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FullContactPoker refuses to pay

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Petr, Jul 8, 2006.

    Jul 8, 2006
  1. Petr

    Petr Dormant account

    Computer programming
    You must register/login in order to see the link.. This casino belongs to FutureBet group. The casino refuses to pay my winnings.
    As you can see Im sending this e-mail not only to this casino, but also to as many places as I was able to find and I think doing this could help me to get winnings. If you cant help me but you know anyone who could be useful in regard of this matter, please give me a link or e-mail. After receiving e-mail from FullContacPoker.com I see no point in making any attempts to contact the above-mentioned casino. You can see the mentioned email below.
    To sum up. I won money in FullContactPoker.com playing Blackjack, but this casino refused to pay me winnings accusing me in stuff I never did. Here are some details:

    I have checked casinos Terms and Conditions and found nothing similar to cited terms and conditions. I would like to see the web page citing those terms.
    Even if it is in the casinos Terms and Conditions I do not understand how that applies to me: You have gone against the multiple account and bonus terms and conditions. If asked Risk Management team for more detailed information, it will be seen that I have only 1 account under my name, that I fulfill from 1 NETeller account that is registered also under my name.
    Also the casino is accusing me of being in syndicate. I would like to see proof of that accusation. I mightve shared information about casinos and strategies on Message Boards, but it dose not mean Im working with other players.
    I conclude several things from the received e-mail. The casino might be short funded or it tries to seize my winnings. Im pretty sure they have no desire to pay me, because they had a tricky Blackjack game that gave them more profit than Basic Strategy in a standard BJ implies it. The thing Im guilty of is that I do my homework, and I found out how principles of the game could be used to get more money then expected by casino. Im able to prove my point by telling anyone who is interested about my strategy. However is casino able to prove their accusations on my account: multiple accounts, syndicate and etc.?

    Even in case I wont get my winnings, people should know casinos that could seize their winnings anytime without explanations.
    Also if anyone is interested in proof, its not a problem, just send me an e-mail Ill give you my username so you can contact casino directly and inquire the information of everything that happens to my account. Also I can share my strategy with you, so you will be able to see why the casino has no desire to pay me.
    Everyone is absolutely free and welcome to share or post on any Message Boards information you could find from FullContactPoker concerning me. Also you are absolutely free to share or post on any MB my strategy.

    Thanks to everyone, any help and/or suggestions are appreciated.

    Heres what I get from FullContactPoker:

    To: This email is not visible to you.
    Subject: Account Status at FullContactPoker.com
    Date: Wed, 14 Jun 2006 12:23:29 -0700
    Hello Petr,

    Thank you for your patience while the Risk Management team completed
    it's investigation into your account. The Risk Management team have
    informed me that your account has violated the terms and conditions
    at FullContactPoker.com.

    You have gone against the multiple account and bonus terms and
    conditions. Please review, as outlined below.

    "Players are forbidden from creating multiple accounts. Multiple
    accounts with the same name, address or IP address shall be
    considered one and the same. If it is determined that multiple
    accounts have been created, Fullcontactpoker.com reserves the right
    to confiscate any winnings incurred throughout the duration of the
    registered account(s) and all sports wagers will be void."

    "A Player or group of players working together in any fashion, also
    known as a syndicate, (to receive either eCash winnings or Activity
    bonuses) may only have one FullContactPoker.com account in total, and
    any redundant accounts will be consolidated into the one account. An
    administration fee may be charged and payouts refused for each
    redundant account, at the discretion of FullContactPoker.com. All
    wagering transactions in redundant accounts are subject to reversal
    at the sole option of FullContactPoker.com. FullContactPoker.com also
    reserves the right to keep the principle of any wager placed in an
    attempt to defraud the house of any bonus monies, whether a party
    does this on their own or in collusion with other players or other
    sportsbooks. There is no obligation on behalf of FullContactPoker.com
    to warn players or syndicates of this other than as explained here in
    the Player Agreement"

    "Bonus programs are intended for recreational bettors only.
    Professional players or players considered to be abusing the bonus
    system by any means may have bonuses revoked and be subject to
    further sanctions, at the discretion of FullContactPoker.com
    management. Bonus abuse may be defined as (but not restricted to)
    clients cashing out for the purpose of redepositing, or referring new
    accounts that they are using themselves. Sanctions may be in the form
    of increased rollover requirements or loss of bonus privileges
    altogether for the offending account as well as any linked accounts."

    I am sorry to inform you that your account is permanently set to
    inactive. All of your gaming activity have been voided and forfeited.


    Phone: 1-877-797-3300
  2. Jul 8, 2006
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Make sure you PAB and I hope to get into this on Monday.
  4. Jul 12, 2006
  5. Petr

    Petr Dormant account

    Computer programming
    What is PAB?
  6. Jul 12, 2006
  7. max1mike

    max1mike Dormant account


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