :)[/strike]
Ooopsy, same casino different case. No progress on this one AFAICT. Casino peeps say they keep giving the OP back his bonus but he doesn't log on, the bonus expires and everything gets reset back to zero. The guy never did get back to me to correct the PAB errors and ommissions. :rolleyes: No much anyone can do if the player is AWOL.
 

chuchu59

gambling addict
PABaccred
PABnonaccred
PABnononaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
[strike]Yes, the OP emailed me on the 9th to say that their balance and account access had been restored. Sounds like "case closed" to me. :)[/strike]
Ooopsy, same casino different case. No progress on this one AFAICT. Casino peeps say they keep giving the OP back his bonus but he doesn't log on, the bonus expires and everything gets reset back to zero. The guy never did get back to me to correct the PAB errors and ommissions. :rolleyes: No much anyone can do if the player is AWOL.

Max,

These are people who should be charged a fee for services rendered.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
These are people who should be charged a fee for services rendered.

You ask me they should be publicly flogged -- by me! -- but then I guess I'm not exactly impartial on the subject.
 

Users who are viewing this thread

Top