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Frustrating CS email convo

Discussion in 'Online Casinos' started by liquuid_fusion, Dec 27, 2006.

    Dec 27, 2006
  1. liquuid_fusion

    liquuid_fusion Meister Member PABnorogue PABnononaccred2 PABaccred

    Occupation:
    Student
    Location:
    UK
    Just thought i'd post this as an example of the very frustrating and clueless CS agents that I so often encounter at casinos online. This was a conversation with "Grand Bay" casino regarding the signup page not working for the last two weeks.


    I don't think i'll bother :what:
     
  2. Dec 27, 2006
  3. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    Thank your lucky star for not being able to sign up there!

    I deposited in their pokerroom in the middle of august, and got my account locked after requesting a bonus. I have had endless conversations with the CS about this, and everytime I think I'm going to get my money it turns out that I nothing happens and I have to start over again. They are hopeless.
     
  4. Dec 28, 2006
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Unreal!

    Can you imagine how much business the owners have lost not just through a dud signup page, but the apparent inability of their CSRs to read and intelligently respond to a potential player?

    You would think someone on the staff would be responsible for checking over the main facilities on the site twice daily to make sure it was running efficiently.

    Some of these folks really shouldn't be in business.
     
  6. Dec 28, 2006
  7. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    It doesn't even surprise me anymore. Poor CSR is all over the place almost everywhere not only in the casino industry.
     

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