Frustrating CS email convo

[hitobito2005]

Just thought i'd post this as an example of the very frustrating and clueless CS agents that I so often encounter at casinos online. This was a conversation with "Grand Bay" casino regarding the signup page not working for the last two weeks.

Sir/Madam

I have been trying to sign up to your casino for about two weeks, but the signup page does not seem to be working. After entering all my details and clicking on 'register', the next page says 'we are currently experiencing a problem, please try again later'

When will I be able to sign up to your casino?

Thanks,

Gavin

Dear Gavin,

Thank you for your patronage at the Grand Priv Group of Casinos.

Kindly provide us with the following information in order for us to manually open and account
For you.

Physical address, including city state, zip code as well as Country
Contact Telephone Number
Mobile Number
First and Last name
Date of Birth

Should you have any further queries, please feel free to contact the Support Desk, at anytime.

Kind Regards,

Julie Scott
Customer Service

Please Note: In order for us to assist you with greater efficiency, kindly include your
casino account number on future e-mail correspondence.

Hi,

Physical address, including city state, zip code as well as Country:

XXXXXXXX
XXXXXXX
XXXXXXX
XXXXXX

Contact Telephone Number:

XXXXXXXXXX

Mobile Number:

XXXXXXXXXX

First and Last name

XXXXXXXX

Date of Birth:

XXXXXXXX

Thanks,

Gavin

Dear Gavin,

Thank you for your patronage at the Grand Priv Group of Casinos.

Please note that your first purchase bonus was credited in your account.


Should you have any further queries, please feel free to contact the
Support Desk, at anytime.

Kind Regards,

David Matthews
Customer Service

Hi,

"Please note that your first purchase bonus was credited in your account."

What?

I don't have an account - i'm asking you to open one for me!

Gavin

Dear Gavin.

Thank you for your response.

Please download the casino from our website and you
Can open an account while you downloading.

Kind regards,

David Matthews
Customer Services

No,

I have already explained the problem. The signup page does not work. You CS
agent has already agreed to open an account for me manually, that's why I
provided all my details. Please read the email chain below!

Gavin

Dear Gavin,

Thank you for your response.

Please note that we will require a copy of your utility bill
and a copy of your identity document or a copy of your drivers
license.

Kind regards,

David Matthews
Customer services

I don't think i'll bother

 

[tencardcharlie]

Thank your lucky star for not being able to sign up there!

I deposited in their pokerroom in the middle of august, and got my account locked after requesting a bonus. I have had endless conversations with the CS about this, and everytime I think I'm going to get my money it turns out that I nothing happens and I have to start over again. They are hopeless.

 

[jetset]

Unreal!

Can you imagine how much business the owners have lost not just through a dud signup page, but the apparent inability of their CSRs to read and intelligently respond to a potential player?

You would think someone on the staff would be responsible for checking over the main facilities on the site twice daily to make sure it was running efficiently.

Some of these folks really shouldn't be in business.

 

[gfkostas]

Can you imagine how much business the owners have lost not just through a dud signup page, but the apparent inability of their CSRs to read and intelligently respond to a potential player?

It doesn't even surprise me anymore. Poor CSR is all over the place almost everywhere not only in the casino industry.