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FYI - Mansion Casino Bonus

Discussion in 'Online Casinos' started by spearmaster, May 2, 2006.

    May 2, 2006
  1. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    I played at Mansion recently and thought I'd take advantage of their bonus. After busting out, it appears I did NOT meet the requirements for the bonus.

    A few back and forth e-mails did not solve the problem - so I will accept that I wasn't entitled to the bonus if Mansion will accept the fact that their offer is misleading.

    Following are the terms of the bonus:

    So, to reiterate - this is NOT a deposit bonus. It is a wagering bonus - you MUST meet the playthrough requirements of 15 x deposit x contribution % BEFORE you will be credited with a bonus. Zeroing out (losing your deposit, or going below 1 credit) does NOT entitle you to collect the bonus - only meeting the playthrough requirement does.

    Mansion should do the following:

    1. Point out that losing your deposit does not in itself entitle you to the bonus
    2. Refrain from calling this a deposit bonus - it is NOT.

    Mansion may be a safe place to play, and has a very good reputation. But I for one shall not return until they can get their terms and conditions up to snuff.
     
    3 people like this.
  2. May 2, 2006
  3. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    I think it is pretty clear.

    It does not say you get a bonus by losing your money.

    And the bonus amount is based on the deposit amount and number of times you deposit. Thus it is a deposit bonus.
     
  4. May 2, 2006
  5. rtmlam

    rtmlam Full Member

    Occupation:
    Manager
    Location:
    Florida
    So, to reiterate - this is NOT a deposit bonus. It is a wagering bonus - you MUST meet the playthrough requirements of 15 x deposit x contribution % BEFORE you will be credited with a bonus. Zeroing out (losing your deposit, or going below 1 credit) does NOT entitle you to collect the bonus - only meeting the playthrough requirement does.

    Mansion should do the following:

    1. Point out that losing your deposit does not in itself entitle you to the bonus
    2. Refrain from calling this a deposit bonus - it is NOT.


    Agreed, if I am reading this right. It is one thing to have a wager requirement for cashing out on a bonus, but quite another to advertise a deposit bonus and require that you meet a wager requirement to rec. your deposit bonus. Disappointing to say the least. I certainly will not be making any deposits here. :mad:
     
  6. May 2, 2006
  7. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    The industry standard is that if a deposit is lost, PT requirements are considered to have been met. Thus it stands to reason that they should state this fact because it departs from the norm.

    The bonus amount is based on the amount played through. A deposit alone does not entitle you to the bonus - therefore it is not a deposit bonus. Furthermore, assuming you have lost your first deposit, in order to meet the terms of the first bonus, a further deposit must be made - which, in turn, subjects you to the playthrough requirements for the second deposit as well.
     
  8. May 2, 2006
  9. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    I just rechecked it, and the bonus amount IS based on the deposit amount (50% of deposit, not 50% of amount wagered).

    These are very well-written and clear T&Cs.
     
  10. May 2, 2006
  11. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Again, I reiterate - you are not entitled to the bonus solely upon the basis of making a deposit - thus it is not a deposit bonus.

    This post is for information only. I have already accepted that I am not entitled to the bonus, and it is my own fault for not checking with support before making my deposit, playing, and losing my deposit.

    The bonus conditions, however, DO deviate from the norm so I am making this plainly clear.
     
  12. May 3, 2006
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Long Winded

    That seems an unnecessarily convoluted way to implement a wagering reward. Littlewoods casino have the same deal, but sum it up in a single sentence, basically wager 1000 to receive the free 50, once per player per month.
    The Mansion deal is misunderstood as a deposit bonus. It is probably the case that if you deposit more and continue wagering the bonuses should all be released as and when the playthrough is met.
    To reduce the inconvenience, it is probably best to find out if all the deposits can be made in order before wagering for the release of the reward bonuses.
    With this complication I would expect to find a tool available to track wagering.

    I posted previously that there is no such thing as "standard", just things that most casinos do and some don't, and vice versa.

    The acid test is do they award the bonuses when the required playthrough is eventually met on later deposits made and played in the 30 day period allowed?
     
  14. May 4, 2006
  15. MANSION Casino

    MANSION Casino Dormant account

    Occupation:
    Member Service Manager
    Location:
    Gibraltar
    The bonus is a deposit bonus because the amount of bonus earned is factored to the deposit i.e. 50%

    The amount to be wagered is 10 X the deposit amount plus the bonus so it is in fact like saying wager 15 times the deposit amount the post is correct in this.

    With regards to zeroing out on the bonus if you wager and lose your deposit you do not get the bonus released BUT if you make another deposit then the wagering with that deposit goes towards releasing the first deposit bonus so if you lose your initial deposit that does not mean that you have lost the bonus entirely you can still release it by making another deposit and wagering the required remaining amount.

    This will all change when we release the new deposit bonus next month as the player will receive the bonus up front and the only restriction would be to have a withdrawal restriction based on turnover.
     
  16. May 4, 2006
  17. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    A deposit bonus is when a bonus is granted for making a deposit. You may factor a bonus to a deposit but this is in NO way a deposit bonus - it is much more like a prize that a player wins when he achieves 15x playthrough.

    You may argue this all you like - but every other "deposit" bonus available online is a bonus paid for the player MAKING a deposit.

    And in so doing run into the playthrough requirements for the second deposit AS WELL.

    I'm glad to see you're changing your bonus - but please, don't expect us to have to argue about how clear your terms and conditions are, as well as your description of a "deposit" bonus.

    The current description - as well as your explanation - is NOT clear.
     
  18. May 4, 2006
  19. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    I still think it is 100% clear. One of the clearest bonus explanations I have seen. There are even examples given.

    There are plenty of bonus where you wager first.

    'Deposit bonus' or 'prize'? I don't care. I'll let the bonus linguists figure that out.
     
  20. May 4, 2006
  21. Darem1

    Darem1 Experienced Member

    Occupation:
    I was an accountant in a previous life
    Location:
    Florida
    Mansion Casino

    I tried this casino because it is no download. Just saw it today on this website. I never earned the bonus, even with two $100 deposits, but because I can play penny slots there and it is no download and on the Meister's approved list I will probably continue to play there, especially when funds I have for gambling are less than what I would like to play. I also like their video poker: again, didn't hit the flush with wild card that I generally get at other sites, but the game is large on my screen, and the cards very readable, easy to hold, and I can play for as little as ten cents a hand.
    A nice change, and I can play at work at lunchtime.
     
  22. May 4, 2006
  23. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    I'm not one to defend casinos unnecessarily :rolleyes: , but I have to agree the Mansion terms seem clear. There are lots of variations in bonuses and just because they include the word "deposit" doesn't mean they have to conform to one exact type of wagering requirement. Their explanation of how the bonus relates to the deposit is fairly straightforward (as these things go!).

    I don't really see the problem with running into wagering requirements if you make a second deposit. It seems as though the first bonus will still be released and withdrawable when you've met the terms relating to it. Can't you then just withdraw and forfeit the second bonus if you don't want it? (if you can't then I'd agree it'd be better to change the terms)
     
  24. May 4, 2006
  25. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    I agree

    I hope some kind of standards, and not "new systems" everyday. :rolleyes:

    Here are people all over the world, and it is fair for everyone that there is some kind of standards. Enough to translate everything, everytime.

    And sorry, but i'm just so tired with your CS (Mansion), when your system made error last year, i can not log in anymore. etc, etc.

    If you have anything, please PM.
     
  26. May 4, 2006
  27. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    Hopefully they clear everything up and get a good bonus offer soon. The current offer is not very enticing and it does get complicated if you bust and have to redeposit.
     
  28. May 4, 2006
  29. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    This is not about conforming to a wagering requirement. This is about the description of the bonus. If they had said "Earn a bonus" there wouldn't have been a problem. But a "deposit" is a "deposit" - it is not a "deposit and complete 15x playthrough" nor is it a "deposit and don't withdraw for 30 days".

    There is a further explanation present - no argument. However, it still says "deposit bonus" - and since it is not clear that you will not receive a bonus if you bust out (which is the practice with other casinos) it should be incumbent on them to make this point clear.

    You just pointed out what I've been saying all along. It is not clear whether you can forfeit the second bonus, whether or not you are bound to complete the terms attached to the second deposit, etc.

    I stand by my position. The description of this bonus offer is not clear - and in my opinion inadequate.

    edit --> Let me make it clear - this is NOT an issue of honesty or integrity or anything of the sort - I believe Mansion is a reputable operation where you can safely play and enjoy yourselves and collect any winnings that might be due. However, this issue IS about the lack of clarity in their terms and conditions for receiving a bonus.
     
    Last edited: May 4, 2006
  30. May 4, 2006
  31. BubbleG

    BubbleG Experienced Member

    Occupation:
    spark
    Location:
    Earth, man!
    Huh!!!

    I'm with Spear all the way on this one.... A "Deposit" bonus to me means make a deposit get a bonus :what:

    This to me is a "Loyalty" bonus pure and simple, any bonus that is "Earned" during play I consider a loyalty bonus (With the exception of poker raked hand bonuses) The fact that multiple deposits go towards earning this bonus only backs up the FACT it is NOT a "Deposit" bonus.

    GG on the terms and conditions though, at least they are clear and upfront.
     
  32. May 4, 2006
  33. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    It's also not "deposit & if you bust out we'll give you the bonus anyway" - it just implies the deposit has something to do with the bonus, which it does.
    It strikes me as entirely clear that you won't receive the bonus if you bust out. A few casinos have given bonuses like this after busting out (the old Hardrock Casino & some other Wagerworks ones come to mind), but if you don't find a term specifically stating that rather generous possibility surely you have to assume it's not going to happen? The bonus once credited is almost immediately withdrawable so it'd be an exploitable loophole to allow it to be given regardless of the wagering completed.
    As casino T&Cs go these are better than most - unless there's an accepted industry-wide code of bonus descriptions (a "deposit bonus" must entail this & this...) you can't criticise a casino for using the words with a different but also logically defensible meaning. Yep, they could be better, but so could almost all the other casinos out there.
     
  34. May 4, 2006
  35. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Never said that the terms were not logically defensible. I said that they were unclear. They SHOULD be much better than this.

    This is not a comparison to other casinos in regards to clarity of T&C - this is a comment that the T&C that Mansion is using is NOT clear - and because it is generally accepted elsewhere that a deposit bonus means that a bonus is paid for a deposit, that it should be incumbent on them to clearly state that this is not a normal deposit bonus, and any associated facts such as that a zeroing-out does not qualify for bonus (again generally accepted elsewhere).

    Yes, there are many other casinos out there which have unclear terms and conditions and bend the rules in their favor when it suits them. But none of them carry the reputation of Mansion - which, for better or worse, should really be held to a higher standard because they set a higher standard to begin with.

    Frankly, if this is the only weak point they have, they should not be too bothered - and they really should just fix it and get on with it.

    Finally - the title of this thread clearly states "FYI" - it does not say "Mansion stole my bonus" nor is it located in the Complaints forum. Its purpose is to make sure that players are aware that the bonus on offer here is not quite the same as what one might expect. It is also an issue which they can resolve in a matter of minutes.

    It is a Casinomeister-accredited casino, after all, and that should not be taken lightly.
     
    Last edited: May 4, 2006
  36. May 6, 2006
  37. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    Mansion, thanks for your PM, i also sent you one. Please check my details/feedback. Thanks again!
     
  38. May 13, 2006
  39. frankensite

    frankensite Quit Gambling

    Endorse of Mansion casino

    My question is to Casinomeister himself, how can you endorse a casino like Mansion that has, no audit/test made of software by 3'ed part company and no audit of payouts % by 3'ed part accounting firm.....

    Could I please get an answer on that ??
     

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