Frustrated

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
Got a $25 chip from a CM Accredited casino 8.2 rating, that I haven't played at for awhile................"weclome back, we miss you"

Got through the wagering and was at the max cashout of 5 x or $125.........not a lot of money, but heh....I was happy.

Then I knew I would need to reverify my identify since it had been awhile.

But what I wasn't prepare for was " you haven't deposited here in 2 months, so no cashout until you deposit at least $26". What the heck?

Try and win me back and then I have to deposit to collect from the welcome back chip?

No thanks. I will just stick with my friends at 3Dice.......never any grief there when I win.

Diane
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
Got a $25 chip from a CM Accredited casino 8.2 rating, that I haven't played at for awhile................"weclome back, we miss you"

Got through the wagering and was at the max cashout of 5 x or $125.........not a lot of money, but heh....I was happy.

Then I knew I would need to reverify my identify since it had been awhile.

But what I wasn't prepare for was " you haven't deposited here in 2 months, so no cashout until you deposit at least $26". What the heck?

Try and win me back and then I have to deposit to collect from the welcome back chip?

No thanks. I will just stick with my friends at 3Dice.......never any grief there when I win.

Diane

They don't win you back, but you will make a deposit and take the 125, right? It's your money now, take them home with you. Isn't that what they said, that you can make a deposit and then immediately make a withdrawal of your deposit + 125? Or I misunderstood and they wont let you have the 125 even if you deposit now?.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Was a new withdrawal method used? That's the only way that makes any sense, say if you you requested a withdrawal to an ewallet you hadn't deposited with before.

I've won off a welcome chip before where I needed to make a deposit, but I've never been asked for a deposit for a return free chip.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Got a $25 chip from a CM Accredited casino 8.2 rating, that I haven't played at for awhile................"weclome back, we miss you"...

But what I wasn't prepare for was " you haven't deposited here in 2 months, so no cashout until you deposit at least $26". What the heck?
Try and win me back and then I have to deposit to collect from the welcome back chip?
Name & Shame please!

KK
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
I am not filing a PAB.......I wouldn't waste Max's time over this.

The casino was Inetbet.

Like I said I understood the need to reverify my documents since it had been awhile since I had cashed out from there. But the requirement that I had to deposit in order to w/d was a shock.

"You have not deposited in the last 2 months" -- yup, that was right. I had played there in past, had deposited many times (so its not like I was just a bonus abuser.....) I spoke with a2 different chat operators and sent an email to support. I got the same answer each time. Then they had the audacity to send me an email to "remind me that I had a playable balance left in my account". Yeah, it was a playable balance, but it was NOT a withdrawable balance.

Irritated me. No more play for me at Inetbet.

Diane
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
They don't win you back, but you will make a deposit and take the 125, right? It's your money now, take them home with you. Isn't that what they said, that you can make a deposit and then immediately make a withdrawal of your deposit + 125? Or I misunderstood and they wont let you have the 125 even if you deposit now?.

You are correct.............I could get the $125, but only if I made another deposit.

I didn't bother to ask, but I assumed, that I would have to play that additional deposit through at least once before I could cash out.

It didn't matter to me. I was upset and I would walk away from the money won ($125) before I would make the demanded deposit.

Seemed wrong and predatory to me. Not my type of place.

Diane
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Hi Diane,
Can you please PM me your username and the details?
I can then look into this for you.
Best Regards
iNetBet Promos

I would love to hear that you make an exception for her. Especially since I've never in my years here have heard that you ever made that.
No matter how small amount or how tiny issue or reason for anyone who had broken a rule, you've never backed down.

These days I'm just pleased that you don't hide your rules in different places like you used to :thumbsup:

Please Diane, let us know the outcome if you bother to talk to them a fourth time.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Got a $25 chip from a CM Accredited casino 8.2 rating, that I haven't played at for awhile................"weclome back, we miss you"

Got through the wagering and was at the max cashout of 5 x or $125.........not a lot of money, but heh....I was happy.

Then I knew I would need to reverify my identify since it had been awhile.

But what I wasn't prepare for was " you haven't deposited here in 2 months, so no cashout until you deposit at least $26". What the heck?

Try and win me back and then I have to deposit to collect from the welcome back chip?

No thanks. I will just stick with my friends at 3Dice.......never any grief there when I win.

Diane


Sounds like a RTG casino.. ^^


EDIT: Just see the casino already responded.
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
I would love to hear that you make an exception for her. Especially since I've never in my years here have heard that you ever made that.
No matter how small amount or how tiny issue or reason for anyone who had broken a rule, you've never backed down.

These days I'm just pleased that you don't hide your rules in different places like you used to :thumbsup:

Please Diane, let us know the outcome if you bother to talk to them a fourth time.

I have just sent a pm to the rep. Will let you know the response that I receive. You are correct this will be my 4th attempt to get someone from their site to see the foolishness of this deposit to get paid requirement.

Diane
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I have just sent a pm to the rep. Will let you know the response that I receive. You are correct this will be my 4th attempt to get someone from their site to see the foolishness of this deposit to get paid requirement.

Diane

They said that the rules for the chip would have been sent too in the email.
I doubt very much they will back down, but maybe they have become humans after all. Good luck :thumbsup:
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
They said that the rules for the chip would have been sent too in the email.
I doubt very much they will back down, but maybe they have become humans after all. Good luck :thumbsup:

My offer of the free chip actually came via email. It inlcuded the wagering requirements and the max cashout information, so no surprises there.

It was just the requirement of "no deposit from you in last 2 months" means you have to deposit to w/d that stunned me. There was nothing in the email that stated a future deposit would be required in order to cash out winnings from the free chip.

Diane
 

redsfan

Experienced Member
webby
Joined
Aug 16, 2013
Location
bishop auckland
Hmmm

I see this as a "Biting your nose to spite your face" scenario.

You have won $125 from a zero depsoit and they have said you have to deposit $26 to withdraw (You are presuming you will have to wager this through at least once, I dont know as I have never played there)

You say you have depsoited and withdrawn in the past so no need to suspect you wont get paid now so I realy dont see the issue. OK, bit of a pain but if it was me, deposit, withdraw then take the family out for a nice meal on them.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Sorry to hear about your hassles Diane.

Given the history of this out fit to:

1. Request documents regularly for withdrawals

2. Offer Service and friendliness on a level of 1 out of 10

I am surprised that some players still play there. Vote with your wallet Diane, it is complete and utter crap that they try to pull this one on you. I quite honestly have no respect for them or their stunts.

Nate
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Sorry maybe its just me but they have always made it clear in their terms that all free bonuses including birthday bonuses must have had a deposit within a certain period of time before you can withdraw from them.

Only bonus not included in that is the free sign up bonus.

Anyone thats used them should have read their terms so should be fully aware of it.

As its free money and you have withdrawn from them before why not just make the small deposit and withdraw your winnings then.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Sorry maybe its just me but they have always made it clear in their terms that all free bonuses including birthday bonuses must have had a deposit within a certain period of time before you can withdraw from them.

Only bonus not included in that is the free sign up bonus.

Anyone thats used them should have read their terms so should be fully aware of it.

As its free money and you have withdrawn from them before why not just make the small deposit and withdraw your winnings then.

That's not correct. If you get a birthday bonus then you are free to cash out even if you haven't made a deposit in a long time :)
What is placed in the account by them doesn't require a deposit, but I think all codes that are used needs to follow normal T&C's.

Still think it's really bad to send something like that out and then tell people to deposit to get the money.
But it's still better than what I'm used to. Normally they actually just refuse to pay and tell people they haven't followed the rules.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
That's not correct. If you get a birthday bonus then you are free to cash out even if you haven't made a deposit in a long time :)
What is placed in the account by them doesn't require a deposit, but I think all codes that are used needs to follow normal T&C's.

Still think it's really bad to send something like that out and then tell people to deposit to get the money.
But it's still better than what I'm used to. Normally they actually just refuse to pay and tell people they haven't followed the rules.

Sorry according to their terms Birthday bonuses do.

Free Monies: Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Excess winnings will be removed. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made. During bonus play players bet may not be or exceed 25% free chip given - If this is the case play will be void. Aside from new player free chip offer, any free chips will require players to have made a deposit in a prior period of time. Please check individual promotional rules for full details
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Sorry according to their terms Birthday bonuses do.

Free Monies: Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Excess winnings will be removed. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made. During bonus play players bet may not be or exceed 25% free chip given - If this is the case play will be void. Aside from new player free chip offer, any free chips will require players to have made a deposit in a prior period of time. Please check individual promotional rules for full details

That was odd because I know they pay from these two anyway.
Besides that was what I was told from the rep here, after this thread was started.

They have that awful rule in there too I see where the bet may not be or exceed 25%. Why it's awful in my eyes is because everywhere else they tell you to not bet OVER a certain amount, not that it can't be that amount.

Sorry Paul, I just dislike this place and all of their rules and strict and rude way of dealing with people. The third time I closed my account I told them that it was to never be reopened again. Still they have sent me emails on my birthday telling me to contact them. Grr..
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
Response from Rep at InetBet

I heard back via pm from the InetBet rep here.

Rep said that all three of his staff members were wrong in what they told me. I had given the rep the bonus code and my player name.

However, this whole thing has left a bad taste in my mouth. Rep said next time to contact them directly for help............but after 3 prior contacts all telling me no, its hard to feel good about playing at a site where you have to fight to get what they offered you.

I shouldn't have to go to the rep here to get paid what is mine. Too much work.

I will stick with 3Dice and CWG, no hassles there.

Diane
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
Diane, I am glad the reps were wrong! But a part of me thinks the rep has said that to "save face" for lack of a better term. I could be wrong but glad they are going to let you cash out.

LH
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
I heard back via pm from the InetBet rep here.

Rep said that all three of his staff members were wrong in what they told me. I had given the rep the bonus code and my player name.

However, this whole thing has left a bad taste in my mouth. Rep said next time to contact them directly for help............but after 3 prior contacts all telling me no, its hard to feel good about playing at a site where you have to fight to get what they offered you.

I shouldn't have to go to the rep here to get paid what is mine. Too much work.

I will stick with 3Dice and CWG, no hassles there.

Diane





Glad you have gotten paid :thumbsup:. I read about CWG group and i am glad your still getting paid with no problems. I wish you continued gl.
 
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