Resolved Full Tilt just horrid service

SHANAX

Dormant account
Joined
Nov 11, 2007
Location
USA
I have been a player at Full Tilt for years. I have never done anything shady or had a problem with my account. I have not deposited in a few months, been playing on Pokerstars, so I had a 0 balance. I never really kept too much in there but I had run it down to 0. I went to deposit a few days ago via Echeck which I have done there in the past, the deposit was rejected and then I was logged out of my account. The deposit was only for $100. I tried to log back on and it said invalid id or password. I emailed them to get a new password sent if for some reason it had a problem. The new password came, same problem, could not log on. Seems like my account was deactivated after I tried to make a deposit.

I emailed support. I emailed the accounts people. I emailed the password people. I even emailed the cashier. I emailed them all AGAIN a day later since nobody replied. All I get is the autoreply saying it will be looked at and someone will get back to me. Well, a few days later and NOBODY has replied once. Well, I lie, the one reply I got was saying I sent an email from the wrong address, so I had to resend it from the email I had with Full Tilt. That was an accident. So I guess someone did see it.

So now I have not heard back anything. 3 days. Not one reply to 8 emails. Pokerstars replies to emails in an hour or so. Even the WORST sites seem to reply in a day. I don't know what the hell is going on there, but I think it is a joke they would close an account it seems for no reason then refuse to reply to any requests asking what happened.
 

SHANAX

Dormant account
Joined
Nov 11, 2007
Location
USA
They replied finally after 3 days...

Thank you for your email.

This email is to inform you that your account has been reopened.

Your account had been restricted due to a technical issue we encountered with Instant eChecks.

As a result, you will need to make a successful deposit with another processor before attempting a deposit with Instant eChecks again.

To view a list of alternate deposit options available to you, please visit:

You do not have permission to view link Log in or register now.


If you need help depositing, Tilt Pay Support provides deposit assistance on behalf of Full Tilt Poker. You may speak with a representative by calling toll-free in North America to 1-888-TILT-PAY (1-888-845-8729).

Please be advised that Tilt Pay Support can only assist with deposit issues and is unable to assist with general support questions, including deposit limit increase requests or Cash Transfer inquiries.

For all other inquiries, please email us at support@fulltiltpoker.com. This allows us to thoroughly research your questions and track all previous correspondence with you.

We appreciate your understanding in this matter, and apologize for any inconvenience.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They replied finally after 3 days...

Thank you for your email.

This email is to inform you that your account has been reopened.

Your account had been restricted due to a technical issue we encountered with Instant eChecks.

As a result, you will need to make a successful deposit with another processor before attempting a deposit with Instant eChecks again.

To view a list of alternate deposit options available to you, please visit:

You do not have permission to view link Log in or register now.


If you need help depositing, Tilt Pay Support provides deposit assistance on behalf of Full Tilt Poker. You may speak with a representative by calling toll-free in North America to 1-888-TILT-PAY (1-888-845-8729).

Please be advised that Tilt Pay Support can only assist with deposit issues and is unable to assist with general support questions, including deposit limit increase requests or Cash Transfer inquiries.

For all other inquiries, please email us at support@fulltiltpoker.com. This allows us to thoroughly research your questions and track all previous correspondence with you.

We appreciate your understanding in this matter, and apologize for any inconvenience.

I wouldn't bother.

This allows us to thoroughly research your questions and track all previous correspondence with you.

Seems to mean ignore all Emails for three days and then send only a marginally helpful reply.

If it is a "technical issue", then it has either been fixed, or it hasn't. Making a deposit with an alternative processor is completely irrelevant, unless of course, they are lying about it merely being "technical issues". Maybe a "technical issue" with YOU, not instant eChecks.

Perhaps this is a veiled accusation at YOU for some kind of "attempted fraud", and without knowing what exactly they mean by "technical issues", you cannot be sure you are not flagged, and will have real trouble should you submit a withdrawal.

Poker sites seem VERY "trigger happy" when it comes to locking players out and confiscating funds, even more so than casinos.
 

SHANAX

Dormant account
Joined
Nov 11, 2007
Location
USA
I really hope it is not a veiled issue with ME. I have been with them for years and have only made a couple withdrawals, and none in the last year or so. It was a $100 deposit too, not like i was putting $10,000 in there and have taken a ton out lately. My last withdrawal was prob in 2006 with Neteller. I have been on Pokerstars mostly, but wanted to deposit and check out the Matrix SNGs.

I agree one thing has nothing to do with the other, so why the heck would me making a deposit via credit card matter? NONE of my CCs work for this now, and the one that used to charged like 10% cash advance fee. BS.

F them.

I wouldn't bother.



Seems to mean ignore all Emails for three days and then send only a marginally helpful reply.

If it is a "technical issue", then it has either been fixed, or it hasn't. Making a deposit with an alternative processor is completely irrelevant, unless of course, they are lying about it merely being "technical issues". Maybe a "technical issue" with YOU, not instant eChecks.

Perhaps this is a veiled accusation at YOU for some kind of "attempted fraud", and without knowing what exactly they mean by "technical issues", you cannot be sure you are not flagged, and will have real trouble should you submit a withdrawal.

Poker sites seem VERY "trigger happy" when it comes to locking players out and confiscating funds, even more so than casinos.
 

SHANAX

Dormant account
Joined
Nov 11, 2007
Location
USA
I emailed them back about that too, asked the same questions about how that matters and why I need to do that to allow echecks again. Makes no sense.

No reply yet....only been 1 day though, usually takes them 3. Pokerstars takes 1 hour, this site which is supposed to be one of the biggest and best around takes 3 days to reply. What a joke.
 
Top