FYI - Mansion Casino Bonus

[spearmaster]

I played at Mansion recently and thought I'd take advantage of their bonus. After busting out, it appears I did NOT meet the requirements for the bonus.

A few back and forth e-mails did not solve the problem - so I will accept that I wasn't entitled to the bonus if Mansion will accept the fact that their offer is misleading.

Following are the terms of the bonus:

We are now giving away our best value bonus yet. Deposit and start playing at MANSION Casino today and we'll give you up to GBP 250 FREE (or currency equivalent)!

For each of your first five (5) deposits MANSION will credit your account with an additional 50% of the amount deposited (up to a maximum of GBP 50 per deposit), subject to the wagering requirements below:


Wagering Requirements
Our bonus program is designed to help you play for longer. In the interest of fair gaming, we ask that you meet certain wagering requirements for all bonuses. The requirements for each bonus are:
Bonus Wagering Requirement
Each Deposit Deposit plus bonus awarded 10 times

Once the wagering requirements have been met the bonus amount will be released to your playable casino credits.

e.g. If you deposit GBP 100, we will place a FREE GBP 50 into your MANSION account once you have wagered GBP 1,500.


How to Meet Your Wagering Requirements
All MANSION Casino games count towards meeting your wagering requirement - no games are excluded. Every wager contributes to your wagering requirement. However, the percentage contribution of each wager does vary by game. Please refer to the chart below for the per bet contribution by game.


Game Per-bet Contribution to Wager Requirement
All Slots Games 100%
Keno 100%
Hold 'em Poker 50%
Jackpot Stud 50%
Draw Hi Low 50%
Sic Bo 50%
War 50%
All Video Poker Games 50%
Baccarat 50%
Roulette 50%
Blackjack 10%
Single Deck Blackjack 10%

Once Your Bonus Has Been Released
Once released, bonus credits must be wagered only one (1) time before they may be withdrawn as cash.

By default, your cash balance will always be wagered before bonus credits. If you prefer to wager your bonus credits before wagering your available cash balance, please contact Customer Services.


Bonuses expire if wagering requirements are not met within 30 days of issuance.

Bonuses will be released to your account once you have reached the wagering requirement.

On your FIRST deposit, you will be required to wager the amount of your deposit plus the bonus amount ten (10) times before your first 50% deposit bonus of up to GBP 50 or currency equivalent is released.

On your SECOND deposit, you will be required to wager your deposit plus bonus ten (10) times before your bonus is released (up to GBP 50 or currency equivalent).

On your THIRD deposit, you will be required to wager your deposit plus bonus ten (10) times before your bonus is released (up to GBP 50 or currency equivalent).

On your FOURTH deposit, you will be required to wager your deposit plus bonus ten (10) times before your bonus is released (up to GBP 50 or currency equivalent).

On your FIFTH deposit, you will be required to wager your deposit plus bonus ten (10) times before your bonus is released (up to GBP 50 or currency equivalent).

Upon release, bonus credits must be wagered one (1) time before they may be withdrawn as cash.

Cash is always wagered before bonus credits.

General Terms

To qualify for this bonus, you must be a MANSION Member, at least 18 years of age, and have agreed to both the MANSION Terms & Conditions and the MANSION Withdrawal Policy.

MANSION reserves the right to revoke or nullify promotion entitlements to players who appear to participate in strategies intending to profit from promotional bonuses or violate the applicable terms for any reason at any time.

So, to reiterate - this is NOT a deposit bonus. It is a wagering bonus - you MUST meet the playthrough requirements of 15 x deposit x contribution % BEFORE you will be credited with a bonus. Zeroing out (losing your deposit, or going below 1 credit) does NOT entitle you to collect the bonus - only meeting the playthrough requirement does.

Mansion should do the following:

1. Point out that losing your deposit does not in itself entitle you to the bonus
2. Refrain from calling this a deposit bonus - it is NOT.

Mansion may be a safe place to play, and has a very good reputation. But I for one shall not return until they can get their terms and conditions up to snuff.

 

[soflat]

I think it is pretty clear.

It does not say you get a bonus by losing your money.

And the bonus amount is based on the deposit amount and number of times you deposit. Thus it is a deposit bonus.

 

[rtmlam]

So, to reiterate - this is NOT a deposit bonus. It is a wagering bonus - you MUST meet the playthrough requirements of 15 x deposit x contribution % BEFORE you will be credited with a bonus. Zeroing out (losing your deposit, or going below 1 credit) does NOT entitle you to collect the bonus - only meeting the playthrough requirement does.

Mansion should do the following:

1. Point out that losing your deposit does not in itself entitle you to the bonus
2. Refrain from calling this a deposit bonus - it is NOT.

Agreed, if I am reading this right. It is one thing to have a wager requirement for cashing out on a bonus, but quite another to advertise a deposit bonus and require that you meet a wager requirement to rec. your deposit bonus. Disappointing to say the least. I certainly will not be making any deposits here.

 

[spearmaster]

It does not say you get a bonus by losing your money.

The industry standard is that if a deposit is lost, PT requirements are considered to have been met. Thus it stands to reason that they should state this fact because it departs from the norm.

And the bonus amount is based on the deposit amount and number of times you deposit. Thus it is a deposit bonus.

The bonus amount is based on the amount played through. A deposit alone does not entitle you to the bonus - therefore it is not a deposit bonus. Furthermore, assuming you have lost your first deposit, in order to meet the terms of the first bonus, a further deposit must be made - which, in turn, subjects you to the playthrough requirements for the second deposit as well.

 

[soflat]

The bonus amount is based on the amount played through. A deposit alone does not entitle you to the bonus - therefore it is not a deposit bonus. Furthermore, assuming you have lost your first deposit, in order to meet the terms of the first bonus, a further deposit must be made - which, in turn, subjects you to the playthrough requirements for the second deposit as well.

I just rechecked it, and the bonus amount IS based on the deposit amount (50% of deposit, not 50% of amount wagered).

These are very well-written and clear T&Cs.

 

[spearmaster]

Again, I reiterate - you are not entitled to the bonus solely upon the basis of making a deposit - thus it is not a deposit bonus.

This post is for information only. I have already accepted that I am not entitled to the bonus, and it is my own fault for not checking with support before making my deposit, playing, and losing my deposit.

The bonus conditions, however, DO deviate from the norm so I am making this plainly clear.

 

[vinylweatherman]

Long Winded

That seems an unnecessarily convoluted way to implement a wagering reward. Littlewoods casino have the same deal, but sum it up in a single sentence, basically wager 1000 to receive the free 50, once per player per month.
The Mansion deal is misunderstood as a deposit bonus. It is probably the case that if you deposit more and continue wagering the bonuses should all be released as and when the playthrough is met.
To reduce the inconvenience, it is probably best to find out if all the deposits can be made in order before wagering for the release of the reward bonuses.
With this complication I would expect to find a tool available to track wagering.

I posted previously that there is no such thing as "standard", just things that most casinos do and some don't, and vice versa.

The acid test is do they award the bonuses when the required playthrough is eventually met on later deposits made and played in the 30 day period allowed?

 

[MANSION Casino]

The bonus is a deposit bonus because the amount of bonus earned is factored to the deposit i.e. 50%

The amount to be wagered is 10 X the deposit amount plus the bonus so it is in fact like saying wager 15 times the deposit amount the post is correct in this.

With regards to zeroing out on the bonus if you wager and lose your deposit you do not get the bonus released BUT if you make another deposit then the wagering with that deposit goes towards releasing the first deposit bonus so if you lose your initial deposit that does not mean that you have lost the bonus entirely you can still release it by making another deposit and wagering the required remaining amount.

This will all change when we release the new deposit bonus next month as the player will receive the bonus up front and the only restriction would be to have a withdrawal restriction based on turnover.

 

[spearmaster]

The bonus is a deposit bonus because the amount of bonus earned is factored to the deposit i.e. 50%

A deposit bonus is when a bonus is granted for making a deposit. You may factor a bonus to a deposit but this is in NO way a deposit bonus - it is much more like a prize that a player wins when he achieves 15x playthrough.

You may argue this all you like - but every other "deposit" bonus available online is a bonus paid for the player MAKING a deposit.

With regards to zeroing out on the bonus if you wager and lose your deposit you do not get the bonus released BUT if you make another deposit then the wagering with that deposit goes towards releasing the first deposit bonus so if you lose your initial deposit that does not mean that you have lost the bonus entirely you can still release it by making another deposit and wagering the required remaining amount.

And in so doing run into the playthrough requirements for the second deposit AS WELL.

I'm glad to see you're changing your bonus - but please, don't expect us to have to argue about how clear your terms and conditions are, as well as your description of a "deposit" bonus.

The current description - as well as your explanation - is NOT clear.

 

[soflat]

I still think it is 100% clear. One of the clearest bonus explanations I have seen. There are even examples given.

There are plenty of bonus where you wager first.

'Deposit bonus' or 'prize'? I don't care. I'll let the bonus linguists figure that out.

 

[Darem1]

Mansion Casino

I tried this casino because it is no download. Just saw it today on this website. I never earned the bonus, even with two $100 deposits, but because I can play penny slots there and it is no download and on the Meister's approved list I will probably continue to play there, especially when funds I have for gambling are less than what I would like to play. I also like their video poker: again, didn't hit the flush with wild card that I generally get at other sites, but the game is large on my screen, and the cards very readable, easy to hold, and I can play for as little as ten cents a hand.
A nice change, and I can play at work at lunchtime.

 

[Vesuvio]

I'm not one to defend casinos unnecessarily , but I have to agree the Mansion terms seem clear. There are lots of variations in bonuses and just because they include the word "deposit" doesn't mean they have to conform to one exact type of wagering requirement. Their explanation of how the bonus relates to the deposit is fairly straightforward (as these things go!).

I don't really see the problem with running into wagering requirements if you make a second deposit. It seems as though the first bonus will still be released and withdrawable when you've met the terms relating to it. Can't you then just withdraw and forfeit the second bonus if you don't want it? (if you can't then I'd agree it'd be better to change the terms)

 

[Sodax77]

...I'm glad to see you're changing your bonus - but please, don't expect us to have to argue about how clear your terms and conditions are, as well as your description of a "deposit" bonus.

The current description - as well as your explanation - is NOT clear.

I agree

I hope some kind of standards, and not "new systems" everyday.

Here are people all over the world, and it is fair for everyone that there is some kind of standards. Enough to translate everything, everytime.

And sorry, but i'm just so tired with your CS (Mansion), when your system made error last year, i can not log in anymore. etc, etc.

If you have anything, please PM.

 

[soflat]

Hopefully they clear everything up and get a good bonus offer soon. The current offer is not very enticing and it does get complicated if you bust and have to redeposit.

 

[spearmaster]

I'm not one to defend casinos unnecessarily , but I have to agree the Mansion terms seem clear. There are lots of variations in bonuses and just because they include the word "deposit" doesn't mean they have to conform to one exact type of wagering requirement. Their explanation of how the bonus relates to the deposit is fairly straightforward (as these things go!).

This is not about conforming to a wagering requirement. This is about the description of the bonus. If they had said "Earn a bonus" there wouldn't have been a problem. But a "deposit" is a "deposit" - it is not a "deposit and complete 15x playthrough" nor is it a "deposit and don't withdraw for 30 days".

There is a further explanation present - no argument. However, it still says "deposit bonus" - and since it is not clear that you will not receive a bonus if you bust out (which is the practice with other casinos) it should be incumbent on them to make this point clear.

I don't really see the problem with running into wagering requirements if you make a second deposit. It seems as though the first bonus will still be released and withdrawable when you've met the terms relating to it. Can't you then just withdraw and forfeit the second bonus if you don't want it? (if you can't then I'd agree it'd be better to change the terms)

You just pointed out what I've been saying all along. It is not clear whether you can forfeit the second bonus, whether or not you are bound to complete the terms attached to the second deposit, etc.

I stand by my position. The description of this bonus offer is not clear - and in my opinion inadequate.

edit --> Let me make it clear - this is NOT an issue of honesty or integrity or anything of the sort - I believe Mansion is a reputable operation where you can safely play and enjoy yourselves and collect any winnings that might be due. However, this issue IS about the lack of clarity in their terms and conditions for receiving a bonus.

 

[BubbleG]

Huh!!!

I'm with Spear all the way on this one.... A "Deposit" bonus to me means make a deposit get a bonus

This to me is a "Loyalty" bonus pure and simple, any bonus that is "Earned" during play I consider a loyalty bonus (With the exception of poker raked hand bonuses) The fact that multiple deposits go towards earning this bonus only backs up the FACT it is NOT a "Deposit" bonus.

GG on the terms and conditions though, at least they are clear and upfront.

 

[Vesuvio]

But a "deposit" is a "deposit" - it is not a "deposit and complete 15x playthrough" nor is it a "deposit and don't withdraw for 30 days".

It's also not "deposit & if you bust out we'll give you the bonus anyway" - it just implies the deposit has something to do with the bonus, which it does.

However, it still says "deposit bonus" - and since it is not clear that you will not receive a bonus if you bust out (which is the practice with other casinos) it should be incumbent on them to make this point clear.

It strikes me as entirely clear that you won't receive the bonus if you bust out. A few casinos have given bonuses like this after busting out (the old Hardrock Casino & some other Wagerworks ones come to mind), but if you don't find a term specifically stating that rather generous possibility surely you have to assume it's not going to happen? The bonus once credited is almost immediately withdrawable so it'd be an exploitable loophole to allow it to be given regardless of the wagering completed.

I stand by my position. The description of this bonus offer is not clear - and in my opinion inadequate.

As casino T&Cs go these are better than most - unless there's an accepted industry-wide code of bonus descriptions (a "deposit bonus" must entail this & this...) you can't criticise a casino for using the words with a different but also logically defensible meaning. Yep, they could be better, but so could almost all the other casinos out there.

 

[spearmaster]

Never said that the terms were not logically defensible. I said that they were unclear. They SHOULD be much better than this.

This is not a comparison to other casinos in regards to clarity of T&C - this is a comment that the T&C that Mansion is using is NOT clear - and because it is generally accepted elsewhere that a deposit bonus means that a bonus is paid for a deposit, that it should be incumbent on them to clearly state that this is not a normal deposit bonus, and any associated facts such as that a zeroing-out does not qualify for bonus (again generally accepted elsewhere).

Yes, there are many other casinos out there which have unclear terms and conditions and bend the rules in their favor when it suits them. But none of them carry the reputation of Mansion - which, for better or worse, should really be held to a higher standard because they set a higher standard to begin with.

Frankly, if this is the only weak point they have, they should not be too bothered - and they really should just fix it and get on with it.

Finally - the title of this thread clearly states "FYI" - it does not say "Mansion stole my bonus" nor is it located in the Complaints forum. Its purpose is to make sure that players are aware that the bonus on offer here is not quite the same as what one might expect. It is also an issue which they can resolve in a matter of minutes.

It is a Casinomeister-accredited casino, after all, and that should not be taken lightly.

 

[Sodax77]

Mansion, thanks for your PM, i also sent you one. Please check my details/feedback. Thanks again!

 

[frankensite]

Endorse of Mansion casino

My question is to Casinomeister himself, how can you endorse a casino like Mansion that has, no audit/test made of software by 3'ed part company and no audit of payouts % by 3'ed part accounting firm.....

Could I please get an answer on that ??

 

[Macgyver]

Here's your answer (aggressive attitude notwithstanding):

https://www.casinomeister.com/accredited-casinos/

These online casinos endorsed by Casinomeister have met the following standards and therefore are deemed "accredited".

How the choice is made: I will meet face to face with the persons managing the casino before it's listed on this site to ensure that the following principles and values are agreed upon.

* They must be able to take care of any player issue swiftly and professionally
* They must adhere to their own Terms and Conditions.
* They must only use seals, banners, logos, etc. to which they are entitled.
* They must have no affiliation with "fake" players' advocacy groups.
* They must be willing to divulge information about their business.
* They must have a clean history of fairness towards their customers.
* They must not use spam as a marketing tool.
* They must be licensed in a jurisdiction that offers gambling licenses.*

*Under special circumstances, I will endorse casinos licensed in Costa Rica. This endorsement is based mainly on the casino's history of professionalism and player satisfaction.

 

[frankensite]

Yes, that part I have noticed.

But still...why endorse a casino that has NO audit what so ever.
Or has been checked by 3'ed part company.

We should just trust a new casino that makes it's own software
And believe its fair or what ?!

 

[lydia]

Man, oh man! It is so complex with bonuses! If I start reading T&C, my fun is already spoiled! No, I am definetely glad to play without any bonuses - no headaches! When I play online, I want to relax and forget about reading such 'burocratic papers' (have enough of this crap at work). If casino gives me no attachment reward bonus - I am happy, but other bonuses are for me a very hard job and I want just to play!

 

[Darem1]

Mansion Casino

I deposited another couple of hundred, never got any bonuses, never hit anything much. Not worth more of my time or money. I ended up closing my account. Would rather play where I win, even if only once in a while.
In the casino's defense, they sent me a nice email displaying exactly what I would have to play to earn each bonus, but without getting the hits it would cost too much. This isn't the place for me.

 

[schankwart]

These days I usually do not bitch about unfair games anymore but what I experienced with Mansion is definetely worth a mentioning!
Though I am unable to provide stats or numbers my experience at their Video Poker was the WORST nightmare that I have gone through playing this game, ever.

After I decided to play their sign-up offer a few weeks ago, I played a few hundred hands on their Multi-Hand VP and won basically nothing.
I am not upset about having lost my money but about the way their machine paid out. When having had a pat-JacksorBetter on the first hand I was already excited when a Pair showed up on any of the other 10 pulls.

Though losing-streaks can of course happen their "you are unable to beat us" pattern was simply outstanding and I am absolutely positive that their game is fixed in some way. I have played millions of VP hands ever since I started playing Online Casinos years ago... But this has never happened to me before.