- Joined
- Nov 25, 2004
- Location
- Finland
It seems that Gala has once again left the lights on, but unable (or unwilling) to resolve issues relating to their products.
A short recap of the issue: I made a deposit about 4 weeks ago and the Gala's cashier credited my account with a bonus wagering requirement, but not the bonus itself. I was not able cancel the bonus myself so I asked CS to remove it for me. They were not able to do it and told they needed to contact their tech department.
That was it. Asked about it a couple of times, answer was: we're working on it. Forum rep has been awol for 6 weeks and has not been interested to reply to my PM. Probably has not that much interest to participate in this forum either.
Nothing has been done to correct a minor issue, but I guess they just don't care.
Once again, great customer service Gala !
This is just another example how important CS really is. Thanks 32 Red, Guts, Betat and others who get the importance of it.
A short recap of the issue: I made a deposit about 4 weeks ago and the Gala's cashier credited my account with a bonus wagering requirement, but not the bonus itself. I was not able cancel the bonus myself so I asked CS to remove it for me. They were not able to do it and told they needed to contact their tech department.
That was it. Asked about it a couple of times, answer was: we're working on it. Forum rep has been awol for 6 weeks and has not been interested to reply to my PM. Probably has not that much interest to participate in this forum either.
Nothing has been done to correct a minor issue, but I guess they just don't care.
Once again, great customer service Gala !
This is just another example how important CS really is. Thanks 32 Red, Guts, Betat and others who get the importance of it.