Bonus Complaint Full Tilt kicked me off

gcarterd

Dormant account
Joined
Jun 4, 2010
Location
brooklyn new york
In a customer service email, in which they were saying that my deposit would take a week to process, I said I was a gambling addict, and couldn't wait that long. I was promptly kicked off. They stole my bonus that was about to come up. So never tell them you're addicted to gambling or anything like that. I asked them about it and they said that it sounded like I had a serious issue and that they didnt want to support that. I was sort of joking.
 

5250phil

Non-Gambler
Joined
Jan 10, 2010
Location
uk
never joke to a casino

i once told chat i wanted to close my account at a mg casino because i was getting into debt(purely 1st excuse that came into my head )as id emailed support for closure and didnt want temptation to play there again as had a massive loosing streak and they ignored it

im serving a 6 month ban from every mg casino because of this

luckily its up 24th june
 

Scooter7

Meister Member
Joined
Jun 16, 2005
Location
Toronto
I'm sorry it messed you up, but I actually agree with the casino showing some responsible behavior on this one. Even if it decision emanated from their legal counsel, it's still commendable.
 
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