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Gala Casino bonus removed

Discussion in 'Casino Complaints - Bonus Issues' started by dannymacca, Jan 12, 2015.

    Jan 12, 2015
  1. dannymacca

    dannymacca Dormant account

    Occupation:
    Accountant
    Location:
    United Kingdom
    Hi,

    I today deposited £250 into gala and won up to £400 on slots. I then see they have removed all my winnings as they claim an old bonus expired on my account today and all the winnings expired with it.

    I won the £150 fair and square through wagering my £250 deposit, there were no bonus funds.

    Can someone help here? Or is this a lost cause?

    Many thanks,

    Dannymacca
     
  2. Jan 12, 2015
  3. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    There is a rep for Gala here at the forum. If you haven't done so already, go HERE, look to your left and click Send Private Message.
     
    1 person likes this.
  4. Jan 13, 2015
  5. Coral Support

    Coral Support I-Gaming Industry Representative

    Occupation:
    Coral Support
    Location:
    Gibraltar
    Gala Casino bonus

    Hi Dannymacca,

    I'm sorry to hear you've had some issues with your Gala Casino account. Could you ping me the details in a PM and I'll speak to the team?

    Thanks

    Anthony
     
  6. Jan 13, 2015
  7. Coral Support

    Coral Support I-Gaming Industry Representative

    Occupation:
    Coral Support
    Location:
    Gibraltar
    Gala Casino bonus

    Hi Dannymacca,

    No need for a PM actually as the team are already looking into this one for you. It appears to be a system error with a bonus from the 2nd of January not closing off correctly. We will of course honor your winnings and refund these monies to your account today. Please accept our sincere apologies for any inconvenience caused. Its actually the first time we've seen this particular type of issue and our IT team are investigating to ensure no other players are affected in future.

    Best regards

    Anthony
     
    6 people like this.

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